Sobre 3CX

3CX es una solución PBX basada en software con una opción hospedada en la nube, ofreciendo a usuarios conferencias web, integración CRM, chat en vivo, mensajería instantánea, y apps móviles.

3CX incluye un softphone para Windows, permitiendo a usuarios hacer y recibir llamadas a través de su computadora, eliminando la necesidad de usar hardware telefónico y permitiendo el trabajo fuera de la oficina. Un switchboard multi-vista incorporado permite a los usuarios administrar llamadas entrantes, ver la disponibilidad de los compañeros, y arrastrar-y-soltar llamadas para transferir. Con la integración de CRM, los usuarios pueden hacer llamadas en un solo clic desde su software CRM, y la información de sus clientes aparecerá como un pop-up en la llamada entrante. El identificador de llamada se utiliza para identificar a los clientes y automáticamente registrar las llamadas en los registros del cliente, sin tener que hacerlo manualmente.

El smartphone para clientes 3CX para iOS y Android permite a los usuarios hacer y recibir llamadas con 3G o WiFi, y cada uno incluye un túnel SIP incorporado para evitar problemas con firewalls remotos. Las llamadas entrantes y mensajes activan notificaciones push, permitiendo a los teléfonos permanecer en espera para reducir el consumo de batería. Los usuarios pueden actualizar su estado de disponibilidad desde la app, y ver el de sus compañeros. Desde la App móvil 3CX, los usuarios pueden hacer y recibir llamadas desde su teléfono móvil sin necesidad de dar su número personal.

3CX ofrece a los usuarios conferencias web sin necesidad de descargar software adicional o plugins, ya que toda la comunicación de voz y video está basada en un navegador web. Las videoconferencias son gratuitas hasta 25 participantes, sin licencia por usuario o límite en el número de cuentas de usuario, y el precio está basado en el número de participantes por llamada. También incluye las herramientas para trabajar en remoto, asistencia, y recopilación de Feedback.

Pricing starting from:

EUR 285.00/año

  • Prueba gratis
  • Licencia de pago único
  • Gratis
  • Suscripción

Key benefits of 3CX

Las Apps de iOS y Android permiten llamar gratis desde la oficina, y recibir llamadas sin dar el número personal.
El estado personalizable permite ver la disponibilidad del equipo.
La Conferencia web integrada permite crear y unirse sin ningún software adicional.
La integración CRM ofrece llamadas en un clic con el software CRM, los registros aparecen automáticamente como llamadas pop-up, y registra llamadas entrantes.
Live Chat con visitantes de su sitio web. Cambie a una llamada o video.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México

Idiomas admitidos

Alemán, Checo, Chino (simplificado), Coreano, Danés y otros 13, Español, Finés, Francés, Húngaro, Inglés, Italiano, Japonés, Polaco, Portugués, Ruso, Sueco, Turco, Árabe

Pricing starting from:

EUR 285.00/año

  • Prueba gratis
  • Licencia de pago único
  • Gratis
  • Suscripción

Imágenes

See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.
With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!
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Vídeo de 3CX
Vídeo de 3CX
Vídeo de 3CX
Captura de pantalla de 3CX: See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever. Captura de pantalla de 3CX: 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Captura de pantalla de 3CX: With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website. Captura de pantalla de 3CX: 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM. Captura de pantalla de 3CX: 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost. Captura de pantalla de 3CX: 3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!

Funciones

Total features of 3CX: 28

  • Análisis en tiempo real
  • Archivos de audio y vídeo bidireccionales
  • Chat
  • Comunicación multicanal
  • Conferencias
  • Copia de seguridad automática
  • Creación de informes de llamadas
  • Datos en tiempo real
  • Desvío de llamadas
  • Encuestas y comentarios
  • Enrutamiento de llamadas
  • Gestión de SLA
  • Gestión de la comunicación
  • Gestor de colas de espera
  • Grabación de llamadas
  • Grabación de videollamada
  • Herramientas de colaboración
  • Informes de estado
  • Integración de CRM
  • Integración de Microsoft Outlook
  • Mensaje de voz
  • Mensajería instantánea
  • Programación de rellamadas
  • Recepciones
  • Recopilación de comentarios
  • Seguimiento de llamadas
  • Supervisión de llamadas
  • Videoconferencia

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OnSIP

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VICIdial

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Opiniones

Calificación general

4.5 /5
(228)
Relación calidad-precio
4.3/5
Funciones
4.4/5
Facilidad de uso
4.4/5
Asistencia al cliente
4.3/5

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Showing 5 reviews of 228
Ryan G.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best VoIP phone system for small businesses

Revisado el 29/11/2019

We had a customer that had 3 different companies within the walls of the building. We were able to...

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Puntos a favor

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Puntos en contra

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Respuesta de 3CX

Sincere thanks for your feedback.

Alexander F.
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Serves small businesses very well for free.

Revisado el 18/1/2020

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable...

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Puntos a favor

• It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.

Puntos en contra

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Respuesta de 3CX

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.

Nonetheless, thank you for your feedback. I will forward this to the development team.

Simon P.
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

George Orwell Would Laugh

Revisado el 27/12/2020

The state of the art results from this system are superb and we have sent still images of criminals...

The state of the art results from this system are superb and we have sent still images of criminals to security services all around the UK.
Believe it or not, we have also addressed customer complaints by playing back certain interactions to prove memory and fact are sometimes not a matching pair!
The ability to access the site remotely is also a great tool before we ask security teams or the local police to enter the premises in the event of an alarm activation out-of-hours.

Puntos a favor

This software offers superb clarity of image and remote access. It really is the best CCTV platform I have ever worked with, once you understand it. Enough said!

Puntos en contra

Bearing the above in mind, there are some frustrations.
Signing in starts with the message 'unable to connect to server' every single time. It then connects after 5 to 10 seconds every time. I am now used to that, so it doesn't lead me to come out and start again, which it did when
I started using it. If you know it does that please fix it!
The image always defaults to a standard resolution, when it is really very capable of a full HD picture. I cannot save this setting which is annoying, as the HD works very well when chosen.
Whilst I am pleased that I do not have to use the record and download facility very often, when I do it is very cumbersome. It is possible to download a long duration file to an iPhone, but then not possible to share the whole file to what I am assured is a state of the art police system. The message tries to down load and takes over 20 minutes to finally tell you the file is too large. Please assess this before download is started by informing the end recipient that the file is of a certain size. It is also not clear to the end user which platform to use to download a file on a USB. This is info from the local police, who as I said have some great equipment to use.
I have also found cameras missing from the system as their IP address appears to have disappeared from the set up. It would be good to have a screen warning when this happens in order for us to have instant information if a camera drops out.

David L.
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Effective Phone System For Small, Simple Offices

Revisado el 24/1/2019

For under 50 extensions and without any special functionality, 3CX is a very user-friendly...

For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Puntos a favor

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.

The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Puntos en contra

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.

Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.

3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.

SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.

Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Ian M.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

3CX VOIP Mobile Phone Application

Revisado el 20/11/2020

Puntos a favor

3CX works great I can get my office line phone call directly on my iPhone as well as VM's.

Puntos en contra

I have nothing bad to say about 3CX way to go.

Respuesta de 3CX

Thank you we're happy to hear that 3CX has helped you save

Showing 5 reviews of 228 Todas las opiniones

Preguntas frecuentes sobre 3CX

He aquí algunas preguntas frecuentes sobre 3CX.

3CX ofrece los siguientes planes de precios:

  • A partir de: EUR 285.00/año
  • Modelo de precios: Licencia de pago único, Gratis, Suscripción
  • Prueba gratis: Disponible

Gratis por 1 año. Sin necesidad de tarjeta de crédito.

No tenemos información sobre las características de 3CX

Los clientes habituales de 3CX son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

3CX admite los siguientes idiomas:

Alemán, Checo, Chino (simplificado), Coreano, Danés, Español, Finés, Francés, Húngaro, Inglés, Italiano, Japonés, Polaco, Portugués, Ruso, Sueco, Turco, Árabe

3CX admite los siguientes dispositivos:

Android, iPhone, iPad

3CX se integra con las siguientes aplicaciones:

ALICE Receptionist, Bitrix24, HaloPSA, Nutshell, OnSched, SIPTRUNK, Teamleader, Tenfold, TriSys Recruitment Software, thinQ

3CX ofrece las siguientes opciones de asistencia:

Foro, Asistencia en línea, Asistencia telefónica, Preguntas frecuentes, Tutoriales en vídeo

Categorías relacionadas

See all software categories found for 3CX.