Información general sobre Regpack
¿Qué es Regpack?
Regpack es una solución de gestión y registro para eventos basada en web que está diseñada para satisfacer las necesidades de las pequeñas y medianas empresas. El producto es ampliamente utilizado por organizaciones de todo Estados Unidos. Ayuda en la gestión de diversos cursos, ligas deportivas, solicitudes de conferencias, registros para campamentos y membresías.
Regpack ofrece una interfaz de registro inteligente que ayuda a los usuarios a crear formularios, ver solicitudes precisas, comunicarse automáticamente con los solicitantes y publicar eventos en múltiples plataformas de redes sociales. Los usuarios pueden crear un proceso de registro personalizado para cada tipo de solicitante, asegurando que toda la información relevante se recopile de una sola vez y facilitando una alta tasa de conversión. La solución ofrece comunicación basada en activadores. Esta permite a los usuarios enviar correos electrónicos automáticos masivos a una lista de participantes que se puede crear mediante herramientas de filtrado.
Regpack permite a los usuarios generar gráficos y tablas que ayudan a visualizar los datos. El motor estadístico del producto tiene capacidades de filtrado que permiten a los usuarios agrupar a los solicitantes según diversos criterios. Los datos se pueden exportar o compartir con otros usuarios en formato XLS, CSV o PDF. Para garantizar la seguridad e integridad de los datos, la solución implementa SSL durante el proceso de registro. También ofrece copias de seguridad periódicas de todos los datos, lo que asegura que no se pierdan los datos del usuario y que los solicitantes tengan acceso a la información más reciente.
Información general sobre Regpack
Precio
Opciones de precios
Funciones de Regpack
Medios
Opiniones de Regpack
Opiniones de Regpack
Flexible system that can be used for much more than just registering users
Robust product with lots of options, but some glitches
The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!
We needed customization and Regpack fit our needs the best.
Great idea, very poorly executed
Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.
Great product for the price.
I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.
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Flexible system that can be used for much more than just registering users
Puntos a favor
Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.
Puntos en contra
Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.
Respuesta de Regpack
Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.
Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.
Robust product with lots of options, but some glitches
The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!
Puntos a favor
Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.
Puntos en contra
It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc.
The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.
Respuesta de Regpack
Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end.
I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month.
All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!
We needed customization and Regpack fit our needs the best.
Puntos a favor
We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.
Puntos en contra
There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.
Respuesta de Regpack
Dominic, so great to hear that Regpack offers the flexibility to create your process the way you'd like it to be instead of the other way around! We're glad to have you as part of the RP family. We also invite you to join our bi-weekly Desk Side Chats where our Success team is available to you LIVE to answer questions and show best practice tips for using Regpack to the fullest!
Great idea, very poorly executed
Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.
Puntos a favor
Flexibility/versatility of the software
One of the support managers was willing speak over the phone, despite email-only support.
Puntos en contra
There are recurring system errors that cause failures in payment processing
Regpack support is slow to respond, not able to provide adequate details
It is not possible to speak with Regpack employees, even during a critical system failure
Respuesta de Regpack
Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!
Great product for the price.
I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.
Puntos a favor
I really like how easy this software allows for question formats. I like the ability to have the complex question formats.
Puntos en contra
The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.
Respuesta de Regpack
Hi Joy, glad you are loving Regpack and how easy it is to create a customized process for your camp registration and donations. We've made some great updates just in the last few weeks to help facilitate an even better donation experience, and we're happy to help you implement those updates! Looking forward to helping you make registration even better!
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de Regpack
Precios de Regpack
Compara las alternativas según la relación calidad-precio
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Funciones de Regpack
Funciones de Regpack
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre Regpack
Preguntas frecuentes sobre Regpack
He aquí algunas preguntas frecuentes sobre Regpack.
P. ¿Qué tipo de planes de precios ofrece Regpack?
Regpack ofrece los siguientes planes de precios:
A partir de: USD 125.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de Regpack?
No tenemos información sobre las características de Regpack
P. ¿Quiénes son los usuarios habituales de Regpack?
Los clientes habituales de Regpack son:
Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite Regpack?
Regpack admite los siguientes idiomas:
Inglés
P. ¿Regpack es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con Regpack
P. ¿Con qué otras aplicaciones se integra Regpack?
Regpack se integra con las siguientes aplicaciones:
EventMobi
P. ¿Qué tipo de asistencia ofrece Regpack?
Regpack ofrece las siguientes opciones de asistencia:
Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo, Preguntas frecuentes
