Regpack

Software web para registros y pagos online.

4.4 /5 (285 opiniones) ¡Escribe una reseña!

Información general sobre Regpack

¿Qué es Regpack?

Regpack es una solución de gestión y registro para eventos basada en web que está diseñada para satisfacer las necesidades de las pequeñas y medianas empresas. El producto es ampliamente utilizado por organizaciones de todo Estados Unidos. Ayuda en la gestión de diversos cursos, ligas deportivas, solicitudes de conferencias, registros para campamentos y membresías.

Regpack ofrece una interfaz de registro inteligente que ayuda a los usuarios a crear formularios, ver solicitudes precisas, comunicarse automáticamente con los solicitantes y publicar eventos en múltiples plataformas de redes sociales. Los usuarios pueden crear un proceso de registro personalizado para cada tipo de solicitante, asegurando que toda la información relevante se recopile de una sola vez y facilitando una alta tasa de conversión. La solución ofrece comunicación basada en activadores. Esta permite a los usuarios enviar correos electrónicos automáticos masivos a una lista de participantes que se puede crear mediante herramientas de filtrado.

Regpack permite a los usuarios generar gráficos y tablas que ayudan a visualizar los datos. El motor estadístico del producto tiene capacidades de filtrado que permiten a los usuarios agrupar a los solicitantes según diversos criterios. Los datos se pueden exportar o compartir con otros usuarios en formato XLS, CSV o PDF. Para garantizar la seguridad e integridad de los datos, la solución implementa SSL durante el proceso de registro. También ofrece copias de seguridad periódicas de todos los datos, lo que asegura que no se pierdan los datos del usuario y que los solicitantes tengan acceso a la información más reciente.

Información general sobre Regpack

Precio

A partir de
USD 125.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Regpack

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Australia
Idiomas admitidos
Inglés

Medios

Vídeo de Regpack Captura de pantalla de Regpack: Captura de pantalla de Regpack: Captura de pantalla de Regpack: Captura de pantalla de Regpack: Captura de pantalla de Regpack:

Opiniones de Regpack

Opiniones de Regpack

Calificación general
4.4
/
5
Excelente
151

Muy bien
113

Normal
13

Pobre
5

Malo
3

Relación calidad-precio
4.4
Funciones
4.2
Facilidad de uso
4.1
Asistencia al cliente
4.4
93% Un ha recomendado esta aplicación
Tami B.

Flexible system that can be used for much more than just registering users


Traducir con Google
Andrew B.

Robust product with lots of options, but some glitches

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!


Traducir con Google
Dominic B.

We needed customization and Regpack fit our needs the best.


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Julian S.

Great idea, very poorly executed

Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.


Traducir con Google
Joy D.

Great product for the price.

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.


Traducir con Google
Tami B.
Traducir a español
Traducir a español

Flexible system that can be used for much more than just registering users

Software usado A diario durante 1-5 meses
Revisado el 8/5/2018
Fuente de la reseña: Capterra

Puntos a favor

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Puntos en contra

Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Traducir a español

Respuesta de Regpack

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Andrew B.
Sector: Artes escénicas
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Robust product with lots of options, but some glitches

Software usado Semanalmente durante Más de dos años
Revisado el 15/7/2020
Fuente de la reseña: Capterra

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Puntos a favor

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Puntos en contra

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc.

The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Traducir a español

Respuesta de Regpack

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end.

I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month.

All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Dominic B.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

We needed customization and Regpack fit our needs the best.

Software usado A diario durante 1-5 meses
Revisado el 18/12/2020
Fuente de la reseña: Capterra

Puntos a favor

We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

Puntos en contra

There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.

Traducir a español

Respuesta de Regpack

Dominic, so great to hear that Regpack offers the flexibility to create your process the way you'd like it to be instead of the other way around! We're glad to have you as part of the RP family. We also invite you to join our bi-weekly Desk Side Chats where our Success team is available to you LIVE to answer questions and show best practice tips for using Regpack to the fullest!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Julian S.
Sector: Formación profesional y coaching
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Great idea, very poorly executed

Software usado A diario durante 6-12 meses
Revisado el 6/11/2020
Fuente de la reseña: Capterra

Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.

Puntos a favor

Flexibility/versatility of the software
One of the support managers was willing speak over the phone, despite email-only support.

Puntos en contra

There are recurring system errors that cause failures in payment processing
Regpack support is slow to respond, not able to provide adequate details
It is not possible to speak with Regpack employees, even during a critical system failure

Traducir a español

Respuesta de Regpack

Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Joy D.
Sector: Servicios individuales y familiares
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Great product for the price.

Software usado A diario durante 1-5 meses
Revisado el 12/5/2020
Fuente de la reseña: Capterra

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

Puntos a favor

I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

Puntos en contra

The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

Traducir a español

Respuesta de Regpack

Hi Joy, glad you are loving Regpack and how easy it is to create a customized process for your camp registration and donations. We've made some great updates just in the last few weeks to help facilitate an even better donation experience, and we're happy to help you implement those updates! Looking forward to helping you make registration even better!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8.6/10
Basado en 285 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Regpack

Precios de Regpack

A partir de
USD 125.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 285 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Regpack

Funciones de Regpack

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.2/5
Basado en 285 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Regpack

Preguntas frecuentes sobre Regpack

He aquí algunas preguntas frecuentes sobre Regpack.

P. ¿Qué tipo de planes de precios ofrece Regpack?

Regpack ofrece los siguientes planes de precios:

A partir de: USD 125.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Regpack?

No tenemos información sobre las características de Regpack

P. ¿Quiénes son los usuarios habituales de Regpack?

Los clientes habituales de Regpack son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite Regpack?

Regpack admite los siguientes idiomas:

Inglés

P. ¿Regpack es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Regpack

P. ¿Con qué otras aplicaciones se integra Regpack?

Regpack se integra con las siguientes aplicaciones:

EventMobi

P. ¿Qué tipo de asistencia ofrece Regpack?

Regpack ofrece las siguientes opciones de asistencia:

Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo, Preguntas frecuentes