Service Fusion

Fácil. Software dinámico. Móvil. Software de gestión de servicios externos.

4.5 /5 (134 opiniones) ¡Escribe una reseña!

Información general sobre Service Fusion

¿Qué es Service Fusion?

Service Fusion es un software de gestión de servicios externos basado en la web que ofrece una variedad de características como la gestión de clientes, facturación y pagos, gestión de inventario, seguimiento de tiempo y reporte.

Service Fusion ayuda a los usuarios a crear presupuestos y confirmaciones de trabajos rápidamente utilizando productos de líneas de productos y servicios ya rellenados, así como el seguimiento de las fuentes de referencia y la asignación de trabajos al personal de ventas para el cálculo de comisiones. El sistema de arrastrar y soltar permite a los usuarios enviar información de trabajo a los trabajadores de campo en sus teléfonos móviles a través de mensajes de texto o la aplicación web móvil. Los usuarios pueden crear facturas contra órdenes de trabajo, procesar pagos y actualizar el sistema de contabilidad con un solo clic. Service Fusion soporta la sincronización automática de facturas. La herramienta también admite la serialización del inventario y el inventario de existencias gestionado utilizando el sistema de inventario integrado. El seguimiento del tiempo, los informes de nómina y los informes de ingresos también son compatibles con el producto.

Service Fusion es personalizable y los permisos y preferencias específicos del usuario se pueden aplicar a los muchos módulos del sistema. El software también ofrece aplicaciones móviles nativas para dispositivos móviles Android y Apple. Fix St. Louis y Dun-Rite Vac son algunas de las organizaciones que utilizan este software.

Información general sobre Service Fusion

Precio

A partir de
USD 99.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Service Fusion

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Australia
Idiomas admitidos
Inglés

Medios

Vídeo de Service Fusion Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion: Captura de pantalla de Service Fusion:

Opiniones de Service Fusion

Opiniones de Service Fusion

Calificación general
4.5
/
5
Excelente
88

Muy bien
34

Normal
5

Pobre
4

Malo
3

Relación calidad-precio
4.5
Funciones
4.2
Facilidad de uso
4.5
Asistencia al cliente
4.6
91% Un ha recomendado esta aplicación
Brandon V.

If you have a sales team that is mobile and on the road this is an incredible platform.


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Jennifer S.

Service Tech & Office friendly

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.


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David L.

This software is not ready for work.

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.


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Carla R.

Wow, great product and great support!

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.


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Makenzie G.

Dispatch Made Easy

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!


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Brandon V.
Tamaño de la empresa: 11-50 empleados
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If you have a sales team that is mobile and on the road this is an incredible platform.

Software usado A diario durante Más de un año
Revisado el 1/4/2018
Fuente de la reseña: Capterra

Puntos a favor

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Puntos en contra

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Jennifer S.
Sector: Construcción
Tamaño de la empresa: 11-50 empleados
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Service Tech & Office friendly

Software usado A diario durante Más de dos años
Revisado el 24/9/2020
Fuente de la reseña: SoftwareAdvice

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Puntos a favor

Better dispatching than what we had before.

Puntos en contra

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

David L.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
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Traducir a español

This software is not ready for work.

Software usado A diario durante 1-5 meses
Revisado el 30/3/2017
Fuente de la reseña: Capterra

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Puntos a favor

It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Puntos en contra

The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

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Respuesta de Service Fusion

Hi David:

Thank You for your feedback.

We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone.

I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available.

Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better.

I am sorry we couldn't be a great fit for you at this time.

Max

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Carla R.
Sector: Construcción
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Wow, great product and great support!

Software usado A diario durante 1-5 meses
Revisado el 11/3/2020
Fuente de la reseña: Capterra

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Puntos a favor

It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Puntos en contra

The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Makenzie G.
Sector: Servicios para el consumidor
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Dispatch Made Easy

Software usado A diario durante 6-12 meses
Revisado el 30/9/2019
Fuente de la reseña: Capterra

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!

Puntos a favor

My favorite thing about this software is how easy it is to create/schedule jobs. The way they are displayed on the dispatch board so that I can see what is scheduled but unassigned, what has been dispatched, and what needs a follow up. I also enjoy how easy the software is for the techs and the fact that there is a space for all the information we are interested in collecting (i.e. equipment type)

Puntos en contra

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts. Previously we used FieldEdge and all I had to do was simply hit "Maintenance Contract Customers" and it would list all the contracts- when they were purchased, when they expired, and if they had previously been on contract and failed to renew. I don't like the fact that I have to put in the dates what not. I just want an easy one-click button.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.9/10
Basado en 134 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de Service Fusion

Precios de Service Fusion

A partir de
USD 99.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 134 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Service Fusion

Funciones de Service Fusion

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.2/5
Basado en 134 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Service Fusion

Preguntas frecuentes sobre Service Fusion

He aquí algunas preguntas frecuentes sobre Service Fusion.

P. ¿Qué tipo de planes de precios ofrece Service Fusion?

Service Fusion ofrece los siguientes planes de precios:

A partir de: USD 99.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Service Fusion?

No tenemos información sobre las características de Service Fusion

P. ¿Quiénes son los usuarios habituales de Service Fusion?

Los clientes habituales de Service Fusion son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Service Fusion?

Service Fusion admite los siguientes idiomas:

Inglés

P. ¿Service Fusion es compatible con dispositivos móviles?

Service Fusion admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Service Fusion?

Service Fusion se integra con las siguientes aplicaciones:

Google Calendar, Microsoft Outlook, Profit Rhino, QuickBooks Online, QuickBooks Online Advanced

P. ¿Qué tipo de asistencia ofrece Service Fusion?

Service Fusion ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Preguntas frecuentes, Base de conocimientos, Tutoriales en vídeo