Sobre MemberPlanet

memberplanet se centra en la gestión de miembros. Una solución esencial para líderes individuales y grupos locales y nacionales de cualquier tamaño que permite comunicarse, procesar pagos y gestionar miembros. El objetivo de memberplanet es hacer la vida más fácil. ¿Suena simple? Porque es así. Este sistema ha sido diseñado para aprovechar al máximo el tiempo limitado. Ayuda a realizar todas las tareas administrativas en una plataforma fluida para que el usuario pueda dedicarse a las cosas realmente importantes.

memberplanet es una solución integral para la gestión de grupos. Tú, como líder, puedes organizar y comunicarte con los miembros de manera rápida, fácil y eficiente. Incluye una aplicación móvil personalizada solo para tu grupo. Con la aplicación, los miembros y administradores pueden acceder a tarjetas electrónicas de membresía, realizar pagos y comunicarse con otros miembros del grupo. Otras herramientas de la plataforma incluyen cobro de pagos online, niveles de membresía personalizados y directorio interactivo. Una de las mejores características es su equipo de asistencia. Son personas reales que ofrecen asistencia tangible a los clientes diariamente. Incluye asistencia ilimitada por teléfono, correo electrónico y chat, además de una biblioteca de asistencia online con videos de demos, guías de éxito y preguntas frecuentes. En 2015, memberplanet fue el software más reseñado de Capterra.

memberplanet se enorgullece de servir actualmente a más de 24 000 grupos y 4 millones de miembros en una amplia gama de sectores con y sin ánimo de lucro. Sus clientes incluyen las Fuerzas Aéreas de Estados Unidos; organizaciones fraternales de varios niveles, como Delta Gamma International Fraternity y Alpha Tau Omega; sedes regionales de organizaciones sin ánimo de lucro, como United Way y la Children's Hospital of Michigan Foundation; grupos de antiguos alumnos y otras asociaciones, como la Marietta Business Association; organizaciones religiosas; grupos educativos, incluidas asociaciones de padres y maestros y distritos escolares de todo el estado, así como grupos comunitarios locales, como el Kiwanis Club of Safety Harbor.

Precios desde:

USD 50.00/mes

  • Prueba gratis
  • Versión gratuita
  • Suscripción

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

USD 50.00/mes

  • Prueba gratis
  • Versión gratuita
  • Suscripción

Imágenes

memberplanet allows users to create & track online events and donation sites
memberplanet allows users to collect payment online
memberplanet allows admins to create & send broadcasts by email or SMS message
memberplanet allows members to choose their member level while joining your group
memberplanet enables users to RSVP to events via computer or mobile
memberplanet enables users to collect donations and keep track of how close they are to the fundraiser goal
memberplanet payment forms allow admins to collect payments from members anytime, anywhere
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Vídeo de MemberPlanet Captura de pantalla de MemberPlanet: memberplanet allows users to create & track online events and donation sites Captura de pantalla de MemberPlanet: memberplanet allows users to collect payment online Captura de pantalla de MemberPlanet: memberplanet allows admins to create & send broadcasts by email or SMS message Captura de pantalla de MemberPlanet: memberplanet allows members to choose their member level while joining your group Captura de pantalla de MemberPlanet: memberplanet enables users to RSVP to events via computer or mobile Captura de pantalla de MemberPlanet: memberplanet enables users to collect donations and keep track of how close they are to the fundraiser goal Captura de pantalla de MemberPlanet: memberplanet payment forms allow admins to collect payments from members anytime, anywhere

Funciones

Características totales de MemberPlanet: 55

  • Alertas y notificaciones
  • Base de datos de contactos
  • Base de datos de miembros
  • Bodas/fiestas
  • Campañas de goteo
  • Campos personalizables
  • Compra de entradas
  • Comunidades de miembros
  • Conferencias/convenciones
  • Creación de informes en tiempo real
  • Creación de informes/análisis
  • Cuentas de miembros
  • Directorio de miembros
  • Encuestas y comentarios
  • Facturación
  • Formularios personalizables
  • Foros en línea
  • Gestión de aplicaciones
  • Gestión de calendarios
  • Gestión de campañas
  • Gestión de capítulos
  • Gestión de comités
  • Gestión de cotizaciones
  • Gestión de documentos
  • Gestión de donantes
  • Gestión de elecciones
  • Gestión de eventos
  • Gestión de exposiciones y de proveedores
  • Gestión de facturas
  • Gestión de inscripción
  • Gestión de la lista de correo
  • Gestión de la recaudación de fondos
  • Gestión de marketing SMS
  • Gestión de membresías
  • Gestión de participantes
  • Gestión de patrocinadores
  • Gestión de páginas web
  • Gestión de redes sociales
  • Gestión de tickets de soporte
  • Gestión de voluntariado
  • Gestión financiera
  • Importación y exportación de datos
  • Marketing por correo electrónico
  • Modelos personalizables
  • Pagos electrónicos
  • Planificación de campañas
  • Portal de miembros
  • Procesamiento de pagos
  • Programación de eventos
  • Promoción social
  • Renovación de inscripciones
  • Seguimiento de estado
  • Seguimiento de eventos
  • Seguimiento de progreso de tareas
  • Tipos de miembros

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Opiniones

Calificación general

4.7 /5
(256)
Relación calidad-precio
4.5/5
Funciones
4.4/5
Facilidad de uso
4.5/5
Asistencia al cliente
4.9/5

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Mostrando 5 opiniones de 256
Gregg B.
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Complete member management with room to grow

Revisado el 1/3/2019

Memberplanet enabled our nonprofit to go from having completely manual member management to...

Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.

Puntos a favor

Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Puntos en contra

While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Lisa R.
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Member Planet is an excellent and customizable Content Management System.

Revisado el 20/4/2018

MemberPlanet works for my organization because it keeps members information updated. It keeps the...

MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Puntos a favor

1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it.
2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Puntos en contra

The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.

Joy B.
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.

Revisado el 12/9/2019

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2...

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.

Puntos a favor

The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.

Puntos en contra

There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information.

I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare.

Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal.

The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials.

Respuesta de memberplanet

Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help!

Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future.

Greg S.
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Amazing customer service and follow through

Revisado el 15/6/2016

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I...

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Puntos a favor

Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Puntos en contra

As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Cousar B.
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

My experience with Memberplanet has been extremely professional and productive.

Revisado el 20/3/2018

Puntos a favor

What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Puntos en contra

What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

Mostrando 5 opiniones de 256 Todas las opiniones

Preguntas frecuentes sobre MemberPlanet

He aquí algunas preguntas frecuentes sobre MemberPlanet.

MemberPlanet ofrece los siguientes planes de precios:

  • A partir de: USD 50.00/mes
  • Modelo de precios: Gratis, Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de MemberPlanet

Los clientes habituales de MemberPlanet son:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

MemberPlanet admite los siguientes idiomas:

inglés

MemberPlanet admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

MemberPlanet se integra con las siguientes aplicaciones:

Facebook, Twitter

MemberPlanet ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para MemberPlanet.