--- description: Información actualizada sobre Freshdesk. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Freshdesk con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.com.mx/software/10317/freshdesk Página: 1 de 138\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10317/freshdesk?page=2) > Freshdesk es un software de servicio al cliente omnicanal, basado en la nube y diseñado para empresas de todos los tamaños. Incluye soluciones que aumentan la productividad de los agentes y mejoran la satisfacción del cliente. > > Veredicto: 3412 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3412 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 19.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, portugués de Brasil, rumano, ruso, serbio, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Albania, Alemania, Arabia Saudita, Argelia, Argentina, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Benín, Bielorrusia, Bosnia y Herzegovina, Brasil, Brunéi, Bulgaria, Burkina Faso y 100 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de sentimientos - Análisis predictivo - Aplicación móvil - Archivo y conservación - Arrastrar y soltar - Asistencia al cliente - Auditoría de problemas - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - CRM ## Integraciones (en total: 78) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream … y 63 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.mx/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4078 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1772 reviews) 4. [Freshservice](https://www.getapp.com.mx/software/91351/freshservice) — 4.5/5 (692 reviews) 5. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1720 reviews) ## Opiniones ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 de julio de 2025* | Instituciones religiosas | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Puntos en contra**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "Freshdesk, the best CSM tool to use" — 5.0/5 > **Andrew** | *20 de junio de 2025* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshdesk has continued to evolve and progress over the years staying current with new features and options that make productivity and customer satisfaction very efficient. Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around\! > > **Puntos en contra**: Since we started using Freshdesk we really only had one or two hiccups. Each time, their support team was able to assist and guide us to get everything resolved in a timely manner. The hiccups were in our early integration of using the software and did interrupt our workflow for a day or two. It was during a slow period where customer traffic wasn't too high, but if it was during one of our more busier seasons, it could of been problematic. > > We love Freshdesk and all things Freshworks. We are a smaller company where it doesn't make sense to spend 10s of thousands of dollars on a CSM system like the bigger name companies. Freshdesk has been amazing for us and we have used them for 6+ years. We couldn't be more happier. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de noviembre de 2025* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Puntos en contra**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Streamlining Customers Assistance and Request from Freshdesk" — 5.0/5 > **Graziana** | *15 de enero de 2026* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Freshdesk has a friendly and knowledgeable ticketing system that easily organize and respond to all clients issues I like the multi channel nature or support that Freshdesk has, which brings all communication together Freshdesk has a supportive collaboration tool, something that improves teamwork > > **Puntos en contra**: I don’t like the price concept from Freshdesk, where some higher tiers needs more money The tool faces some page loads, more so when there is some big traffic > > Freshdesk is completely intentional in managing and centralizing customer support The program has effectively managed tickets, which speeds the response time to customers Freshdesk has an outstanding self service support, which gives immediate answers to customers ----- ### "A great asset for our growing company" — 5.0/5 > **Carissa** | *13 de junio de 2025* | Producción de alimentos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I really like Fresh Desk because as a growing company we were finding it hard to manage the volume of customer request we were getting Fresh Desk makes things so much more organized and allows. Our team members to work better together on who’s helped too and get things resolved quickly. > > **Puntos en contra**: The only thing I really don’t like about Fresh Desk are the fact that you can’t have part-time team members they have to be the same price as full-time team members and I do find the Support to be a little bit difficult to work with when we’ve needed help with issues > > Overall, I’m really happy that we have Fresh Desk. We use it for both our phone and our email inquiries. It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets. ----- Página: 1 de 138\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10317/freshdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/10317/freshdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados