--- description: Información actualizada sobre Freshdesk. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Freshdesk con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.com.mx/software/10317/freshdesk Página: 1 de 141\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10317/freshdesk?page=2) > Freshdesk es un software de servicio al cliente omnicanal, basado en la nube y diseñado para empresas de todos los tamaños. Incluye soluciones que aumentan la productividad de los agentes y mejoran la satisfacción del cliente. > > Veredicto: 3486 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3486 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 19.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Brasil, Bélgica, Camboya, Canadá, Catar, Chile, Colombia, Corea del Sur, Costa Rica, Dinamarca, Ecuador, Egipto, El Salvador, Emiratos Árabes Unidos, España y 39 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de sentimientos - Análisis predictivo - Aplicación móvil - Archivo y conservación - Arrastrar y soltar - Asistencia al cliente - Auditoría de problemas - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro ## Integraciones (en total: 60) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo Marketing Platform - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller … y 45 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de gestión de quejas](https://www.getapp.com.mx/directory/841/complaint-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.mx/directory/1139/customer-communications-management/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [AI Agents for Customer Support](https://www.getapp.com.mx/directory/5025/ai-agents-for-customer-support/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Zoho Desk](https://www.getapp.com.mx/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18811 reviews) 4. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4093 reviews) 5. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "Good tool, expecting it to kick on soon." — 4.0/5 > **Harry** | *29 de diciembre de 2025* | Contabilidad | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Really good support desk, have been really impressed with all of the basic support functionality over the last 6 years. Took a while to adopt AI but seems to be catching up now. > > **Puntos en contra**: Took a long time to adopt AI; the initial AI was poor, and the responses were weak. Would like to see more use of the historical responses fed into AI responses. > > Overall happy, my team use this and it's simple to get started and understand, would like more advanced AI. ----- ### "Fantastic ticketing system" — 5.0/5 > **Riccardo** | *16 de marzo de 2026* | Automoción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions. > > **Puntos en contra**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de noviembre de 2025* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Puntos en contra**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Review By Vishnu" — 4.0/5 > **Vishnu** | *16 de junio de 2026* | Redes informáticas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: A classic helpdesk tool with one of the best customer support teams. It's simple, easy to use, easy to approach, and makes it straightforward for teams to manage support requests efficiently. > > **Puntos en contra**: The product itself feels a bit dated, with limited new features or major updates over time. However, it's reliable, easy to use, and backed by excellent customer support, which makes the overall experience positive. > > Overall, my experience with Freshdesk has been positive. The platform is easy to learn, simple to navigate, and provides the core functionality needed to manage customer support efficiently. One of its biggest strengths is the quality of customer support, which is responsive and helpful whenever assistance is needed. While the product may not have evolved as quickly as some competitors and can feel somewhat dated in certain areas, it remains a reliable and stable helpdesk solution. For teams looking for a straightforward support platform with strong customer service and a low learning curve, Freshdesk continues to be a solid choice. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 de mayo de 2026* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Puntos en contra**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- Página: 1 de 141\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10317/freshdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/10317/freshdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados