Picatic

Puntos a favor

I've used Picatic across a two post-secondary institutions and with multiple non-profit groups. Picatic provides flexible and easy-to-use tools to handle registrations, check-ins, payments, and communication for your event. The crux of the system is in the ability to quickly create an attractive and responsive basic event registration in very little time. The ability to collect robust, custom information from clients is very helpful. Recently-added capacities to work in teams/groups and to manage events with multiple dates are very welcome. Support staff are quick and helpful.

Puntos en contra

Some of what makes the software the simplest/friendliest also causes some restrictions - i.e. the survey tool is limited in its configuration options meaning you cannot structure/validate the data, or the multiple parties cannot register together (parent with child, spouse with spouse).

Puntos a favor

As mentioned, the management tools were a huge asset to our event. Now that we've used them we'd have a hard time living without downloadable entrance lists, attendee surveys, Google analytics, and Mailchimp integration. Picatic's interface is also really nice, it was user-friendly and intuitive.

Puntos en contra

There are a few features missing. (I understand that start-ups need to start somewhere and build up) We would love the ability to add time zones and close an even early. We would love to take advantage of their API for future events - a more seamless check-out that looks like part of our website will be really beneficial.

Puntos a favor

I like the sleek, professional look of Picatic. I like that it easily integrates with our website. I've had helpful customer service.

Puntos en contra

I don't like that it makes me create the same survey every time I make a new ticket. I don't like that to pay with an invoice customers have to click "OFFLINE", which is very confusing and often unclear that this option will allow them to do an invoice. I don't like that I can't customize the email or the invoice that goes out to customers after they've bought a ticket. I don't like how much time I've spent manually putting in customer information because so many of them have had trouble using this product. :(

Puntos a favor

-There is always support available if you run into troubles. I personally have rarely needed to use the customer support because the set up process is very easy to follow.
- Donation feature and customer survey features are great additions to the regular ticketing app.
- Visual customization easily done.

Puntos en contra

- When loading a video onto your page, I noticed that it can only appear at the top of the page. It would be cool to be able to imbed this anywhere on the page, just like you can imbed photos.

Puntos a favor

I run a series of festivals and always need different ticket pricing tiers and discounts. This system makes that really easy to do.

Puntos en contra

Could be some better exporting of sales for accounting. The door reports are great, but I'd like to export out a summary of sales for reporting to stakeholders and export transactions to an accounting system.