We focus on your facility so you can focus on your mission.
4.6/5 (159 opiniones)Puntos a favor
seems intuitive; I can go back to add something I forgot very easily and not have to click back through pages that didn't change. When I had questions - the help chat was great with info and response time.
Puntos en contra
I wish that the ability to add the "last meeting/month before it ends" notification to a contact about the last occurrence before the event is submitted. At my church where we are using this, most of my events have an outside (of staff) contact that is the one making the reservation. Currently I add them as a contact and the event has to be approved and then I have to go back into the event to mark event notifications that I want one sent, but (second challenge) I can only send it to myself or a sub-admin and not the outside contact that makes the decision to extend. In my world, I have 154 events i just entered into your software, with 154 different contacts that I need those people to get the notification, not me getting it and then forwarding to the contact. At the end of each semester I will be spending a lot of time just forwarding email. A very inefficient use of time.
Karen: Thank you so much for the feedback. I would like to explore this further with our development team.
Thanks again.
Tim Cool
[email protected]
So much easier than the previous software we used, and with higher capabilities (even if we don't utilize them). I like it a lot.
Puntos a favor
It's intuitive, and moves you step by step through the process. Making room reservations is easy. I really like eSPACE a lot.
Puntos en contra
1. Have to navigate back to Dashboard before searching for another event. This is a waste of time, they should put a Search option at the top of every screen, not just the Dashboard. This also seems super intuitive, not sure why they haven't done this yet. They must not ever have to search and look at multiple reservations back to back. It's annoying.
2. The "email me one month before event ends" reminder option DOES NOT WORK. I have brought this to their attention several times, but it is not fixed. This is crucial for the work I do, and it is ridiculous that this doesn't work.
Christina: Thank you for the review and the candid comments. I just viewed the ticket you set up with Lorrie and also see where the development team has escalated this issue.
I am sorry for the inconvenience. We will remedy as soon as possible.
Thanks
Tim Cool
[email protected]
We have just recently started using espace event scheduling and the work order system and are very pleased with it. The combination of modules available under Cool Solutions makes so much sense. I am glad they have figured this out so well! I have had plenty of questions for them and have ALWAYS received quick and thorough responses. So glad to have found this!
Puntos a favor
They are so customer focused! They have created a place within the software where the customers can post ideas of what we feel could be helpful for us and others. What a concept! Asking the end user for input. Love it!
Also, the tracking of equipment in the work order system will be very helpful come budget time. There is documentation of equipment, it's age, it's service record, etc. for better planning of the funds God has given us to steward. We can expect at least fewer "surprise" expenses.
Puntos en contra
When moving our data from a previous software we were told our recurring events would come over into espace as recurring. This didn't happen and has been quite time intensive to take all the individual events and recreate them into recurring events.
Hi Laurie...I am so sorry for the challenge with the recurring events. I believe we have corrected that....and should help future imports.
Thanks for your support.
Tim Cool
We are now able to provide everyone with up-to-the-minute calendaring information. They can access it anywhere, especially with the phone app. Everyone can enter their own requests, and we no longer are "surprised" when an event was supposedly scheduled but somehow was never calendared. We also are able to know room set-ups and anticipate work flow for our maintenance staff. Resource shortages are managed prior to events, instead of scrambling at the last minute. We are extremely happy and impressed with eSpace.
Puntos a favor
Online program that can be used anywhere for ALL to see immediate additions and changes. We are now paperless and so much more efficient and effective with our scheduling.
Puntos en contra
We have some folks that are resistant to change. With so many features, the program came seem overwhelming at first. Our learning curve was a lot longer than we expected.
Susie: Thank for the feedback. We would welcome any input as to how best to streamline the onboarding process. Also, please let us know if training would be helpful.
Thanks
Tim Cool
[email protected]
The Customer Service folks are very easy to work with and have quick responses. The Work Order Management Software has allowed our small crew be very efficient and effective with our time.
Love the programs they offer.
Puntos a favor
A simple and easy to use and understand Dashboard.
The Maintenance portion can effectively be used by any user and has an excellent preventative maintenance program.
Its quite amazing how the event calendar, maintenance management, and thermostat program all work together. Take so much work and thinking power out of the equation.
Puntos en contra
The App is quirky and not easy to use. It doesn't serve my team very well so we just use the desk top version.
David....thanks for the review....good stuff.
I would love to hear more about the app. What things seem to be quirky.
Thanks...tell Jonathan I said HEY!
Tim Cool
Event Scheduler:
• Deluxe - $50 per month (Unlimited User)
• Premium - $100 per month (Unlimited User)
• Unlimited - $150 per month (Unlimited User)
Work Order Management:
• Deluxe - $50 per month (Unlimited User)
• Premium - $100 per month (Unlimited User)
• Unlimited - $150 per month (Unlimited User)
FACILITeSPACE - Major building system integration. Call for details
He aquí algunas preguntas frecuentes sobre eSPACE.
eSPACE ofrece los siguientes planes de precios:
A partir de: USD 50.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
Event Scheduler:
• Deluxe - $50 per month (Unlimited User)
• Premium - $100 per month (Unlimited User)
• Unlimited - $150 per month (Unlimited User)
Work Order Management:
• Deluxe - $50 per month (Unlimited User)
• Premium - $100 per month (Unlimited User)
• Unlimited - $150 per month (Unlimited User)
FACILITeSPACE - Major building system integration. Call for details
No tenemos información sobre las características de eSPACE
Los clientes habituales de eSPACE son:
Empresas medianas, Sin ánimo de lucro, Empresas pequeñas
eSPACE admite los siguientes idiomas:
Inglés
eSPACE cuenta con los siguientes planes de precios:
Suscripción
eSPACE admite los siguientes dispositivos:
Android, iPhone, iPad
eSPACE se integra con las siguientes aplicaciones:
Gmail, Microsoft Outlook
eSPACE ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
So for I am liking this software. I work in adult ministries and handle 100+ different small groups, studies and events every semester for over 4000 adults. We joke at our church that our building is an "event venue that does church". We are swapping rooms constantly from ladies classes or senior events in the mornings to meetings in the afternoons to support groups in the evenings. I think the software will be helpful.