TicketSpice

Puntos a favor

TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite.

Puntos en contra

Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating.

Puntos a favor

* The cost to the organization
* The ease in setting up
* The ease of use by the end user
* The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all.
* The reports are so helpful and easily shared with my Board members.

Puntos en contra

Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand.

Puntos a favor

I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.

Puntos en contra

It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much.
Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event.
When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.

Puntos a favor

The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do.

The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues.

He fixed it all and made it amazing.

Puntos en contra

The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really.

But our event is unique where its free.

Puntos a favor

User Friendly and intuitive setup. But the conditional formatting is where it's at!

Puntos en contra

That I didn't know about TicketSpice before