--- description: Información actualizada sobre osTicket. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara osTicket con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: osTicket: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/287/help-desk-ticketing/software) > [osTicket](/software/10260/osticket) # osTicket Canonical: https://www.getapp.com.mx/software/10260/osticket Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10260/osticket?page=2) > osTicket es un software de gestión de tickets de asistencia al cliente de código abierto. La aplicación permite reunir a todos los solicitantes entrantes de correo electrónico, formularios web y llamadas telefónicas en una plataforma. Luego puedes filtrar los casos de atención al cliente y enrutarlos al agente correcto. Utiliza el asignador automático y el contestador automático para configurar flujos de trabajo y acciones repetidas para ciertos tipos de tickets. La aplicación gratuita de asistencia al cliente también ofrece un portal de autoservicio para clientes e informes del panel de control. > > Veredicto: 76 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 76 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Enhancesoft ## Contexto comercial - **Precio inicial**: USD 12.00 - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: alemán, inglés - **Países disponibles**: Alemania, Canadá, Estados Unidos ## Funciones - Campos personalizables - Enrutamiento automatizado - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de la asistencia técnica - Gestión de la base de conocimiento - Gestión de tareas - Gestión de tickets - Gestión de tickets de soporte - Gestión del conocimiento - Macros y modelos de respuestas - Modelos - Panel de comunicaciones - Portal de autoservicio - Respuestas automáticas ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) - [Software de base de conocimientos](https://www.getapp.com.mx/directory/2823/knowledge-base/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.mx/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3425 reviews) 4. [Milvus](https://www.getapp.com.mx/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1781 reviews) ## Opiniones ### "Best open source Ticket system EVER\!" — 5.0/5 > **Adam** | *4 de mayo de 2018* | Servicios jurídicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love this software. We use to use Zendesk but at a user, it wasn't worth it. osTicket save us a ton of time with the FAQ feature that allows our end users to look up and answer without submitting a ticket. We have about 500 FAQ's entered into the system. The ticket system has great integration with gmail allowing tickets to be emailed of submitted via a form. The software is open source so if you are tech savvy you can just install it for free. We run in AWS for / month and have 5 IT Techs on the system. Regular updates are released so we won't be left with an outdated product > > **Puntos en contra**: No major cons. I wish they would modernize the UI. The UI is about 10 years behind as of 5/2018. Also the API is not full featured on certain actions can be done in the API :( IF you don't want to integrate into existing software this will not matter for you. > > love it Free and Great helpdesk software \! ----- ### "The Best Open Source helpdesk solution" — 4.0/5 > **Usuario verificado** | *7 de febrero de 2025* | Alimentación y bebidas | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: osTicket is the best open source help desk management software > > **Puntos en contra**: osTicket very time-consuming to set up for beginner ----- ### "Probably Best Free Customer Support Platform ever." — 3.0/5 > **Giorgi** | *8 de noviembre de 2016* > > OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words. (Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook \& Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free. ----- ### "Rock solid, no problems or outages related to the software for over 9 years\!" — 4.0/5 > **Usuario verificado** | *5 de junio de 2018* | Servicios individuales y familiares | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive\! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs. Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that. > > **Puntos en contra**: There are a couple of features that I think are important that this type of product has, and they \[the developers\] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release. > > This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc. ----- ### "An easy Ticket system" — 5.0/5 > **Usuario verificado** | *15 de noviembre de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: You don't need a knowledge translation to start using it. It's simplier than others. > > **Puntos en contra**: The release of new versions is slow. The User Interface is old. > > We use Osticket more than five years. I highly recommend it. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10260/osticket?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/10260/osticket) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados