Cin7

Solución todo en uno en la nube con inventario, POS, EDI, B2B y 3PL

4.3 /5 (414 opiniones) ¡Escribe una reseña!

Información general sobre Cin7

¿Qué es Cin7?

Cin7 es una plataforma automatizada de gestión de inventarios para marcas cuyos ingresos superan el millón de dólares. Cin7 sincroniza las existencias con las ventas y pedidos en todos los canales de ventas, físicos y online, automatizando los procesos de pedido para lograr una mayor eficiencia. Cin7 no es adecuado para el tipo de empresas de alquileres o gestión de activos. Las marcas que venden o distribuyen productos utilizan Cin7 para reducir los costes, aumentar los márgenes y el flujo de efectivo y mantener un nivel adecuado de existencias.

Información general sobre Cin7

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Cin7

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Inglés

Medios

Vídeo de Cin7 Captura de pantalla de Cin7: Captura de pantalla de Cin7: Captura de pantalla de Cin7: Captura de pantalla de Cin7: Captura de pantalla de Cin7: Captura de pantalla de Cin7: Captura de pantalla de Cin7:

Opiniones de Cin7

Opiniones de Cin7

Calificación general
4.3
/
5
Excelente
231

Muy bien
127

Normal
24

Pobre
19

Malo
13

Relación calidad-precio
4.1
Funciones
4.2
Facilidad de uso
4.2
Asistencia al cliente
4.2
86% Un ha recomendado esta aplicación
Vasili K.

CIN7 ERP for a technical sales business


Traducir con Google
Sean S.

Extremely powerful inventory and order processing and logistic package

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.


Traducir con Google
Suzanne V.

Cin 7 Supported a 112% Growth in Sales

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.

When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.

We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did


Traducir con Google
Glenn J.

Full of bugs with appalling customer service

The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.

Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!

We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....

Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!

I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.

Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.


Traducir con Google
Michael R.

Great Softwear with huge potential let down by inability of staff

We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.


Traducir con Google
Vasili K.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

CIN7 ERP for a technical sales business

Software usado A diario durante 1-5 meses
Revisado el 13/9/2020
Fuente de la reseña: Capterra

Puntos a favor

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Puntos en contra

No ability to digitally pick items in a warehouse

Traducir a español

Respuesta de Cin7

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Sean S.
Sector: Alimentación y bebidas
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Extremely powerful inventory and order processing and logistic package

Software usado A diario durante 6-12 meses
Revisado el 11/9/2019
Fuente de la reseña: Capterra

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Puntos a favor

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Puntos en contra

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Traducir a español

Respuesta de Cin7

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Suzanne V.
Sector: Comercio minorista
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Cin 7 Supported a 112% Growth in Sales

Software usado A diario durante 6-12 meses
Revisado el 12/1/2021
Fuente de la reseña: Capterra

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.

When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.

We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Puntos a favor

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization.

We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Puntos en contra

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest.

For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Glenn J.
Sector: Artículos deportivos
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Full of bugs with appalling customer service

Software usado A diario durante Más de un año
Revisado el 18/6/2020
Fuente de la reseña: SoftwareAdvice

The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.

Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!

We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....

Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!

I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.

Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Puntos a favor

Integration with our e-commerce stores.
Integration with our 3PL.

Puntos en contra

Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.

Traducir a español

Respuesta de Cin7

Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Michael R.
Sector: Ropa y moda
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Great Softwear with huge potential let down by inability of staff

Software usado A diario durante 1-5 meses
Revisado el 29/9/2020
Fuente de la reseña: SoftwareAdvice

We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.

Puntos a favor

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Puntos en contra

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Traducir a español

Respuesta de Cin7

Hi Michael,

Thank you for taking the time to review Cin7 and for sharing your concerns.

I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing.

We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else.

Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers.

Doug (CMO)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Recomendación de usuario
8.4/10
Basado en 414 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Cin7

Precios de Cin7

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.1/5
Basado en 414 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Cin7

Funciones de Cin7

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.2/5
Basado en 414 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Cin7

Preguntas frecuentes sobre Cin7

He aquí algunas preguntas frecuentes sobre Cin7.

P. ¿Qué tipo de planes de precios ofrece Cin7?

Cin7 ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Cin7?

No tenemos información sobre las características de Cin7

P. ¿Quiénes son los usuarios habituales de Cin7?

Los clientes habituales de Cin7 son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Cin7?

Cin7 admite los siguientes idiomas:

Inglés

P. ¿Cin7 es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Cin7

P. ¿Con qué otras aplicaciones se integra Cin7?

Cin7 se integra con las siguientes aplicaciones:

9 Spokes, Capsule, Crossfire, Magento Commerce, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, SphereWMS, Starshipit, Xero

P. ¿Qué tipo de asistencia ofrece Cin7?

Cin7 ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Base de conocimientos, Tutoriales en vídeo, Preguntas frecuentes