Sobre ConnectWise Control

En cualquier momento y en cualquier lugar, el soporte remoto de ConnectWise Control te permite controlar dispositivos de forma remota y ayudar a tus clientes, ya sea que estén a la vuelta de la esquina o al otro lado del mundo. Supera las expectativas de entrega de servicios con un soporte remoto rápido, confiable y seguro que ofrece conectividad instantánea, funciones de seguridad escalables y una integración perfecta. Brinda asistencia a tus clientes desde cualquier lugar con una conexión a internet, continúa trabajando con confianza a pesar de las amenazas cibernéticas siempre presentes con una funcionalidad lista para usar como el cifrado AES-256 y la autenticación de dos factores, y hazlo todo a un precio que sea adecuado para tu empresa.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Canadá, Alemania, Reino Unido, Estados Unidos

Idiomas admitidos

inglés

Imágenes

Ver 6 más
Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control:

Funciones

Funcionalidades totales de ConnectWise Control: 66

  • API
  • Acceso a varios monitores
  • Acceso desatendido
  • Acceso móvil
  • Alertas y alzada
  • Alertas y notificaciones
  • Autenticación de dos factores
  • Autorizaciones basadas en roles
  • Búsqueda/filtro
  • Chat de vídeo
  • Chat en tiempo real
  • Chat en vivo
  • Chat y mensajería
  • Comunicación multicanal
  • Control de acceso a aplicaciones
  • Control/Acceso remoto
  • Controles o permisos de acceso
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Debates y foros
  • Encuestas y comentarios
  • Gestión de auditorías
  • Gestión de colas de espera
  • Gestión de correo electrónico
  • Gestión de invitaciones
  • Gestión de la asistencia técnica
  • Gestión de la base de conocimiento
  • Gestión de la comunicación
  • Gestión de la conformidad
  • Gestión de participantes
  • Gestión de problemas
  • Gestión de reuniones
  • Gestión de tareas
  • Grabación de la pantalla
  • Grabación de la sesión
  • Herramientas de colaboración
  • Herramientas de diagnóstico
  • Herramientas de diagnóstico
  • Herramientas para las actividades posteriores a la reunión
  • Importación y exportación de datos
  • Impresión remota
  • Informes personalizables
  • Integraciones de terceros
  • Invitaciones y recordatorios de correo electrónico
  • Monitorización y gestión remota
  • Panel de actividades
  • Portal de autoservicio
  • Proyecciones
  • Resolución de problemas
  • Reuniones de comité
  • Reuniones de juntas
  • Reuniones internas
  • Reuniones legislativas
  • Seguimiento de interacciones
  • Seguimiento de problemas
  • Software de asistencia remota
  • Streaming de presentación
  • Supervisión
  • Supervisión de redes
  • Transferencia de archivos
  • Transferencia de la sesión
  • Uso compartido de archivos
  • Uso compartido de la pantalla
  • Videoconferencia
  • Virtualización de escritorio

Alternativas

OnBoard

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Pulseway

4.7
#2 alternativa a ConnectWise Control
Pulseway es la forma más fácil y eficiente de tomar el control de tu entorno de TI.

Samepage

4.8
#3 alternativa a ConnectWise Control
Samepage es un galardonado software de gestión de proyectos y colaboración. El progreso se muestra en tiempo real y...

ISL Light

4.7
#4 alternativa a ConnectWise Control
ISL Online es un software de soporte remoto multiplataforma que permite acceder y controlar computadoras y dispositivos...

Opiniones

Calificación general

4.7 /5
(1,729)
Relación calidad-precio
4.6/5
Funciones
4.5/5
Facilidad de uso
4.6/5
Asistencia al cliente
4.4/5

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Mostrando 5 opiniones de 1,729
Jeev Y.
Calificación general
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

If you value your time and energy, use this software

Revisado el 2/7/2019

I use this software on a daily basis to keep IT operations within my organization running like a...

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Puntos a favor

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Puntos en contra

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Ramy E.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best Remote Solution

Revisado el 15/2/2021

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us...

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution.
Our Customers feels better of how we are providing support now and how they can communicate with us in much easier way.

Puntos a favor

Easy to deploy and use and stable for both windows and Mac OS computers.
Easy to access computers, chat, reboot.
Categorize computers under different groups, create alerts, reports, chat, integrates with other tools, collect info about computers without taking control and able to adjust special settings for you or add addons that help you make your console do what you want.
customers can initiate chat from the computer itself directly and appear to our techs on console.

Puntos en contra

Just 3 things:
when customer initiate chat from his computer it appear on the console as red dot beside the group without any sound alert like a bell ring that a chat is waiting.
2nd thing if there is an option to have application for tech to different connected sessions in one window and switch between them within tabs in this app instead of having separate window for each connected session.
3rd add mobile solution so we can access mobile devices

Elias P.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good Product, Disappointing Support

Revisado el 7/4/2021

Overall, we have been happy with the product. It typically works as expected without issue. The...

Overall, we have been happy with the product. It typically works as expected without issue. The biggest problem with the software is the subpar vendor support. The mobile app is also lacking compared to it's competitors. The app simply opens the web page interface.

Puntos a favor

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Puntos en contra

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

Adam B.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

The price is right, it has enough features that were not that easy to integrate, its...

Revisado el 28/6/2019

see above
you could have had the market targeting alot of users and devices all around the world...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Puntos a favor

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Puntos en contra

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Ryan C.
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Good Remote Support Platform

Revisado el 8/2/2021

I'm very happy with this product, except for the price but it's not too terrible. I'm very used to...

I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere.

Puntos a favor

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Puntos en contra

The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

Mostrando 5 opiniones de 1,729 Todas las opiniones

Preguntas frecuentes sobre ConnectWise Control

He aquí algunas preguntas frecuentes sobre ConnectWise Control.

ConnectWise Control ofrece los siguientes planes de precios:

  • A partir de: USD 24.00/mes
  • Modelo de precios: Gratis, Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de ConnectWise Control

Los clientes habituales de ConnectWise Control son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

ConnectWise Control admite los siguientes idiomas:

inglés

ConnectWise Control admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

ConnectWise Control se integra con las siguientes aplicaciones:

Acronis Cyber Backup Cloud, ConnectWise Automate, ConnectWise Manage, Freshdesk, Solarwinds Passportal, Zendesk

ConnectWise Control ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para ConnectWise Control.