ConnectWise Control

ConnectWise Control

Software de soporte remoto, reuniones a distancia y acceso remoto

4.7/5 (1585 opiniones)

Información general sobre ConnectWise Control

¿Qué es ConnectWise Control?

En cualquier momento y en cualquier lugar, el soporte remoto de ConnectWise Control te permite controlar dispositivos de forma remota y ayudar a tus clientes, ya sea que estén a la vuelta de la esquina o al otro lado del mundo. Supera las expectativas de entrega de servicios con un soporte remoto rápido, confiable y seguro que ofrece conectividad instantánea, funciones de seguridad escalables y una integración perfecta. Brinda asistencia a tus clientes desde cualquier lugar con una conexión a internet, continúa trabajando con confianza a pesar de las amenazas cibernéticas siempre presentes con una funcionalidad lista para usar como el cifrado AES-256 y la autenticación de dos factores, y hazlo todo a un precio que sea adecuado para tu empresa.

Información general sobre ConnectWise Control

Precio

A partir de
USD 19.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ConnectWise Control

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Alemania, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de ConnectWise Control:
Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control: Captura de pantalla de ConnectWise Control:

Reseñas de ConnectWise Control

Reseñas de ConnectWise Control

Calificación general
4.7
/
5 1585 reseñas
Excelente
1171

Muy bien
352

Media
50

Mediocre
8

Horrible
4

Relación calidad-precio
4.6
Funciones
4.5
Facilidad de uso
4.6
Asistencia al cliente
4.5
96% Un ha recomendado esta aplicación
Jeev Y.

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.


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Usuario verificado

Product is one of the best I've used

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.


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Usuario verificado

Simple, Easy to use

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.


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Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


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Jared M.

#1 in Unattended Remote Access

I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

ConnectWise Control will never leave my mind as the pinnacle of remote access tools.


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Jeev Y.
Sector: Productos farmacéuticos
Tamaño de la empresa: 501-1000 empleados
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If you value your time and energy, use this software

Software usado A diario durante Más de un año
Revisado el 2/7/2019
Fuente de la reseña: Capterra

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Puntos a favor

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Puntos en contra

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir con Google

Product is one of the best I've used

Software usado A diario durante Más de dos años
Revisado el 29/11/2019
Fuente de la reseña: Capterra

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.

Puntos a favor

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Puntos en contra

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 51-200 empleados
Traducir con Google

Simple, Easy to use

Software usado A diario durante Más de dos años
Revisado el 13/11/2019
Fuente de la reseña: Capterra

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.

Puntos a favor

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Puntos en contra

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Adam B.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir con Google

The price is right, it has enough features that were not that easy to integrate, its reputation has

Software usado A diario durante Más de dos años
Revisado el 28/6/2019
Fuente de la reseña: Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Puntos a favor

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Puntos en contra

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Jared M.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir con Google

#1 in Unattended Remote Access

Software usado A diario durante Más de dos años
Revisado el 29/10/2019
Fuente de la reseña: Capterra

I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

ConnectWise Control will never leave my mind as the pinnacle of remote access tools.

Puntos a favor

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Puntos en contra

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.2/10
Basado en 1585 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ConnectWise Control

Precios de ConnectWise Control

A partir de
USD 19.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 1585 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ConnectWise Control

Funciones de ConnectWise Control

API
Almacenamiento de documentos
Chat
Comentarios
Control de acceso
Creación de marca personalizable
Espacio de trabajo colaborativo
Funcionalidad de búsqueda
Gestión de archivos
Gestión de documentos
Gestión de flujos de trabajo
Gestión de permisos
Herramientas de colaboración
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Proyecciones
Seguimiento de actividades
Seguridad SSL
Funciones
4.5/5
Basado en 1585 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre ConnectWise Control

Preguntas frecuentes sobre ConnectWise Control

He aquí algunas preguntas frecuentes sobre ConnectWise Control.

P. ¿Qué tipo de planes de precios ofrece ConnectWise Control?

ConnectWise Control ofrece los siguientes planes de precios:

A partir de: USD 19.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de ConnectWise Control?

No tenemos información sobre las características de ConnectWise Control

P. ¿Quiénes son los usuarios habituales de ConnectWise Control?

Los clientes habituales de ConnectWise Control son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite ConnectWise Control?

ConnectWise Control admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ConnectWise Control?

ConnectWise Control cuenta con los siguientes planes de precios:

Suscripción

P. ¿ConnectWise Control es compatible con dispositivos móviles?

ConnectWise Control admite los siguientes dispositivos:

Android

P. ¿Con qué otras aplicaciones se integra ConnectWise Control?

ConnectWise Control se integra con las siguientes aplicaciones:

CloudBerry Backup, ConnectWise Automate, ConnectWise Automate, ConnectWise Manage, ITBoost, Naverisk, Slaask, SolarWinds Passportal, Zendesk

P. ¿Qué tipo de asistencia ofrece ConnectWise Control?

ConnectWise Control ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo