ConnectWise Control

Software de soporte remoto, reuniones a distancia y acceso remoto

4.7 /5 (1630 opiniones) ¡Escribe una reseña!

Información general sobre ConnectWise Control

¿Qué es ConnectWise Control?

En cualquier momento y en cualquier lugar, el soporte remoto de ConnectWise Control te permite controlar dispositivos de forma remota y ayudar a tus clientes, ya sea que estén a la vuelta de la esquina o al otro lado del mundo. Supera las expectativas de entrega de servicios con un soporte remoto rápido, confiable y seguro que ofrece conectividad instantánea, funciones de seguridad escalables y una integración perfecta. Brinda asistencia a tus clientes desde cualquier lugar con una conexión a internet, continúa trabajando con confianza a pesar de las amenazas cibernéticas siempre presentes con una funcionalidad lista para usar como el cifrado AES-256 y la autenticación de dos factores, y hazlo todo a un precio que sea adecuado para tu empresa.

Información general sobre ConnectWise Control

Precio

A partir de
USD 24.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ConnectWise Control

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, Alemania
Idiomas admitidos
Inglés

Media

575739
575740
575741
575742
582878
ConnectWise Control video ConnectWise Control video Captura de pantalla de ConnectWise Control: ConnectWise Control reporting dashboard Captura de pantalla de ConnectWise Control: ConnectWise Control custom branding Captura de pantalla de ConnectWise Control: ConnectWise Control file transfer Captura de pantalla de ConnectWise Control: ConnectWise Control remote meetings Captura de pantalla de ConnectWise Control: ConnectWise Control video auditing

Opiniones de ConnectWise Control

Opiniones de ConnectWise Control

Calificación general
4.7
/
5
Excelente
1198

Muy bien
365

Normal
53

Pobre
8

Malo
6

Relación calidad-precio
4.6
Funciones
4.5
Facilidad de uso
4.6
Asistencia al cliente
4.4
96% Un ha recomendado esta aplicación
Jeev Y.

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.


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David R.

Overwhelmingly simple yet effective

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.


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Aaron V.

Robust Remote Management Software, But Background Software Can Be Slow

I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.


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Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


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James D.

The best remote access platform

I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.


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Jeev Y.
Sector: Productos farmacéuticos
Tamaño de la empresa: 501-1000 empleados
Traducir a español

If you value your time and energy, use this software

Software usado A diario durante Más de un año
Revisado el 2/7/2019
Fuente de la reseña: Capterra

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Puntos a favor

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Puntos en contra

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

David R.
Sector: Petróleo y energía
Tamaño de la empresa: 51-200 empleados
Traducir a español

Overwhelmingly simple yet effective

Software usado A diario durante Más de dos años
Revisado el 25/2/2020
Fuente de la reseña: Capterra

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Puntos a favor

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Puntos en contra

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Aaron V.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 1001-5000 empleados
Traducir a español

Robust Remote Management Software, But Background Software Can Be Slow

Software usado A diario durante Más de un año
Revisado el 30/7/2020
Fuente de la reseña: Capterra

I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.

Puntos a favor

I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them.

I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise).

Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Puntos en contra

When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Adam B.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir a español

The price is right, it has enough features that were not that easy to integrate, its reputation has

Software usado A diario durante Más de dos años
Revisado el 28/6/2019
Fuente de la reseña: Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Puntos a favor

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Puntos en contra

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

James D.
Sector: Marketing y publicidad
Tamaño de la empresa: 2-10 empleados
Traducir a español

The best remote access platform

Software usado A diario durante Más de dos años
Revisado el 28/5/2020
Fuente de la reseña: SoftwareAdvice

I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.

Puntos a favor

Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.

Puntos en contra

Not being able to remote into physical machines that don't have a connected display is super annoying.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.1/10
Basado en 1630 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ConnectWise Control

Precios de ConnectWise Control

A partir de
USD 24.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 1630 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ConnectWise Control

Funciones de ConnectWise Control

API
Almacenamiento de documentos
Chat
Comentarios
Control de acceso
Creación de informes y estadísticas
Creación de marca personalizable
Espacio de trabajo colaborativo
Funcionalidad de búsqueda
Gestión de archivos
Gestión de documentos
Gestión de flujos de trabajo
Gestión de permisos
Herramientas de colaboración
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Proyecciones
Seguimiento de actividades
Funciones
4.5/5
Basado en 1630 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre ConnectWise Control

Preguntas frecuentes sobre ConnectWise Control

He aquí algunas preguntas frecuentes sobre ConnectWise Control.

P. ¿Qué tipo de planes de precios ofrece ConnectWise Control?

ConnectWise Control ofrece los siguientes planes de precios:

A partir de: USD 24.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de ConnectWise Control?

No tenemos información sobre las características de ConnectWise Control

P. ¿Quiénes son los usuarios habituales de ConnectWise Control?

Los clientes habituales de ConnectWise Control son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite ConnectWise Control?

ConnectWise Control admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ConnectWise Control?

ConnectWise Control cuenta con los siguientes planes de precios:

Suscripción

P. ¿ConnectWise Control es compatible con dispositivos móviles?

ConnectWise Control admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra ConnectWise Control?

ConnectWise Control se integra con las siguientes aplicaciones:

CloudBerry Backup, ConnectWise Automate, ConnectWise Manage, Freshdesk, ITBoost, Naverisk, Slaask, SolarWinds Passportal, Zendesk, Zendesk

P. ¿Qué tipo de asistencia ofrece ConnectWise Control?

ConnectWise Control ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo