BigTime

BigTime

Time billing & PM software for SMBs

4.6/5 (416 reviews)

BigTime Overview

BigTime is a time and billing software that helps professional service firms in various industries to track time and invoice clients. Users can manage project teams, work in process (WIP), as well as measure profitability per project, and even per staff. BigTime helps users get paid faster with the least amount of friction. Organizations can streamline the workflow with the Quickbooks integration developed by the BigTime development team, selected by Intuit as their OEM developers.

Users can track and report on their team's time and expenses online using BigTime's iPhone or Android apps when they're on the go. BigTime's web app is accessible from a web browser and responds to any device size. Improve business cash flow with BigTime by tracking WIP, and effectively bill throughout the project to keep the cash flow coming in. Tracking and reporting accurately in BigTime allows users to give customers peace of mind that their investment is worthwhile, eliminating any objections to payment.

Users can manage contractors, and invite them to join the project team as needed, and track their time per project. BigTime's expert consultants will walk users through how BigTime can be used in their business to truly optimize business workflow.

Pricing

Starting from
USD 10.00/month
Pricing options
Free Trial
Suscripción
Value for money

Devices

Business size

S
M
L

Markets

Canadá, Estados Unidos

Supported Languages

Inglés

BigTime Reviews

Overall rating
4.6/5
94% positive reviews
278
Excellent
113
Very good
17
Average
3
Poor
5
Terrible
Rhonda R.
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Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by someo

Used Daily for 1-5 months
Reviewed on 6/11/2017
Review Source: Capterra

full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements.

Pros

The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo

Cons

The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Denise T.
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We use BigTime for Professional Services Automation. It is great for our multilevel company.

Used Daily for 2+ years
Reviewed on 15/4/2018
Review Source: Capterra

Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Pros

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Cons

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Response from BigTime Software

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected]

Thanks again!
The BigTime Customer Success Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Sonia G.
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The training sessions have been paramount to my success with using the software. Brea rocks!

Used Daily for 1-5 months
Reviewed on 8/6/2017
Review Source: Capterra

Ease of use with Quickbooks integrations and lots of customizations for staff

Pros

Straight forward navigation on all tabs makes all operations easy. I like that all of the administrator functions are kept fairly simple; there are a lot of great ways to customize almost everything, without being overwhelming to learn. Most customizations are nice since you really only need to set them up once, then make small tweaks until everything is just right. The software will be very easy to train new employees to use. I love that it links to Quickbooks; I have so much less leg work than my previous software when it comes to data entry. So far a fairly smooth transition from the previous software.

Cons

While there are a lot of ways to customize the appearance of pages for employees, the invoices are still fairly restrictive. I find it odd that I can't change little things like: justifications (Overall message stuck in the center of the page and I can't indent it lower), and the job name is right justified and continues long names to the next line mid word sometimes; the color or boldness of each text line (ex. I would like the job name bold or larger font and some lines to be in color). I know these changes can be made as a word doc, but then it won't change my template in Big Time.. Second, creating a report to my liking has been very challenging. I need a monthly report for each project manager with an individual detailed overview of each project every month. However, when I have tried to tailor existing reports or make my own I always get an error that my report can't be created. Third, our billing cycle falls mid month and it would be preferable if timesheets and billing could be broken up by custom billing cycle rather than monthly. It's hard to track the cycle with just a weekly timesheet view. It's a change we can work with, but it requires a lot of extra work for the admin to constantly filter in invoicing. Lastly, the character limit on job titles is painfully small. We have a hard time getting all crucial information to fit. It would help dramatically if the job info screen had a place to record the address of the job.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Mary Z.
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I still recommend this product after having using it for 10 years

Used Daily for 2+ years
Reviewed on 18/5/2018
Review Source: Capterra

Time tracking, expense reports and invoicing all comes out of the same information that is entered in one place: BigTime We use QuickBooks for accounting and the BigTime information flows easily into QuickBooks at a nightly synchronization.

Pros

The ease of use and setup, management and flawless connection to QuickBooks to post information and allow us to invoice clients, print and pay expense reports and collect project information in an easy to use project database. Time tracking is a breeze and built in reports allow us to view important information with a few clicks.

Cons

That the BigTime monitor is not a service but it requires an account to be always signed in in order to run. I hope it can be converted to a service that we don't have to worry about.

Response from BigTime Software

Mary,

Thanks so much for your review - hearing good things from our customers always makes us happy, but hearing good things from our customers from the past decade really makes our year! :)

We're very pleased to hear that we're doing things well in your book and we're going to try really hard to keep doing so and maintain your positive impression of us. Regarding the Sync Manager, it's actually the security requirements of Quickbooks that prevents us from creating a stand-alone service, so as long as Quickbooks keeps their security as is, then our hands are unfortunately tied.

Please do let us know if there's anything else we can do for you, or if we can assist in anyway!

The BigTime Customer Success Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Good Basic system that is easy to use

Used Daily for 1+ year
Reviewed on 14/5/2019
Review Source: Capterra

Overall BigTime is a good system that works for what it is suppose to and is simple to use for someone that knows how to use a computer. We have been able to track hours against certain projects by person which helps us with cost estimating. I am sure there are plenty of good systems out there but I have been satisfied for my responsibility when using BigTime.

Pros

The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used.

Cons

For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
User Recommendation
8.8/10
Based on 416 reviews
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BigTime Pricing

Starting from
USD 10.00/month
Pricing options
Free Trial
Suscripción
Value for money

EXPRESS: $7.00 per user, per month (billed quarterly), or $5.60 per user, per month (billed annually) for a 5 user system.

PRO: $20.00 per user, per month (paid quarterly), or $16.00 per user, per month (billed annually) for a 10 user system.

PREMIER: $34.00 per user, per month (paid quarterly) or $27.20 per user, per month (billed annually) for a 10 user system.

Value for Money
4.5/5
Based on 416 reviews
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BigTime Features

  • API
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Datos en tiempo real
  • Facturación
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de la contabilidad
  • Importación y exportación de datos
  • Integración contable
  • Integración de terceros
  • Notificaciones automáticas
  • Seguimiento de gastos

  • Análisis financiero
  • Gestión de la conformidad
  • Pagos electrónicos
  • Panel de actividades
  • Procesamiento de facturas
  • Recepciones
  • Varias divisas

Additional information for BigTime

Key features of BigTime

  • Automatic reminders
  • Billing & invoicing
  • Billing rate management
  • Cloud integrations
  • Custom reports
  • DCAA timekeeping
  • Document templates
  • Email notifications
  • Expense tracking
  • Invoices
  • Mobile app
  • Permission management
  • Project budgeting
  • Project management
  • Reporting
  • Resource Management
  • Revenue Projections
  • Task management
  • Time tracking
  • Timesheets

Benefits

  • Increase gross margins: BigTime's expert consultants will walk through your current workflow and what you can adjust to increase your business gross margins.

  • Increase realization: Through powerful reporting on task tracking per staff member, you can see which of your staff has free time, and which tasks are better allocated to specific staff.

  • Improve cash flow: Manage and bill your clients for Work in Process (WIP) throughout the project with the least amount of friction on payments.

  • Increases staff utilization: Adjust your workflow as needed, and gain insights into which staff are working on which tasks and projects.

  • Time management: Track time & expenses, manage budgets, invoice clients (or push invoices to Quickbooks) and report on everything all from within BigTime IQ.

  • BigTime FAQs

    Below are some frequently asked questions for BigTime.

    Q. What type of pricing plans does BigTime offer?

    BigTime offers the following pricing plans:

    Starting from: USD 10.00/month

    Pricing model: Suscripción

    Free Trial: Disponible

    EXPRESS: $7.00 per user, per month (billed quarterly), or $5.60 per user, per month (billed annually) for a 5 user system.

    PRO: $20.00 per user, per month (paid quarterly), or $16.00 per user, per month (billed annually) for a 10 user system.

    PREMIER: $34.00 per user, per month (paid quarterly) or $27.20 per user, per month (billed annually) for a 10 user system.

    Q. What are the main features of BigTime?

    BigTime offers the following features:

    • Automatic reminders
    • Billing & invoicing
    • Billing rate management
    • Cloud integrations
    • Custom reports
    • DCAA timekeeping
    • Document templates
    • Email notifications
    • Expense tracking
    • Invoices
    • Mobile app
    • Permission management
    • Project budgeting
    • Project management
    • Reporting
    • Resource Management
    • Revenue Projections
    • Task management
    • Time tracking
    • Timesheets

    Q. Who are the typical users of BigTime?

    BigTime has the following typical customers:

    Empresas Grandes, Empresas medianas, Empresas pequeñas

    Q. What languages does BigTime support?

    BigTime supports the following languages:

    Inglés

    Q. What type of pricing plans does BigTime offer?

    BigTime has the following pricing plans:

    Suscripción

    Q. Does BigTime support mobile devices?

    BigTime supports the following devices:

    Android, iPhone

    Q. What other apps does BigTime integrate with?

    BigTime integrates with the following applications:

    Google Docs, Intuit Data Protect for QuickBooks, Microsoft Outlook, QuickBooks, QuickBooks Online, QuickBooks Online, Sage Accounting, Sage One - U.S., Salesforce Sales Cloud, Slack

    Q. What level of support does BigTime offer?

    BigTime offers the following support options:

    Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo