Front

Front

Software de gestión de correo electrónico y bandeja de entrada compartida para equipos

4.3/5 (117 opiniones)

Información general sobre Front

¿Qué es Front?

Front es la bandeja de entrada compartida para equipos que reúne todas las comunicaciones de tu empresa en una única plataforma de colaboración. Los equipos de asistencia al cliente, ventas, operaciones, TI y marketing pueden administrar las direcciones de correo electrónico [email protected], [email protected] y otras direcciones de correo electrónico de grupo, Facebook, Twitter, chat y mensajes SMS, en un solo lugar y responder sin tener que cambiar a otras herramientas. Diseñado para la colaboración en equipo: Los correos electrónicos y los mensajes en tu bandeja de entrada compartida se pueden asignar a los compañeros de equipo para dejar en claro quién es el responsable de responder y la detección de colisiones impide que se responda varias veces al mismo mensaje. Puedes mencionar directamente a tus compañeros de equipo para compartir y analizar los mensajes y borradores antes de enviar una respuesta a un cliente. Las plantillas de correo electrónico te permiten responder rápidamente a las preguntas más frecuentes. Mejora la productividad del equipo: Front funciona como un cliente de correo electrónico, pero es más poderoso que Gmail o Outlook. Con funciones como comentarios internos, recordatorios de seguimiento, confirmaciones de lectura, combinación de correspondencia, secuencias de correo electrónico y respuestas enlatadas, puedes responder con una frecuencia de 2 a 3 veces más rápida a los clientes. Las aplicaciones móviles en iOS y Android están disponibles para responder y clasificar sobre la marcha. El análisis integral de Front muestra tu tiempo de respuesta, volumen de mensajes y muchos más para medir tu productividad. Se integra con todas sus aplicaciones: Front trabaja con muchos de los otros softwares que ya usas, como Salesforce, Slack, Trello, GitHub, Intercom, Asana y más, para que puedas acceder y sincronizar esta información en Front. Las integraciones personalizadas para sus necesidades comerciales específicas pueden desarrollarse utilizando la API. Prueba Front de forma gratuita por 14 días.

Información general sobre Front

Precio

A partir de
USD 15.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Front

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Front: Manage email, chat, social media, SMS in one place
Captura de pantalla de Front: Manage email, chat, social media, SMS in one place Captura de pantalla de Front: Assign messages to your teammate for clear accountability and ownership Captura de pantalla de Front: Direct mention teammates to internally discuss messages and leave comments Captura de pantalla de Front: Connect to other apps, like Salesforce, to access and sync information in Front Captura de pantalla de Front: Track and analyze your message volume and response times to improve performance over time Captura de pantalla de Front: Android mobile app to respond on the go Captura de pantalla de Front: iOS mobile app to respond on the go

Reseñas de Front

Reseñas de Front

Calificación general
4.3
/
5 117 reseñas
Excelente
68

Muy bien
33

Media
7

Mediocre
6

Horrible
3

Relación calidad-precio
4.1
Funciones
4.2
Facilidad de uso
4.4
Asistencia al cliente
4.3
86% Un ha recomendado esta aplicación
Paul S.

The Best Team Collaboration Tool!

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.


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Nic M.

A Great App for Unifying and Streamlining your Communication Workflow

Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.


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Ari P.

Shared Email Tracking without the need for tickets

We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.


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Usuario verificado

One of the worst email applications I've ever used


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Justin K.

Front Review

Overall, Front allows my team and I the ability to respond promptly to each mover around the country without having to switch screens.


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Paul S.
Sector: Contabilidad
Tamaño de la empresa: 51-200 empleados
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The Best Team Collaboration Tool!

Software usado A diario durante 1-5 meses
Revisado el 19/12/2019
Fuente de la reseña: Capterra

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.

Puntos a favor

I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time.

Puntos en contra

I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Nic M.
Sector: Administración educativa
Tamaño de la empresa: 51-200 empleados
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A Great App for Unifying and Streamlining your Communication Workflow

Software usado A diario durante 6-12 meses
Revisado el 1/4/2019
Fuente de la reseña: Capterra

Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.

Puntos a favor

Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome!

Puntos en contra

There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Ari P.
Sector: Servicios jurídicos
Tamaño de la empresa: 51-200 empleados
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Shared Email Tracking without the need for tickets

Software usado A diario durante Más de un año
Revisado el 19/12/2019
Fuente de la reseña: Capterra

We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.

Puntos a favor

Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients.

Puntos en contra

Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Usuario verificado
Sector: Marketing y publicidad
Tamaño de la empresa: 51-200 empleados
Traducir con Google

One of the worst email applications I've ever used

Software usado A diario durante 6-12 meses
Revisado el 2/4/2018
Fuente de la reseña: GetApp

Puntos a favor

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Puntos en contra

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 0.0/10

Justin K.
Sector: Servicios para el consumidor
Tamaño de la empresa: 201-500 empleados
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Front Review

Software usado A diario durante Más de dos años
Revisado el 23/7/2019
Fuente de la reseña: Capterra

Overall, Front allows my team and I the ability to respond promptly to each mover around the country without having to switch screens.

Puntos a favor

I work at the HQ of a moving company (Bellhops) and my job consists of constantly messaging our movers in the field spread over 25+ cities around the country. The best thing about Front is the ability to prioritize messages involving conversations that are more pertinent than others. Some are urgent and need to be handled right away, and others aren't and Front allows the visibility to determine the difference. My personal favorite attribute is the 'following' inbox including all active conversations you're apart of.

Puntos en contra

It would be great to see front integrate with software used by our company so we wouldn't have to input new contacts once we hire a mover in the field. This may already be available, or in the works.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
8.1/10
Basado en 117 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Front

Precios de Front

A partir de
USD 15.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.1/5
Basado en 117 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Front

Funciones de Front

API
Almacenamiento de documentos
Chat
Comentarios
Control de acceso
Creación de marca personalizable
Espacio de trabajo colaborativo
Funcionalidad de búsqueda
Gestión de archivos
Gestión de documentos
Gestión de flujos de trabajo
Gestión de permisos
Herramientas de colaboración
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Proyecciones
Seguimiento de actividades
Seguridad SSL
Funciones
4.2/5
Basado en 117 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Front

Preguntas frecuentes sobre Front

He aquí algunas preguntas frecuentes sobre Front.

P. ¿Qué tipo de planes de precios ofrece Front?

Front ofrece los siguientes planes de precios:

A partir de: USD 15.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Front?

No tenemos información sobre las características de Front

P. ¿Quiénes son los usuarios habituales de Front?

Los clientes habituales de Front son:

Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Front?

Front admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Front?

Front cuenta con los siguientes planes de precios:

Suscripción

P. ¿Front es compatible con dispositivos móviles?

Front admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Front?

Front se integra con las siguientes aplicaciones:

Aircall, Asana, Co:tunity, FCS CosmoPMS, Intercom, Nicereply, Pipedrive, Slack, Smooch, Truly

P. ¿Qué tipo de asistencia ofrece Front?

Front ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo