Atera

Atera

Software MSP todo en uno para MSP y empresas de asistencia informática

4.5/5 (111 reviews)

Atera Overview

Atera está específicamente diseñado para proveedores de gestión de servicios (MSP) y empresas de asistencia de TI sin importar el tamaño. Este software es la única plataforma todo en uno que combina supervisión y administración remotas (RMM), automatización de servicios profesionales (PSA), acceso remoto basado en la nube y servicios en la nube integrados en una única plataforma fácil de usar.

Atera es una plataforma de software como servicio (SaaS) moderna, nacida en la nube y diseñada para una rápida incorporación con una experiencia de usuario intuitiva simple.

El modelo de precios es único, transparente y simple basado en los técnicos, sin tarifas ocultas y estaciones de trabajo y servidores supervisados ilimitados.

Esta plataforma ofrece:
• Poderosas capacidades de gestión proactiva de TI
• CRM y centro de atención integrados
• Cartera integrada de servicios en la nube de terceros
• Poderosas capacidades analíticas
• Exclusivo modelo SaaS puro con incorporación de autoservicio simple
• Experiencia de usuario sencilla y fácil de aprender
• Modelo de fijación de precios asequible y transparente
• Capacidades móviles

Pricing

Starting from
USD 79.00/month
Pricing options
Free Trial
Suscripción
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brasil, Canadá, China and 5 others, Europa, Alemania, India, Japón, Latinoamérica

Supported Languages

Inglés

Atera Reviews

Overall rating
4.5/5
95% positive reviews
64
Excellent
41
Very good
3
Average
3
Poor
0
Terrible
Kaine C.
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My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Used Daily for 1+ year
Reviewed on 21/2/2018
Review Source: Capterra

Pros

What I like about Atera is it's user friendly GUI, simplicity and overall performance.
Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee.
The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.)
Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Cons

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Steven W.
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Atera, the one stop, low cost, go to, for all your IT Managed Services needs

Used Daily for 1+ year
Reviewed on 11/4/2019
Review Source: Capterra

When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time!
Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!

Pros

Low cost of entry and low monthly cost
No cost for per agent
VERY easy setup
VERY easy to use

Cons

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Response from Atera

Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
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Atera Review aftera few months of Use

Used Daily for 1-5 months
Reviewed on 7/11/2018
Review Source: Capterra

Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.

Pros

The obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.

Cons

Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries.
Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed.
File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Troy P.
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Lightweight - Easy to Navigate - Decent integration

Used Daily for 1+ year
Reviewed on 17/7/2018
Review Source: Capterra

Easy management of hundreds of endpoints/customers.

Pros

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Cons

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Neil T.
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A great PSA tool at a compelling price

Used Daily for 6-12 months
Reviewed on 30/4/2018
Review Source: Capterra

Pros

Atera gives me the tools I need to provide remote monitoring and management of my client's IT. It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive.
Initial setup was very easy and I can deploy the agent via an installer or Active Directory. There is an Agent for MacOS which actually works.
There's a nice little client database for me to track client configurations and notes.
There is a helpdesk system that I do not use at present as I have another combined helpdesk/ordering/billing system that I have used for some time.
Atera charge by the agent, not the node, meaning it is incredible value for money and it enables me to be ultra-competitive on pricing too where the situation calls for it.

Cons

I really like the system and it's really hard to knock it. For a PSA tool it's just what I need and it suits me very well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User Recommendation
8.9/10
Based on 111 reviews
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Atera Pricing

Starting from
USD 79.00/month
Pricing options
Free Trial
Suscripción
Value for money
Value for Money
4.7/5
Based on 111 reviews
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Atera Features

  • API
  • Control de acceso
  • Creación de informes y estadísticas
  • Seguimiento de actividades
  • Supervisión
  • Supervisión en tiempo real

  • Alertas y alzada
  • Auditoría
  • Creación de informes en tiempo real
  • Datos en tiempo real
  • Gestión de flujos de trabajo
  • Herramientas de colaboración
  • Importación y exportación de datos
  • Integración de aplicaciones
  • Integración de terceros
  • Interfaz para arrastrar y soltar
  • Notificaciones automáticas
  • Panel de actividades
  • Proyecciones
  • Seguridad SSL

Atera FAQs

Below are some frequently asked questions for Atera.

Q. What type of pricing plans does Atera offer?

Atera offers the following pricing plans:

Starting from: USD 79.00/month

Pricing model: Suscripción

Free Trial: Disponible

Q. What are the main features of Atera?

We do not have any information about Atera features

Q. Who are the typical users of Atera?

Atera has the following typical customers:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas

Q. What languages does Atera support?

Atera supports the following languages:

Inglés

Q. What type of pricing plans does Atera offer?

Atera has the following pricing plans:

Suscripción

Q. Does Atera support mobile devices?

We do not have any information about what devices Atera supports

Q. What other apps does Atera integrate with?

Atera integrates with the following applications:

IT Glue, QuickBooks Online, RescueAssist, Splashtop Business Access, Xero, Zapier

Q. What level of support does Atera offer?

Atera offers the following support options:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo