Sharpen

Agentes felices. Clientes satisfechos.

4.4 /5 (46 opiniones) ¡Escribe una reseña!

Información general sobre Sharpen

¿Qué es Sharpen?

Los agentes felices crean clientes felices. Sharpen brinda al equipo de atención al cliente una forma de simplificar sus interacciones y flujos de trabajo para capacitar a los agentes y ofrecer una experiencia de clientes positiva.

Equipa a los agentes con una plataforma para interactuar con los clientes en cualquier canal y desde una sola interfaz. Con módulos de coaching y microaprendizaje en las colas de agentes para mejorar el crecimiento y el desarrollo. Obtén información detallada del cliente desde un único sistema de creación de informes y fuente de información veraz, a partir de las relaciones con los clientes que desarrolla el equipo. Con Sharpen, convierte cada interacción en una experiencia.

Información general sobre Sharpen

Precio

A partir de
USD 119.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Sharpen

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, Europa, Alemania y otros 3, México, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Sharpen: No-cost integrations to Zendesk (shown), Salesforce and ServiceNow.
Captura de pantalla de Sharpen: No-cost integrations to Zendesk (shown), Salesforce and ServiceNow. Captura de pantalla de Sharpen: See your calls, chats, Tweets, interaction history and more in a single interface Captura de pantalla de Sharpen: Use Sharpen's custom dashboards to visualize your data Captura de pantalla de Sharpen: In-line training and coaching on call recordings and transcriptions Captura de pantalla de Sharpen: Visual IVR builder with drag and drop tools for quick changes to call routing Captura de pantalla de Sharpen: Agent scorecards for personalized interaction coaching

Opiniones de Sharpen

Opiniones de Sharpen

Calificación general
4.4
/
5
Excelente
29

Muy bien
11

Normal
3

Pobre
2

Malo
1

Relación calidad-precio
4.8
Funciones
5
Facilidad de uso
4.4
Asistencia al cliente
4.5
87% Un ha recomendado esta aplicación
Elizabeth H.

Fathom is so much more than a Phone Service Option!

When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business!


Traducir con Google
Todd C.

Great Value and Support

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!


Traducir con Google
Dylan R.

Mediocre

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.


Traducir con Google
Brian L.

One stop solution

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.


Traducir con Google
Christina D.

Striving for Sucess

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!


Traducir con Google
Elizabeth H.
Sector: Servicios jurídicos
Traducir a español

Fathom is so much more than a Phone Service Option!

Revisado el 26/8/2015
Fuente de la reseña: GetApp

When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business!

Puntos a favor

1) I am able to set times (9 a.m. - 6 p.m.) during which my phone will ring
2) I can set up my phone to ring to my cell phone if I am out of the office.
3) The customer support staff is amazing! Shelby Weeks, on the front line, is incredibly patient and knowledgeable. Ryan Wharton and Britton Beaumont, in the technical support department, are always eager to help. In the event that any of these amazing people do not know the answer they are always open to doing research for me.
4) When I get a voicemail, it is sent to me as an attachment to an email. I like this because I can listen to my messages even when I am not in my physical office.

Puntos en contra

1) Unlike Google voice that goes everywhere, you cannot take your physical office desk phone everywhere. This is just the nature of having a physical desk phone.
2) Unlike Google voice, Fathom has yet to figure out how to not only receive texts from clients but also send them. At this point, I can receive texts but cannot send them. You can do this with Google Voice. I have shared this concern with the Fathom support team and they are working on it. I am sure that they will find a solution soon!
3) When you get a text message, unlike a voicemail, you do not get an email notification telling you that you have a text. This can be problematic if your clients send you texts. I have told the Fathom Support Team about this and they are working on it! I am sure that they will have a solution soon!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Todd C.
Sector: Seguros
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great Value and Support

Revisado el 27/8/2015
Fuente de la reseña: GetApp

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Puntos a favor

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Puntos en contra

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Dylan R.
Traducir a español

Mediocre

Revisado el 24/9/2015
Fuente de la reseña: Capterra

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Brian L.
Sector: Internet
Tamaño de la empresa: 2-10 empleados
Traducir a español

One stop solution

Revisado el 25/8/2015
Fuente de la reseña: GetApp

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Puntos a favor

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Puntos en contra

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Christina D.
Traducir a español

Striving for Sucess

Revisado el 25/9/2015
Fuente de la reseña: Capterra

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Recomendación de usuario
9.4/10
Basado en 46 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Sharpen

Precios de Sharpen

A partir de
USD 119.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.8/5
Basado en 46 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Sharpen

Funciones de Sharpen

API
Chat
Conferencias
Creación de informes en tiempo real
Creación de informes y estadísticas
Creación de marca personalizable
Desvío de llamadas
Enrutamiento de llamadas
Gestión de contactos
Gestión de la comunicación
Grabación de llamadas
Identificador de llamadas
Integración de CRM
Integración de terceros
Mensaje de voz
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión de llamadas
Videoconferencia
Funciones
5/5
Basado en 46 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Sharpen

Preguntas frecuentes sobre Sharpen

He aquí algunas preguntas frecuentes sobre Sharpen.

P. ¿Qué tipo de planes de precios ofrece Sharpen?

Sharpen ofrece los siguientes planes de precios:

A partir de: USD 119.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Sharpen?

No tenemos información sobre las características de Sharpen

P. ¿Quiénes son los usuarios habituales de Sharpen?

Los clientes habituales de Sharpen son:

Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Sharpen?

Sharpen admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Sharpen?

Sharpen cuenta con los siguientes planes de precios:

Suscripción

P. ¿Sharpen es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Sharpen

P. ¿Con qué otras aplicaciones se integra Sharpen?

Sharpen se integra con las siguientes aplicaciones:

Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk, Zendesk

P. ¿Qué tipo de asistencia ofrece Sharpen?

Sharpen ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Tutoriales en vídeo