Sobre Peek Pro

Peek Pro es un sistema de reservas construido con y para operadores turísticos. Todos los pasos del proceso de reserva de cara al cliente se optimizan para generar conversiones e ingresos en línea. Los widgets se pueden personalizar e integrar directamente en el sitio web de las empresas. También puedes habilitar reservas en vivo directamente a través de una página de Facebook de la empresa. Las funciones de backend incluyen creaciones de informes, acceso rápido a manifiestos de clientes, acceso por niveles a guías y agentes, correos electrónicos automáticos y mucho más. El backend de Peek Pro incluye integración con aplicaciones móviles líderes en el mercado para gestionar reservas, firmar exenciones y realizar pagos sobre la marcha.

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Antigua y Barbuda, Aruba, Bahamas, Bermudas, Canadá y otros 11

Idiomas admitidos

español, inglés

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Imágenes

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Funciones

Funcionalidades totales de Peek Pro: 66

  • API
  • Acceso móvil
  • Actualizaciones en tiempo real
  • Alertas y notificaciones
  • Asistencia al cliente
  • Base de datos de clientes
  • Base de datos de clientes
  • CRM
  • Campos personalizables
  • Confirmación y recordatorios
  • Controles o permisos de acceso
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de paquetes
  • Facturación
  • Gestión de calendarios
  • Gestión de canales
  • Gestión de clientes
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de exenciones de responsabilidad
  • Gestión de facturas
  • Gestión de inventarios
  • Gestión de la comunicación
  • Gestión de la disponibilidad
  • Gestión de precios
  • Gestión de promociones
  • Gestión de proveedores
  • Gestión de páginas web
  • Gestión de recursos
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de tasas
  • Historial de cliente
  • Importación y exportación de datos
  • Indicador de disponibilidad
  • Informes personalizables
  • Integraciones de terceros
  • Integración de GDS y OTA
  • Integración de páginas web
  • Integración de redes sociales
  • Marketing por correo electrónico
  • Mensajería SMS
  • Modelos personalizables
  • Notas de reserva
  • Pagos electrónicos
  • Pagos en línea
  • Panel de actividades
  • Portal de clientes
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Programación automatizada
  • Programación de eventos
  • Programación de grupos
  • Recordatorios
  • Recordatorios por correo electrónico
  • Reserva de actividades
  • Reserva de terceros
  • Reserva en línea
  • Reservas de grupo
  • Sincronización de calendario
  • Sistema central de reservas
  • Valoraciones y opiniones
  • Varias divisas
  • Varias ubicaciones

Alternativas

Acuity Scheduling

4.8
#1 alternativa a Peek Pro
Acuity es un software de programación de citas online en horario ininterrumpido que permite que los clientes, de forma...

PayPal

4.7
#2 alternativa a Peek Pro
PayPal es una plataforma global de comercio electrónico para compradores y vendedores. PayPal permite hacer pagos y...

Setmore

4.6
#3 alternativa a Peek Pro
Setmore ofrece una plataforma de programación online gratuita para que puedas conectarte con tus clientes. Administra...

Wherewolf

4.5
#4 alternativa a Peek Pro
Wherewolf es una solución de exenciones digitales basada en la nube que permite a los negocios de turismo y aventura...

Opiniones

Calificación general

4.7 /5
(772)
Relación calidad-precio
4.6/5
Funciones
4.5/5
Facilidad de uso
4.6/5
Asistencia al cliente
4.7/5

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Mostrando 5 opiniones de 772
Hector
Hector
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Pésimo servicio a cliente

Revisado el 26/8/2020

La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme...

La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme el dinero de mis ventas y ha retenido mi dinero por más de 4 meses.

El personal de atención no resuelve nada y solamente dicen que lo van a revisar.

Puntos a favor

El software funciona bien, las reservas se hacen facilmente y todo lo técnico funciona.

Puntos en contra

Definitivamente la atención a partners es pésima; no resuelven los problemas y se comportan de manera muy sospechosa. Definitivamente no recomendaría este software por esa parte.

Ruth
Ruth
Calificación general
  • Sector: Bellas artes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great value, amazing support!

Revisado el 8/11/2017

Peek Pro streamlines our booking process and allows us to focus on running a business while also...

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Puntos a favor

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Puntos en contra

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Respuesta de Peek Travel

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Marriah
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great for my complex needs

Revisado el 17/2/2022

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create...

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Puntos a favor

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

Puntos en contra

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

Alternativas consideradas

Checkfront y Bókun

Razones para elegir Peek Pro

I wanted to automate my scheduling for my tours and connect my calendar with viator

Software anterior

Acuity Scheduling

Razones para cambiar a Peek Pro

Other softwares were unable to easily let me book 2 pickup times for a single reservation for roundtrip services
Coral
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...

Revisado el 15/2/2022

I had been a client for about 5 years. In September 2021, a random representative started to text...

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.

I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.

I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.

Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.

I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.

They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).

I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.

Puntos a favor

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Puntos en contra

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.

However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Marian
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Review of Peek Pro

Revisado el 9/2/2024

Puntos a favor

Peek Pro is going to help us stay organized, welcoming, and even financially sound.

Puntos en contra

The vocabulary used in the internal interface is not the same vocabulary we use, so it confuses me. I may be the only one. There's a huge learning curve, and the training was done by the trainer pointing out things in quick succession rather than me trying things as she guided. I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still haven't really been answered. I have had to poke around a lot on my own and results from minute to minute vary widely. I've lost a lot of sleep.

Mostrando 5 opiniones de 772 Todas las opiniones

Preguntas frecuentes sobre Peek Pro

He aquí algunas preguntas frecuentes sobre Peek Pro.

Peek Pro ofrece los siguientes planes de precios:

  • Modelo de precios: Versión gratuita
  • Prueba gratis: Disponible

Los clientes habituales de Peek Pro son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Peek Pro admite los siguientes idiomas:

español, inglés

Peek Pro admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Peek Pro se integra con las siguientes aplicaciones:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

Peek Pro ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Peek Pro.