Información general sobre InvGate Service Desk

¿Qué es InvGate Service Desk?

InvGate proporciona una solución de cumplimiento de servicio realmente multidepartamental con solución de gestión de activos federados para una integración perfecta entre la solicitud de servicio y el activo que requiere el servicio. InvGate ofrece la interfaz de usuario más intuitiva y fácil de entender, que es fácil de configurar, un placer utilizar y extremadamente eficiente en el cumplimiento de las solicitudes de servicios de atención al cliente.

Las capacidades de InvGate incluyen el centro de atención de TI con recompensas de ludificación y motivación, gestión de problemas y del cambio, seguimiento de hardware y software, portales de base de conocimiento y de autoservicio, detección de riesgos de inventario y mucho más. Ofrecido como un servicio SaaS o una solución local, InvGate se implementa fácilmente en cuestión de minutos conforme a los requisitos únicos de tu infraestructura.

Las herramientas avanzadas de análisis de datos de InvGate proporcionan informes de gestión e información sobre los indicadores clave de rendimiento esenciales deseables para mejorar el proceso del negocio, reducir los desechos y aumentar la eficiencia.

La configuración sin necesidad de código permite reducir drásticamente los tiempos de implementación y disminuye los costes de servicio en curso para generar beneficios inmediatos y maximizar la rentabilidad de tu inversión.

Información general sobre InvGate Service Desk

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Funciones de InvGate Service Desk

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Español, Inglés, Portugués

Medios

InvGate’s service desk capabilities include everything that you would expect from a fit-for-purpose IT help desk or service desk tool plus so much more, including a seamless integration with InvGate Assets for better IT asset management.
InvGate is the starting point for your work. Have a glimpse of everything that needs your attention, with real-time indicators, shortcuts, quick actions, and a comprehensive overview of help desk activity.
For many companies, aligning the corporate service desk with company branding is a must do. With InvGate Service Desk, you can customize your login screen, welcome message, logo, and company name to match your corporate design style and culture.
An intuitive ticketing system, for managing end user issues and requests, that helps to improve IT support’s operational efficiency, to reduce costs, and to improve the end user experience.
Use the Workflow Editor to map out your process, including the tasks, decision points, loops, and inputs and outputs.
The work in progress dashboard gives an at-a-glance view on the statuses of all requests
Using Breaking News, technical support agents can create notifications for users that will be displayed before they file support requests.
Create an ad hoc approval request directly from within the ticket by selecting the approver and stating the decision you require, Service Desk will then do the rest for you.
InvGate Service Desk is specifically designed to integrate customer feedback within the resolution process and to provide the most candid and real insights into customer satisfaction levels.
Time Tracking includes Wait-Time Analysis which monitors the amount of time a ticket has been allocated to each participant, be it the agent, end-user, an approver or an external organization.
Vídeo de InvGate Service Desk Vídeo de InvGate Service Desk Captura de pantalla de InvGate Service Desk: InvGate’s service desk capabilities include everything that you would expect from a fit-for-purpose IT help desk or service desk tool plus so much more, including a seamless integration with InvGate Assets for better IT asset management. Captura de pantalla de InvGate Service Desk: InvGate is the starting point for your work. Have a glimpse of everything that needs your attention, with real-time indicators, shortcuts, quick actions, and a comprehensive overview of help desk activity. Captura de pantalla de InvGate Service Desk: For many companies, aligning the corporate service desk with company branding is a must do. With InvGate Service Desk, you can customize your login screen, welcome message, logo, and company name to match your corporate design style and culture. Captura de pantalla de InvGate Service Desk: An intuitive ticketing system, for managing end user issues and requests, that helps to improve IT support’s operational efficiency, to reduce costs, and to improve the end user experience. Captura de pantalla de InvGate Service Desk: Use the Workflow Editor to map out your process, including the tasks, decision points, loops, and inputs and outputs. Captura de pantalla de InvGate Service Desk: The work in progress dashboard gives an at-a-glance view on the statuses of all requests Captura de pantalla de InvGate Service Desk: Using Breaking News, technical support agents can create notifications for users that will be displayed before they file support requests. Captura de pantalla de InvGate Service Desk: Create an ad hoc approval request directly from within the ticket by selecting the approver and stating the decision you require, Service Desk will then do the rest for you. Captura de pantalla de InvGate Service Desk: InvGate Service Desk is specifically designed to integrate customer feedback within the resolution process and to provide the most candid and real insights into customer satisfaction levels. Captura de pantalla de InvGate Service Desk: Time Tracking includes Wait-Time Analysis which monitors the amount of time a ticket has been allocated to each participant, be it the agent, end-user, an approver or an external organization.

Opiniones de InvGate Service Desk

Opiniones de InvGate Service Desk

Calificación general
4.6
/
5
Excelente
49

Muy bien
18

Normal
4

Pobre
0

Malo
0

Relación calidad-precio
4.5
Funciones
4.4
Facilidad de uso
4.7
Asistencia al cliente
4.7
94% Un ha recomendado esta aplicación
Andrés camilo G.

This the best Helpdesk cloud based software

We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.

After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.


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Windy H.

Stunningly beautiful yet powerful!

We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.


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Greg D.

InvGate Service Desk Review

InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.


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Usuario verificado

Service Desk has made our support manageable

Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.


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Cristian M.

Service Desk Invgate


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Andrés camilo G.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

This the best Helpdesk cloud based software

Software usado A diario durante Más de un año
Revisado el 14/2/2019
Fuente de la reseña: Capterra

We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.

After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

Puntos a favor

Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Puntos en contra

No Mobile App available for the users Android and IOS

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Windy H.
Sector: Software informático
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Stunningly beautiful yet powerful!

Software usado A diario durante 6-12 meses
Revisado el 24/6/2020
Fuente de la reseña: SoftwareAdvice

We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.

Puntos a favor

- Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
- Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.
- Gamification is fun!

Puntos en contra

Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Greg D.
Sector: Educación primaria/secundaria
Tamaño de la empresa: 501-1000 empleados
Traducir a español
Traducir a español

InvGate Service Desk Review

Software usado A diario durante 6-12 meses
Revisado el 16/6/2017
Fuente de la reseña: SoftwareAdvice

InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Puntos a favor

Affordable
Easy to setup
Ability to use variables when creating a ticket
Ability to add observers and collaborators to a ticket
Easy to do things like reassign and escalate

Puntos en contra

No Due Date field unless you use SLAs
No ability to delete a comment or edit a comment
If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution
If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket
When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable.
Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Usuario verificado
Sector: Almacenamiento
Tamaño de la empresa: 51-200 empleados
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Traducir a español

Service Desk has made our support manageable

Software usado A diario durante Más de un año
Revisado el 23/10/2019
Fuente de la reseña: Capterra

Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

Puntos a favor

-Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)

Puntos en contra

-Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Cristian M.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 10,000+ empleados
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Traducir a español

Service Desk Invgate

Software usado A diario durante 6-12 meses
Revisado el 13/11/2019
Fuente de la reseña: Capterra

Puntos a favor

It is a visually beautiful tool. The operation is intuitive. It is easy to install and configure

Puntos en contra

it would be missing that the entry of the initial information of the users in the requirements is improved

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
9.1/10
Basado en 71 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de InvGate Service Desk

Precios de InvGate Service Desk

A partir de
N/A
Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 71 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de InvGate Service Desk

Funciones de InvGate Service Desk

API
Alertas y alzada
Auditoría
Autorizaciones basadas en roles
Control de acceso
Creación de informes y estadísticas
Datos en tiempo real
Funcionalidad de búsqueda
Gestión de flujos de trabajo
Gestión de la conformidad
Herramientas de colaboración
Importación y exportación de datos
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Supervisión
Supervisión en tiempo real
Visualización de datos
Funciones
4.4/5
Basado en 71 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre InvGate Service Desk

Preguntas frecuentes sobre InvGate Service Desk

He aquí algunas preguntas frecuentes sobre InvGate Service Desk.

P. ¿Qué tipo de planes de precios ofrece InvGate Service Desk?

InvGate Service Desk ofrece los siguientes planes de precios:

Modelo de precios: Licencia de pago único, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de InvGate Service Desk?

No tenemos información sobre las características de InvGate Service Desk

P. ¿Quiénes son los usuarios habituales de InvGate Service Desk?

Los clientes habituales de InvGate Service Desk son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Empresas medianas

P. ¿Qué idiomas admite InvGate Service Desk?

InvGate Service Desk admite los siguientes idiomas:

Español, Inglés, Portugués

P. ¿InvGate Service Desk es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con InvGate Service Desk

P. ¿Con qué otras aplicaciones se integra InvGate Service Desk?

InvGate Service Desk se integra con las siguientes aplicaciones:

FileWave, Gmail, InvGate Assets, InvGate Assets, Microsoft Outlook, Zapier

P. ¿Qué tipo de asistencia ofrece InvGate Service Desk?

InvGate Service Desk ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo