InvGate Service Desk
Software de centro de atención de TI intuitivo y moderno
4.6 /5 (71 opiniones) ¡Escribe una reseña!Información general sobre InvGate Service Desk
¿Qué es InvGate Service Desk?
InvGate proporciona una solución de cumplimiento de servicio realmente multidepartamental con solución de gestión de activos federados para una integración perfecta entre la solicitud de servicio y el activo que requiere el servicio. InvGate ofrece la interfaz de usuario más intuitiva y fácil de entender, que es fácil de configurar, un placer utilizar y extremadamente eficiente en el cumplimiento de las solicitudes de servicios de atención al cliente.
Las capacidades de InvGate incluyen el centro de atención de TI con recompensas de ludificación y motivación, gestión de problemas y del cambio, seguimiento de hardware y software, portales de base de conocimiento y de autoservicio, detección de riesgos de inventario y mucho más. Ofrecido como un servicio SaaS o una solución local, InvGate se implementa fácilmente en cuestión de minutos conforme a los requisitos únicos de tu infraestructura.
Las herramientas avanzadas de análisis de datos de InvGate proporcionan informes de gestión e información sobre los indicadores clave de rendimiento esenciales deseables para mejorar el proceso del negocio, reducir los desechos y aumentar la eficiencia.
La configuración sin necesidad de código permite reducir drásticamente los tiempos de implementación y disminuye los costes de servicio en curso para generar beneficios inmediatos y maximizar la rentabilidad de tu inversión.
Información general sobre InvGate Service Desk
Precio
Opciones de precios
Funciones de InvGate Service Desk
Medios
Opiniones de InvGate Service Desk
Opiniones de InvGate Service Desk
This the best Helpdesk cloud based software
We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.
After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.
Stunningly beautiful yet powerful!
We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.
InvGate Service Desk Review
InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.
Service Desk has made our support manageable
Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
Service Desk Invgate
Compara con las alternativas según la valoración global
Compara las alternativas
This the best Helpdesk cloud based software
Puntos a favor
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Puntos en contra
No Mobile App available for the users Android and IOS
Stunningly beautiful yet powerful!
We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.
Puntos a favor
- Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
- Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.
- Gamification is fun!
Puntos en contra
Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.
InvGate Service Desk Review
InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.
Puntos a favor
Affordable
Easy to setup
Ability to use variables when creating a ticket
Ability to add observers and collaborators to a ticket
Easy to do things like reassign and escalate
Puntos en contra
No Due Date field unless you use SLAs
No ability to delete a comment or edit a comment
If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution
If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket
When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable.
Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.
Service Desk has made our support manageable
Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
Puntos a favor
-Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)
Puntos en contra
-Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization
Service Desk Invgate
Puntos a favor
It is a visually beautiful tool. The operation is intuitive. It is easy to install and configure
Puntos en contra
it would be missing that the entry of the initial information of the users in the requirements is improved
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de InvGate Service Desk
Precios de InvGate Service Desk
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de InvGate Service Desk
Funciones de InvGate Service Desk
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre InvGate Service Desk
Preguntas frecuentes sobre InvGate Service Desk
He aquí algunas preguntas frecuentes sobre InvGate Service Desk.
P. ¿Qué tipo de planes de precios ofrece InvGate Service Desk?
InvGate Service Desk ofrece los siguientes planes de precios:
Modelo de precios: Licencia de pago único, Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de InvGate Service Desk?
No tenemos información sobre las características de InvGate Service Desk
P. ¿Quiénes son los usuarios habituales de InvGate Service Desk?
Los clientes habituales de InvGate Service Desk son:
Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Empresas medianas
P. ¿Qué idiomas admite InvGate Service Desk?
InvGate Service Desk admite los siguientes idiomas:
Español, Inglés, Portugués
P. ¿InvGate Service Desk es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con InvGate Service Desk
P. ¿Con qué otras aplicaciones se integra InvGate Service Desk?
InvGate Service Desk se integra con las siguientes aplicaciones:
FileWave, Gmail, InvGate Assets, InvGate Assets, Microsoft Outlook, Zapier
P. ¿Qué tipo de asistencia ofrece InvGate Service Desk?
InvGate Service Desk ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.
After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.