Housecall Pro

Housecall Pro

Aplicación de gestión de servicios externos

4.7/5 (2370 opiniones)

Información general sobre Housecall Pro

¿Qué es Housecall Pro?

Housecall Pro ayuda a los profesionales con todos los aspectos de su flujo de trabajo diario, como programación de trabajos, base de datos de clientes, facturación y procesamiento de pagos, distribución de técnicos y mucho más. También está totalmente integrado y ofrece acceso a la aplicación de reservas para consumidores Housecall.

Housecall Pro es una herramienta de servicio completo que permite a los profesionales de servicios dirigir todo su negocio desde su smartphone y el portal web gratuito. La aplicación se ofrece a un coste bajo y competitivo y es útil para todos los aspectos del flujo de trabajo de los profesionales de servicios, ya que tiene funciones de programación de trabajos, base de datos de clientes, facturación y procesamiento de pagos, distribución de técnicos y mucho más. También está totalmente integrado y ofrece acceso a la aplicación de reservas para consumidores Housecall.

Housecall Pro aporta a las pequeñas empresas herramientas de tecnología avanzada por un precio bajo y competitivo para que puedan competir mejor en el mercado. Es ideal para empresas de 1 a 30 empleados. Ahorra tiempo y dinero con una herramienta de remarketing de clientes que puede conseguir, en promedio, el doble de trabajos para el profesional de servicios. Con más de 30 ofertas verticales para necesidades de servicio a domicilio, Housecall Pro es una forma fácil de controlar y organizar un negocio.

Esta herramienta todo en uno permite que los profesionales ofrezcan a sus clientes lo que sus competidores no pueden. Housecall Pro hace posible que las empresas pasen del lápiz y papel al entorno digital, lo que agiliza el flujo de trabajo y las operaciones. Lo mejor de todo es que es asequible. También ayuda a las pequeñas empresas a transferir e importar fácilmente su base de datos de clientes existente.

Información general sobre Housecall Pro

Precio

A partir de
USD 39.00/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Housecall Pro

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Housecall Pro:
Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro:

Opiniones de Housecall Pro

Opiniones de Housecall Pro

Calificación general
4.7
/
5
Excelente
1897

Muy bien
388

Normal
50

Pobre
21

Malo
14

Relación calidad-precio
4.7
Funciones
4.5
Facilidad de uso
4.7
Asistencia al cliente
4.8
96% Un ha recomendado esta aplicación
Paul M.

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.


Traducir con Google
Tonya M.

An important appendage of our growing company

As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.


Traducir con Google
Esther B.

Mixed Emotions

PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.


Traducir con Google
Nathan C.

Very good quality software for extremely reasonable price.

A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.


Traducir con Google
Lisa M.

User friendly

We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!


Traducir con Google
Paul M.
Sector: Fabricación de productos eléctricos/electrónicos
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great Product!

Software usado A diario durante Más de dos años
Revisado el 1/3/2020
Fuente de la reseña: Capterra

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Puntos a favor

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Puntos en contra

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Tonya M.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

An important appendage of our growing company

Software usado A diario durante Más de dos años
Revisado el 20/4/2020
Fuente de la reseña: Capterra

As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.

Puntos a favor

The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.

Puntos en contra

As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Esther B.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

Mixed Emotions

Software usado A diario durante 1-5 meses
Revisado el 19/6/2019
Fuente de la reseña: SoftwareAdvice

PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.

Puntos a favor

We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address.

Puntos en contra

At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc.

After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone.

( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Nathan C.
Sector: Construcción
Tamaño de la empresa: Trabajador autónomo
Traducir a español

Very good quality software for extremely reasonable price.

Software usado A diario durante Más de un año
Revisado el 22/3/2020
Fuente de la reseña: Capterra

A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.

Puntos a favor

A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.

Puntos en contra

I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Lisa M.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

User friendly

Software usado A diario durante Más de un año
Revisado el 1/5/2020
Fuente de la reseña: Capterra

We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!

Puntos a favor

This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.

Puntos en contra

In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.4/10
Basado en 2370 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Housecall Pro

Precios de Housecall Pro

A partir de
USD 39.00/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.7/5
Basado en 2370 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Housecall Pro

Funciones de Housecall Pro

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.5/5
Basado en 2370 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Housecall Pro

Preguntas frecuentes sobre Housecall Pro

He aquí algunas preguntas frecuentes sobre Housecall Pro.

P. ¿Qué tipo de planes de precios ofrece Housecall Pro?

Housecall Pro ofrece los siguientes planes de precios:

A partir de: USD 39.00/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Housecall Pro?

No tenemos información sobre las características de Housecall Pro

P. ¿Quiénes son los usuarios habituales de Housecall Pro?

Los clientes habituales de Housecall Pro son:

Trabajadores autónomos, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Housecall Pro?

Housecall Pro admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Housecall Pro?

Housecall Pro cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Housecall Pro es compatible con dispositivos móviles?

Housecall Pro admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Housecall Pro?

Housecall Pro se integra con las siguientes aplicaciones:

Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks, QuickBooks Online, QuickBooks Online, SendGrid, Stripe, Twilio Communications Cloud

P. ¿Qué tipo de asistencia ofrece Housecall Pro?

Housecall Pro ofrece las siguientes opciones de asistencia:

Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo