ConnectWise Manage

Una herramienta PSA diseñada para dirigir empresas de modelos como servicio.

4.1 /5 (181 opiniones) ¡Escribe una reseña!

Información general sobre ConnectWise Manage

¿Qué es ConnectWise Manage?

ConnectWise Manage es una plataforma de gestión empresarial diseñada para dirigir empresas de soluciones tecnológicas. Conecta todo para permitir una entrega de servicios superior, conocer mejor el negocio, descubrir la facturación con visibilidad completa y gestionar el trabajo sin problemas. Las reglas de flujo de trabajo definidas en ConnectWise Manage cubren todas las áreas del negocio, desde el envío de campañas de marketing dirigidas hasta el seguimiento de la entrega de servicios a través de acuerdos de nivel de servicio, la creación de facturas y la gestión financiera. La aplicación se puede usar para gestión de tickets y help desk, gestión de proyectos, seguimiento temporal, gestión de relaciones con los clientes, gestión de aplicaciones en la nube, supervisión y facturación, distribución de técnicos, seguimiento de activos, facturación, adquisiciones, gestión de inventarios y más.

ConnectWise Manage ofrece una solución para optimizar el departamento de TI con opciones de automatización para la gestión de incidentes, gestión de disponibilidad, gestión de solicitudes, gestión de nivel de servicio, creación de informes de servicio, gestión de activos, configuración de servicio y gestión del conocimiento. Los paneles personalizables y las herramientas de creación de informes brindan una visión detallada de todos los KPI críticos. ConnectWise Manage también incluye una aplicación móvil para gestionar solicitudes de servicio y acceder a datos sobre la marcha.

Información general sobre ConnectWise Manage

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ConnectWise Manage

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Alemania, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours
Captura de pantalla de ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours Captura de pantalla de ConnectWise Manage: Create project plans from scratch or with project templates Captura de pantalla de ConnectWise Manage: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies Captura de pantalla de ConnectWise Manage: Create pre-defined project checklists, move around tasks, and hold documents Captura de pantalla de ConnectWise Manage: Customize ticket views and arrange information in a way that suits you Captura de pantalla de ConnectWise Manage: Get full visibility on every client or company interaction Captura de pantalla de ConnectWise Manage: Manage multiple service portfolios from one sreen

Opiniones de ConnectWise Manage

Opiniones de ConnectWise Manage

Calificación general
4.1
/
5
Excelente
69

Muy bien
72

Normal
30

Pobre
4

Malo
6

Relación calidad-precio
3.9
Funciones
4.1
Facilidad de uso
3.6
Asistencia al cliente
3.9
78% Un ha recomendado esta aplicación
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


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Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


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James D.

The Perfect MSP Management Software

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.


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Michael H.

ConnectWise is a horrible company and has mediocre products

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.


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Michelle D.

Good but needs work

It is fair it def needs work and live customer support over the phone.


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Michael W.
Traducir a español

Long time ConnectWise user still loves ConnectWise

Revisado el 29/6/2016
Fuente de la reseña: GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Puntos a favor

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Puntos en contra

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Usuario verificado
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir a español

Good Ticketing System for MSP and IT companies

Software usado A diario durante Más de un año
Revisado el 28/8/2019
Fuente de la reseña: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Puntos a favor

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Puntos en contra

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 7.0/10

James D.
Sector: Marketing y publicidad
Tamaño de la empresa: 2-10 empleados
Traducir a español

The Perfect MSP Management Software

Software usado A diario durante 6-12 meses
Revisado el 28/5/2020
Fuente de la reseña: SoftwareAdvice

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Puntos a favor

Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Puntos en contra

I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Michael H.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir a español

ConnectWise is a horrible company and has mediocre products

Software usado A diario durante Más de dos años
Revisado el 15/5/2020
Fuente de la reseña: Capterra

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Puntos a favor

ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

Puntos en contra

It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Michelle D.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir a español

Good but needs work

Software usado A diario durante Más de dos años
Revisado el 6/5/2020
Fuente de la reseña: Capterra

It is fair it def needs work and live customer support over the phone.

Puntos a favor

Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.

Puntos en contra

Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Recomendación de usuario
8/10
Basado en 181 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ConnectWise Manage

Precios de ConnectWise Manage

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
3.9/5
Basado en 181 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ConnectWise Manage

Funciones de ConnectWise Manage

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.1/5
Basado en 181 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre ConnectWise Manage

Preguntas frecuentes sobre ConnectWise Manage

He aquí algunas preguntas frecuentes sobre ConnectWise Manage.

P. ¿Qué tipo de planes de precios ofrece ConnectWise Manage?

ConnectWise Manage ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de ConnectWise Manage?

No tenemos información sobre las características de ConnectWise Manage

P. ¿Quiénes son los usuarios habituales de ConnectWise Manage?

Los clientes habituales de ConnectWise Manage son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite ConnectWise Manage?

ConnectWise Manage admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ConnectWise Manage?

ConnectWise Manage cuenta con los siguientes planes de precios:

Suscripción

P. ¿ConnectWise Manage es compatible con dispositivos móviles?

ConnectWise Manage admite los siguientes dispositivos:

Android, iPhone

P. ¿Con qué otras aplicaciones se integra ConnectWise Manage?

ConnectWise Manage se integra con las siguientes aplicaciones:

AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, JIRA, Kaseya VSA, LogicMonitor

P. ¿Qué tipo de asistencia ofrece ConnectWise Manage?

ConnectWise Manage ofrece las siguientes opciones de asistencia:

Base de conocimientos, Asistencia en línea, Asistencia telefónica, Preguntas frecuentes, Foro, Tutoriales en vídeo