--- description: Información actualizada sobre Track-It!. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Track-It! con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Track-It!: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/287/help-desk-ticketing/software) > [Track-It\!](/software/100579/track-it) # Track-It\! Canonical: https://www.getapp.com.mx/software/100579/track-it Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/100579/track-it?page=2) > Track-It\! es un software de servicio técnico y una aplicación de gestión de activos diseñada para ayudar a las pequeñas y medianas empresas a automatizar y optimizar las operaciones de servicio técnico y gestión de activos. Track-It\! se integra con las áreas clave del modelo de negocio para que puedas administrar múltiples operaciones de negocios y procesos de soporte de una sola vez desde el único sistema centralizado. > > Veredicto: 77 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 77 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BMC Software - **Constitución**: 1998 ## Contexto comercial - **Precio inicial**: USD 995.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, portugués - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, México, Reino Unido ## Funciones - Acceso móvil - Alerts/Escalation - Análisis - Asset Lifecycle Management - Control/Acceso remoto - Creación de informes/análisis - Creación de marca personalizable - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de correo electrónico - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de recursos informáticos - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Panel de comunicaciones - Portal de autoservicio - Priorización ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.com.mx/directory/325/it-asset-management/software) - [Software de service desk](https://www.getapp.com.mx/directory/1249/service-desk/software) - [Software de base de conocimientos](https://www.getapp.com.mx/directory/2823/knowledge-base/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.mx/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4076 reviews) 3. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3412 reviews) 4. [Milvus](https://www.getapp.com.mx/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1758 reviews) ## Opiniones ### "Just Track-It" — 3.0/5 > **Andriy** | *12 de abril de 2019* | Administración gubernamental | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Easy to use interface. Hardware and Software inventory modules. > > **Puntos en contra**: Performance with larger databases. Reporting feature. > > Track-IT has been around for a while now. We have used it for a good 10 years before switching to another product. Track-IT was good for its time, but there are better and more robust products out there now. The platform is very customizable and will fit a lot of customers who are looking for a solid helpdesk/service desk solution. In our case, as our database was growing, scalability became an issue. The system would run slow and support team needed to get engaged. Reporting feature (crystal reports) wasn't great either. ----- ### "Track-It, The Best Helpdesk software I have used" — 5.0/5 > **jacquie** | *17 de octubre de 2016* | Servicios | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use Functionality Cost Support User Advocate Web Site Innovations > > **Puntos en contra**: purchasing module > > I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It. ----- ### "TrackIT is an average product that has not changed much in 10 years" — 3.0/5 > **Paul** | *12 de febrero de 2018* | Hostelería | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature... > > **Puntos en contra**: Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere. ----- ### "Track-It\! 20xx: The next generation" — 5.0/5 > **Richard** | *8 de julio de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The rewrite of Track-It\! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch \& Deployment and allows you to easily manage your compliance. > > **Puntos en contra**: Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue. > > A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It\! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing. ----- ### "Track-IT by Numara" — 4.0/5 > **Joseph** | *25 de octubre de 2018* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The stability of the product. The customization aspect...adding fields. The options seem limitless. > > **Puntos en contra**: The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s). > > For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/100579/track-it?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/100579/track-it) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados