Zoho Desk

Zoho Desk

El primer software Helpdesk a tono con el contexto de la industria

4.5/5 (1589 opiniones)

Información general sobre Zoho Desk

¿Qué es Zoho Desk?

Con Zoho Desk, los agentes se vuelven más productivos, los gerentes se vuelven más impactantes y los clientes adquieren más poder. Es personalizable, fácil de usar y no te cuesta una fortuna. Parte del paquete de software empresarial de Zoho, con capacidad para 30 personas, Zoho Desk te brinda el poder de poner la atención al cliente en el corazón de tu empresa. ¡Salva al mundo de la mala atención al cliente! Pon la atención al cliente en el corazón de tu empresa. Zoho Desk es el primer software de mesa de ayuda del contexto que ayuda a las empresas a enfocarse en el cliente. Cerrar tickets. Felicidad abierta. Zoho Desk brinda a tu equipo las mejores herramientas para ayudar a los clientes mientras automatiza las tareas frecuentes que, de lo contrario, ocupan tu preciado tiempo. No improvise. Mejore. Con Zoho Desk, identifica las tendencias y los patrones correctos en los esfuerzos de tu equipo, realiza mejoras e inspira un mejor rendimiento. Una empresa. Un equipo. Zoho Desk ayuda a reunir a los empleados de todos los departamentos para ofrecer a los clientes una experiencia de atención al cliente verdaderamente unificada. La comodidad es clave. Cuando tus clientes deseen comunicarse, está disponible para ellos en una variedad de canales: correo electrónico, teléfono, chat en vivo, redes sociales y más. La autoayuda es la mejor ayuda. Equipa a tus clientes para que puedan encontrar respuestas a sus preguntas por sí mismos y así ayuden a sus compañeros en un verdadero espíritu de comunidad. Tu mesa de ayuda, verdaderamente tuya. Zoho Desk comprende la singularidad de tu negocio y te permite personalizarlo extensivamente e integrarlo con otras aplicaciones. Sincronizar contactos y usuarios. Agrega contactos comerciales de Google Contacts a Zoho Desk. Mantente conectado con cada contacto sincronizándolos con Google.

Información general sobre Zoho Desk

Precio

A partir de
USD 12.00/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Zoho Desk

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, China, Europa y otros 5, India, Latinoamérica, África y Oriente Medio, Reino Unido, Estados Unidos
Idiomas admitidos
Chino (simplificado), Inglés, Francés, Alemán, Japonés, Español

Capturas de pantalla

Captura de pantalla de Zoho Desk: ZIA - AI Assistance of Zoho Desk
Captura de pantalla de Zoho Desk: ZIA - AI Assistance of Zoho Desk Captura de pantalla de Zoho Desk: Reports & Dashboard Captura de pantalla de Zoho Desk: Call Center Help Desk Captura de pantalla de Zoho Desk: Embed Live Chat Widget Captura de pantalla de Zoho Desk: Unified Ticket Screen Captura de pantalla de Zoho Desk: Zoho Desk Mobile App Captura de pantalla de Zoho Desk: Blueprint Automation Captura de pantalla de Zoho Desk: Help Center Customization Captura de pantalla de Zoho Desk: Team Feed Captura de pantalla de Zoho Desk: Sentimental Analysis

Reseñas de Zoho Desk

Reseñas de Zoho Desk

Calificación general
4.5
/
5 1589 reseñas
Excelente
932

Muy bien
551

Media
90

Mediocre
11

Horrible
5

Relación calidad-precio
4.5
Funciones
4.4
Facilidad de uso
4.4
Asistencia al cliente
4.3
93% ha recomendado esta aplicación
Usuario verificado

Awesome Software


Traducir con Google
Peter F.

Great on its own, OUTSTANDING when synced with Zoho CRM


Traducir con Google
Neha T.

Excellent CRM software with clean interface


Traducir con Google
Joel B.

Basic but functional

Aside from a few odd issues (mentioned previously) Zoho Desk does its job well. I wouldn't call the software outstanding by any means, but it doesn't get in the way of my job.


Traducir con Google
Leonard J.

Easy to use, but not enough features


Traducir con Google
Usuario verificado
Traducir con Google

Awesome Software

Software usado Semanalmente durante 1-5 meses
Revisado el 22/7/2018
Fuente de la reseña: GetApp

Puntos a favor

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time .

Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far.

With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement.

This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.

Puntos en contra

Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs.

We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate spam. It would likewise be decent if the designers included programmed arranging of spam. A few associates grumbled that the interpretation into different dialects isn't great. We utilize the English form, so we don't have such issues.

There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Peter F.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir con Google

Great on its own, OUTSTANDING when synced with Zoho CRM

Software usado A diario durante Más de un año
Revisado el 23/7/2019
Fuente de la reseña: Capterra

Puntos a favor

The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing.

It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk.

Powerful automation features.

Love the customer portal + knowledge base, we use it every day.

Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

Puntos en contra

Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Neha T.
Sector: Consultoría de gestión
Tamaño de la empresa: 10,001+ empleados
Traducir con Google

Excellent CRM software with clean interface

Software usado A diario durante Más de dos años
Revisado el 19/6/2018
Fuente de la reseña: GetApp

Puntos a favor

What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

Puntos en contra

This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails.
It does not allow to place field to attach files in the advanced web form.
It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Joel B.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
Traducir con Google

Basic but functional

Software usado A diario durante Más de un año
Revisado el 14/11/2018
Fuente de la reseña: Capterra

Aside from a few odd issues (mentioned previously) Zoho Desk does its job well. I wouldn't call the software outstanding by any means, but it doesn't get in the way of my job.

Puntos a favor

Important functions are where they need to be, and not hidden beneath submenus of submenus. The site is responsive, and I haven't encountered any major bugs.

Puntos en contra

Zoho Desk acts normal when a user submits a ticket via email, but when I have to make one myself it starts acting somewhat strange. First, you need a contact assigned to the ticket. Reasonable enough, but the contact list is always empty. However, entering the user's email address will produce a prompt stating that there's already a contact with that address. Auto-filling a user's info this way is (as far as I know) the only way to properly assign a ticket to a user in Zoho Desk.

Once the ticket's created, there's no way to tell if it was made by the help desk or if it was submitted by the user. Since most of our tickets are submitted, this can result in some confusion when I have to make one myself and my co-worker assumes that the user wrote it.

Lastly, settings can be a bit confusing to navigate. I don't have to use them often, but it takes some feeling around to find what I need.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 7.0/10

Leonard J.
Sector: Contabilidad
Tamaño de la empresa: 51-200 empleados
Traducir con Google

Easy to use, but not enough features

Software usado A diario durante Más de dos años
Revisado el 3/7/2018
Fuente de la reseña: GetApp

Puntos a favor

Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You're able to see other employees looking at your tickets and you're able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well.

Puntos en contra

There are not a lot of features with Help Desk except creating tickets. Zoho has a plethora of options and apps available, but you'll have to use these services independently of the other. You aren't combining your time spent, your deducted hours spent on a project, and you can't classify something under a particular client unless you make an entire section for that client. I find it hard to manage if you have more than 20 different clients because it sums everything together. Its easy to use if you're company is smaller.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Recomendación de usuario
8.5/10
Based on 1589 user ratings
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Zoho Desk

Precios de Zoho Desk

A partir de
USD 12.00/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Based on 1589 user ratings
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Zoho Desk

Funciones de Zoho Desk

API
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Historial de contactos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Priorización
Supervisión
Supervisión en tiempo real
Funciones
4.4/5
Based on 1589 user ratings
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Zoho Desk

Preguntas frecuentes sobre Zoho Desk

He aquí algunas preguntas frecuentes sobre Zoho Desk.

P. ¿Qué tipo de planes de precios ofrece Zoho Desk?

Zoho Desk ofrece los siguientes planes de precios:

A partir de: USD 12.00/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Zoho Desk?

No tenemos información sobre las características de Zoho Desk

P. ¿Quiénes son los usuarios habituales de Zoho Desk?

Los clientes habituales de Zoho Desk son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Zoho Desk?

Zoho Desk admite los siguientes idiomas:

Chino (simplificado), Inglés, Francés, Alemán, Japonés, Español

P. ¿Qué tipo de planes de precios ofrece Zoho Desk?

Zoho Desk cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Zoho Desk es compatible con dispositivos móviles?

Zoho Desk admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Zoho Desk?

Zoho Desk se integra con las siguientes aplicaciones:

Customer Thermometer, Workato, Zoho Analytics, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Flow, Zoho Forms, Zoho Projects, Zoho SalesIQ

P. ¿Qué tipo de asistencia ofrece Zoho Desk?

Zoho Desk ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo