Zoho Desk

Zoho Desk

El primer software Helpdesk a tono con el contexto de la industria

4.5/5 (1556 reviews)

Zoho Desk Overview

Con Zoho Desk, los agentes se vuelven más productivos, los gerentes se vuelven más impactantes y los clientes adquieren más poder. Es personalizable, fácil de usar y no te cuesta una fortuna. Parte del paquete de software empresarial de Zoho, con capacidad para 30 personas, Zoho Desk te brinda el poder de poner la atención al cliente en el corazón de tu empresa.

¡Salva al mundo de la mala atención al cliente!


Pon la atención al cliente en el corazón de tu empresa.
Zoho Desk es el primer software de mesa de ayuda del contexto que ayuda a las empresas a enfocarse en el cliente.

Cerrar tickets. Felicidad abierta.
Zoho Desk brinda a tu equipo las mejores herramientas para ayudar a los clientes mientras automatiza las tareas frecuentes que, de lo contrario, ocupan tu preciado tiempo.

No improvise. Mejore.
Con Zoho Desk, identifica las tendencias y los patrones correctos en los esfuerzos de tu equipo, realiza mejoras e inspira un mejor rendimiento.

Una empresa. Un equipo.
Zoho Desk ayuda a reunir a los empleados de todos los departamentos para ofrecer a los clientes una experiencia de atención al cliente verdaderamente unificada.

La comodidad es clave.
Cuando tus clientes deseen comunicarse, está disponible para ellos en una variedad de canales: correo electrónico, teléfono, chat en vivo, redes sociales y más.

La autoayuda es la mejor ayuda.
Equipa a tus clientes para que puedan encontrar respuestas a sus preguntas por sí mismos y así ayuden a sus compañeros en un verdadero espíritu de comunidad.

Tu mesa de ayuda, verdaderamente tuya.
Zoho Desk comprende la singularidad de tu negocio y te permite personalizarlo extensivamente e integrarlo con otras aplicaciones.

Sincronizar contactos y usuarios.
Agrega contactos comerciales de Google Contacts a Zoho Desk. Mantente conectado con cada contacto sincronizándolos con Google.

Pricing

Starting from
USD 12.00/month
Pricing options
Free Trial
Gratis
Suscripción
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canadá, China, Europa and 5 others, India, Latinoamérica, África y Oriente Medio, Reino Unido, Estados Unidos

Supported Languages

Chino (simplificado), Inglés, Francés, Alemán, Japonés, Español

Zoho Desk Reviews

Overall rating
4.5/5
93% positive reviews
915
Excellent
535
Very good
90
Average
11
Poor
5
Terrible
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Awesome Software

Used Weekly for 1-5 months
Reviewed on 22/7/2018
Review Source

Pros

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time .

Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far.

With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement.

This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.

Cons

Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs.

We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate spam. It would likewise be decent if the designers included programmed arranging of spam. A few associates grumbled that the interpretation into different dialects isn't great. We utilize the English form, so we don't have such issues.

There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Neha T.
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Excellent CRM software with clean interface

Used Daily for 2+ years
Reviewed on 19/6/2018
Review Source

Pros

What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

Cons

This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails.
It does not allow to place field to attach files in the advanced web form.
It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Joel B.
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Basic but functional

Used Daily for 1+ year
Reviewed on 14/11/2018
Review Source: Capterra

Aside from a few odd issues (mentioned previously) Zoho Desk does its job well. I wouldn't call the software outstanding by any means, but it doesn't get in the way of my job.

Pros

Important functions are where they need to be, and not hidden beneath submenus of submenus. The site is responsive, and I haven't encountered any major bugs.

Cons

Zoho Desk acts normal when a user submits a ticket via email, but when I have to make one myself it starts acting somewhat strange. First, you need a contact assigned to the ticket. Reasonable enough, but the contact list is always empty. However, entering the user's email address will produce a prompt stating that there's already a contact with that address. Auto-filling a user's info this way is (as far as I know) the only way to properly assign a ticket to a user in Zoho Desk.

Once the ticket's created, there's no way to tell if it was made by the help desk or if it was submitted by the user. Since most of our tickets are submitted, this can result in some confusion when I have to make one myself and my co-worker assumes that the user wrote it.

Lastly, settings can be a bit confusing to navigate. I don't have to use them often, but it takes some feeling around to find what I need.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Leonard J.
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Easy to use, but not enough features

Used Daily for 2+ years
Reviewed on 3/7/2018
Review Source

Pros

Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You're able to see other employees looking at your tickets and you're able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well.

Cons

There are not a lot of features with Help Desk except creating tickets. Zoho has a plethora of options and apps available, but you'll have to use these services independently of the other. You aren't combining your time spent, your deducted hours spent on a project, and you can't classify something under a particular client unless you make an entire section for that client. I find it hard to manage if you have more than 20 different clients because it sums everything together. Its easy to use if you're company is smaller.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Jorn K.
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As for the overall Zoho suite it easily integrates with multiple other extensions that are essential

Used Daily for 2+ years
Reviewed on 27/2/2018
Review Source: Capterra

Makes customer management extremely easy once you get going.

Pros

Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs.

Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform.

Training is well laid out and there are plenty of online resources to reference to get going.

Cons

There isn't that many... it takes a little getting used to, but once understood it is fairly straight forward.

Ticket handling could be a little better, but the question is how to get customers to open new tickets rather than replying to old tickets, and it is not really a software issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.5/10
Based on 1556 reviews
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Zoho Desk Pricing

Starting from
USD 12.00/month
Pricing options
Free Trial
Gratis
Suscripción
Value for money
Value for Money
4.5/5
Based on 1556 reviews
Compare value for money rating with alternatives

Zoho Desk Features

  • API
  • Base de conocimientos
  • Chat
  • Comunicación multicanal
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Encuestas y comentarios
  • Gestión de tickets
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Integración de terceros
  • Mensajería instantánea
  • Notificaciones automáticas
  • Panel de actividades
  • Priorización
  • Supervisión
  • Supervisión en tiempo real

  • Gestión de flujos de trabajo
  • Historial de contactos

Zoho Desk FAQs

Below are some frequently asked questions for Zoho Desk.

Q. What type of pricing plans does Zoho Desk offer?

Zoho Desk offers the following pricing plans:

Starting from: USD 12.00/month

Pricing model: Gratis, Suscripción

Free Trial: Disponible

Q. What are the main features of Zoho Desk?

We do not have any information about Zoho Desk features

Q. Who are the typical users of Zoho Desk?

Zoho Desk has the following typical customers:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas

Q. What languages does Zoho Desk support?

Zoho Desk supports the following languages:

Chino (simplificado), Inglés, Francés, Alemán, Japonés, Español

Q. What type of pricing plans does Zoho Desk offer?

Zoho Desk has the following pricing plans:

Gratis, Suscripción

Q. Does Zoho Desk support mobile devices?

Zoho Desk supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho Desk integrate with?

Zoho Desk integrates with the following applications:

Customer Thermometer, Workato, Zoho Analytics, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Flow, Zoho Forms, Zoho Projects, Zoho SalesIQ

Q. What level of support does Zoho Desk offer?

Zoho Desk offers the following support options:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo