--- description: Información actualizada sobre Zoho Desk. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Zoho Desk con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.com.mx/software/10036/zoho-desk Página: 1 de 90\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10036/zoho-desk?page=2) > Zoho Desk es una plataforma de help desk basada en la nube y diseñada para ayudar a empresas de todos los tamaños a gestionar su atención al cliente. Sus principales funciones incluyen tickets de asistencia al cliente, portal de asistencia, gestión de contratos y creación de informes. > > Veredicto: 2212 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 2212 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: EUR 20.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, danés, español, francés, hindi, indonesio, inglés, italiano, japonés, neerlandés, portugués de Brasil, rumano, ruso, sueco, tailandés, turco, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Brasil, Bélgica, Canadá, Chile, China, Colombia, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Francia, India, Indonesia, Italia, Malasia, México y 11 más ## Funciones - @menciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Análisis de sentimientos - Análisis de texto - Análisis predictivo - Aplicación móvil - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Autoresponders - Autorizaciones basadas en roles ## Integraciones (en total: 80) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify … y 65 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de soporte al cliente](https://www.getapp.com.mx/directory/562/customer-support/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Software de compromiso del cliente](https://www.getapp.com.mx/directory/650/customer-engagement/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3423 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Freshservice](https://www.getapp.com.mx/software/91351/freshservice) — 4.5/5 (710 reviews) 5. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1723 reviews) ## Opiniones ### "Efficient collaboration software." — 4.0/5 > **Kaylie** | *3 de enero de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It is a necessary tool to facilitate excellent synchronization and communication between employees. It has a well-designed interface that is pleasing to the eye. It allows you to keep track of the problems that arise in each department of the company and respond more effectively. > > **Puntos en contra**: It is an efficient product and so far we have not had any major problems. > > Our clinics have grown a lot and we have significantly increased the number of employees and professionals working with us, for this and other reasons of administrative streamlining we decided to implement Zoho Desk, which with its features allowed us to facilitate collaboration between employees. We created a ticketing system that allowed us to prioritize employee requests and reduce response time. We created an employee portal where they can find frequently asked questions and report problems. ----- ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 de marzo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Puntos en contra**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 de abril de 2025* | Automoción | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Puntos en contra**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14 de febrero de 2025* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Puntos en contra**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- ### "What I Know about Zoho Desk" — 4.0/5 > **John** | *20 de enero de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zoho Desk makes it super easy to deliver customer experiences via real-time live chat and audio calls. > > **Puntos en contra**: Zoho Desk is cloud-based and it is only premium, thus it has no free version. ----- Página: 1 de 90\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/10036/zoho-desk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/10036/zoho-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados