--- description: Información actualizada sobre Zoho Assist. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Zoho Assist con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Programas de asistencia remota](/directory/563/remote-support/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.com.mx/software/9913/zoho-assist Página: 1 de 56\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) > Ayuda rápidamente a clientes remotos a través de sesiones de soporte remoto asistidas basadas en web y gestiona equipos remotos sin esfuerzo a través del acceso remoto desatendido. > > Veredicto: 1374 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1374 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: EUR 480.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Detalles de precios**: Prueba gratuita de 15 días, soporte remoto y planes de acceso desatendido en diferentes niveles - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, chino, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - API - Acceso desatendido - Acceso móvil - Acceso remoto y monitoreo - Alertas y notificaciones - Anotaciones - Archivos de audio y vídeo bidireccionales - Audio/vídeo HD - Autenticación - Captura de pantalla - Chat de vídeo - Chat en tiempo real - Chat en vivo - Chat y mensajería - Comunicación multicanal - Conferencias - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes y estadísticas ## Integraciones (en total: 17) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) - [Soluciones para proveedores de servicios (MSP)](https://www.getapp.com.mx/directory/645/managed-service-providers-msp/software) - [Herramientas para trabajar en remoto](https://www.getapp.com.mx/directory/1699/remote-work/software) - [Software de escritorio remoto](https://www.getapp.com.mx/directory/1731/remote-desktop/software) ## Alternativas 1. [TeamViewer ONE](https://www.getapp.com.mx/software/90948/teamviewer) — 4.6/5 (11620 reviews) 2. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24046 reviews) 3. [AnyDesk](https://www.getapp.com.mx/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Supremo Remote Desktop](https://www.getapp.com.mx/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [Iperius Remote](https://www.getapp.com.mx/software/2039655/iperius-remote) — 4.3/5 (227 reviews) ## Opiniones ### "Zoho Assist - no one else can beat it\!" — 5.0/5 > **Maxwell** | *18 de julio de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Lightning fast computer access - Unattended Access - Technical Support Remote - Troubleshooting and Remote Assistance - Streamlined Rollout - Advanced User Controls - Similar to Bomgar - Advanced Access to Wake Up, Power On, etc.... > > **Puntos en contra**: No cons at all\! Even the price is affordable and over the last 2 years I have had no access issues or delays in connecting. > > I have been thoroughly impressed by Zoho Assist’s seamless remote-access capabilities. From the moment I initiated my first session, I experienced lightning-fast connections and an intuitive interface that made navigating between multiple computers effortless. Whether providing IT support to colleagues across different locations or accessing critical files on a distant workstation, Zoho Assist delivered unparalleled responsiveness and stability. Its streamlined setup process meant less time troubleshooting and more time resolving issues—boosting both my productivity and overall client satisfaction. Beyond its speed, Zoho Assist offers a suite of advanced features that elevate remote collaboration to a new standard of professionalism. Secure file transfers, unattended access, and comprehensive session reporting ensure that every support interaction is not only efficient but also fully auditable. The platform’s robust encryption protocols and customizable security settings give me absolute confidence when handling sensitive data or conducting high-stakes troubleshooting. In all my years of using remote-support tools, Zoho Assist stands out for its combination of performance, reliability, and feature richness—making it an indispensable asset for any organization seeking top-tier remote access solutions. ----- ### "TOP Unattended Access software" — 5.0/5 > **Mario** | *11 de marzo de 2026* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Performance \& Usability The Ease of Use is one of its strongest suits; the interface is intuitive, allowing for a near-zero learning curve. This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes. Remote Capabilities \& Reliability The Remote Access feature is incredibly stable. While many platforms struggle with Connection Issues, I’ve found this one to be remarkably resilient even on lower bandwidth. When minor Bugs and Issues do arise—as they do with any complex software—they are usually patched quickly and don't interfere with the core experience. Support \& Investment The Customer Support team deserves a special mention. They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is unbeatable. It is a smart investment for anyone looking to streamline their operations. > > **Puntos en contra**: Sometimes renaming devices and creating groups can be a bit cumbersome, as can creating groups, since you have to go to separate and different sections. > > I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances power with simplicity, this is it. ----- ### "Zoho review" — 3.0/5 > **Patricia** | *25 de enero de 2025* | Contabilidad | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: That I could work on a return and when I get to office its ready to print or whatever needs done > > **Puntos en contra**: I have to leave my computer on at office > > Fair to Good I like that i actually login to the program I am using ----- ### "Reliable Remote Support" — 4.0/5 > **Usuario verificado** | *9 de diciembre de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours. > > **Puntos en contra**: Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh. > > Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow. ----- ### "Great for work" — 5.0/5 > **Srdjan** | *11 de febrero de 2026* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like this software because it is easy to use. It has feature that it works after restart. I like that it support Windows, MacOS and Linux. > > **Puntos en contra**: It has some bug after elevate to admin mode with resolution in Windows. That would be a think which I would like to be improved. > > It is good software, overall I like it. I see that you constantly have improvements and that I like. ----- Página: 1 de 56\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/9913/zoho-assist) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados