Firefish

4.6 (290)
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Software de reclutamiento creado por y para reclutadores

Calificación general

4.6 /5
(290)
Relación calidad-precio
4.6/5
Funciones
4.3/5
Facilidad de uso
4.6/5
Asistencia al cliente
4.7/5

93%
Un ha recomendado esta aplicación
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Reseñas de 290

Amelie
Amelie
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Easy and Convenient

Revisado el 16/11/2022

Overall, I've thoroughly enjoyed using Firefish and will continue to use it in the same way.

Overall, I've thoroughly enjoyed using Firefish and will continue to use it in the same way.

Puntos a favor

I use the Advert posting, applicant processing, and CV database. I absolutely love all these features as they're incredibly easy to use and very convenient. My favourite feature is the option for mandatory pre-screening questions as this saves me a lot of time when going through the job applications.

Puntos en contra

Honestly, not many cons come to mind as there are parts of Firefish I don't use but perhaps the organisation of the Candidate profiles. The CV is buried on the last tab in documents but is the most important thing on someone's profile.

Respuesta de Firefish Software

Hi Amelie,

Thank you very much for your review. We appreciate that you enjoy using Firefish, finding it easy and convenient.

Many thanks,
Amy

Katrina
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Swimming without armbands!

Revisado el 13/12/2022

Fantastic - team is very supportive and reactive to anything you need

Fantastic - team is very supportive and reactive to anything you need

Puntos a favor

CRM, keeping all notes, history, calls, email in one place, and the boolean searches - to be able to use as a job board

Puntos en contra

Sales forecasting for temps, great for perms but not so user friendly for temps

Alternativas consideradas

Bullhorn ATS & CRM

Razones para cambiar a Firefish

We loved the over all user friendliness of the CRM, the data capture, CV searching, formatting, reports, and workflows, as well as hosting our website.

Respuesta de Firefish Software

Hi Katrina,

Thank you for your review!

Many thanks,
Amy

Chelsie
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Recruitment Consultant Review

Revisado el 26/1/2023

I am still getting used to the software and so far I am happy with the software.

I am still getting used to the software and so far I am happy with the software.

Puntos a favor

I haven't been too involved with the integration into our business, however, when it comes down to my use of uploading candidates to build a database and search for candidates it is very easy to use.

Puntos en contra

Not being able to add more than one position when creating a candidate profile

Respuesta de Firefish Software

Hi Chelsie,

Thank you for your review.

Amy

Mary
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A Must For Recruiters!!

Revisado el 13/12/2022

Helps generate more business/sales

Helps generate more business/sales

Puntos a favor

Great onboarding -Easy to use recruitment software - helps generate more business -good system for managing candidates and recruitment process

Puntos en contra

Can be a bit slow sometimes but overall very useful recruitment tool

Respuesta de Firefish Software

Hi Mary,

Thanks for your review!

We're so happy that Firefish has helped you generate more business/sales.

Many thanks,
Amy

Daniel
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Forward thinking CRM

Revisado el 21/6/2019

As the title goes they are a forward thinking crm. They are always looking to make the platform...

As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better.
Their customer service is fantastic will short lead times and always actively trying to find a solution.

Puntos a favor

They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call.
The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.

Puntos en contra

The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.

Alternativas consideradas

Bullhorn ATS & CRM y JobAdder

Razones para cambiar a Firefish

From day one, Firefish wanted to be our partner and grow together. No other supplier showed this to us. Also, they started from the candidate journey and engagement which is something we really value.
Steve
Calificación general
  • Sector: Almacenamiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Service and product

Revisado el 1/3/2022

Great - They cannot do enough to help. I recommend them all the time

Great - They cannot do enough to help. I recommend them all the time

Puntos a favor

Software is always being improved and updated. Very easy to use. Good value for money.

Puntos en contra

Formatted CVs need to be more user-friendly. It's a little glitchy.

Alternativas consideradas

Bullhorn ATS & CRM y Salesforce Sales Cloud

Razones para elegir Firefish

Looking for better product

Razones para cambiar a Firefish

Better overall product. Affiliation with TEAM

Respuesta de Firefish Software

Hi Steve,

Thank you for your lovely review. We're happy to hear that you're loving using Firefish.

Many thanks,
Amy

Ellena
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Fantastic Support Team!

Revisado el 30/7/2019

My overall experience with Firefish is positive. The software is easy to use and they are continuall...

My overall experience with Firefish is positive. The software is easy to use and they are continually updating and evolving the product. The fishtank is an innovative idea, and really reflects the ethos of Firefish as a whole - they care about their customer. Their support team is second to none and always make time to help when required (which can sometimes be a few times a day!).

Puntos a favor

Firefish has allowed the whole company (front and back office) to get involved with all aspects of the Recruitment Process. The system is easy to use and has brilliant functionality. One thing that particularly stands out to me about Firefish is the people behind it. I have been in contact with lots of the team and always receive a prompt, friendly and helpful response. They go above and beyond to ensure your query is solved and often follow up with improvements or further solutions. Thank you!

Puntos en contra

The Marketing side can sometimes be slightly limiting but they are always making improvements and often have a walk around for something we'd like to do.

Paul
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

First year review

Revisado el 9/9/2021

Happy with the purchase so far - but there are improvements that should be made to make it slicker.

Happy with the purchase so far - but there are improvements that should be made to make it slicker.

Puntos a favor

Fairly easy to use and to navigate around. It is very effective without being over complicated.

Puntos en contra

You cannot block delete candidates/profiles. Doing it individually is extremely time consuming and laborious
The templates in place are pretty standard and do not look very professional

Simon
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Firefish - You are everything we wanted and much more

Revisado el 25/6/2019

A CRM that works with and for us, what is there not to like.

Since day one the staff have been...

A CRM that works with and for us, what is there not to like.

Since day one the staff have been friendly and helpful and not question is a burden.

Puntos a favor

The simple and honest answer is everything.

When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"!

In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance.

I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites.

Definitely above all else the ease of use has to be the biggest thumbs up!

If you are reading this and not using Firefish then you are definitely missing out!

Puntos en contra

So far nothing that I don't like about it, far superior to other systems that I've used in the past

Sam
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Review

Revisado el 2/3/2022

used as a CRM and data storage plus marketing platform so the software essential for us

used as a CRM and data storage plus marketing platform so the software essential for us

Puntos a favor

Easy to use, scalability and bulk data usage

Puntos en contra

the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?

Alternativas consideradas

Bullhorn ATS & CRM

Razones para cambiar a Firefish

customer service, price and better functions for us

Respuesta de Firefish Software

Hi Sam,

Thanks for your kind words! We appreciate it and we'll also feed your suggestion on search numbers back to the product team :).

Keep swimming!

Annejulie
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So glad we made the switch to FireFish!

Revisado el 18/9/2021

From initial engagement to onboarding and follow up the whole process was slick, informative and...

From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

Puntos a favor

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Puntos en contra

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Respuesta de Firefish Software

Hi Annejulie,

Thank you for your lovely review!

We hope you continue to have a great experience with Firefish.

Many thanks,
Amy

Rhianna
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great system for recruiters

Revisado el 16/11/2022

I find firefish one of the easier systems I have used during my career as a recruiter. It is...

I find firefish one of the easier systems I have used during my career as a recruiter. It is straightforward and has many hidden uses which can be utilised in a variety of different ways depending on your need. I 100% recommend.

Puntos a favor

Firefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.

Puntos en contra

Firefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.

Respuesta de Firefish Software

Hi Rhianna,

Thank you for your lovely review. It's great to know you enjoy using Firefish and find it one of the easier systems to use.

Many thanks,
Amy

Gemma
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Would highly recommend

Revisado el 16/11/2022

Excellent experience and have recently worked closely with the FF team to create detailed roadmaps...

Excellent experience and have recently worked closely with the FF team to create detailed roadmaps for every aspect of the system.We are now using the system to support revenue reporting which has supported internal streamlining of processes.Wendy and the team at FF are brilliant and always on hand to support when required.

Puntos a favor

There are a number of excellent features in firefish. - The search functions and talent pools are great - Application tracking- The dashboard is great for easy access to almost everything - System is easy to use and also easy to make changes if required

Puntos en contra

If talent pools could be shared this would be a great feature. Especially when working in teams where candidates often cross over. The report function can be a little confusing but the team at FF are always on hand to help.

Respuesta de Firefish Software

Hi Gemma,

Thank you for your review. we're so glad you've had an excellent experience with Firefish.

Many thanks,
Amy

sally
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

An excellent CRM that enables you to manage multiple clients and candidates

Revisado el 16/11/2022

Firefish has enabled us to manage large numbers of candidates and clients and be more productive....

Firefish has enabled us to manage large numbers of candidates and clients and be more productive. The have excellent support, a great company to work with.

Puntos a favor

It is user friendly, intuitive and logical. It is constantly evolving and improving.

Puntos en contra

A few minor tweaks such as the email box much larger so you can see all of an email template you are editing.

Respuesta de Firefish Software

Hi Sally,

Thank you so much for your review! We're over the moon that you're loving Firefish.

Thank you for your suggestion on the email box. Just remember if you have any suggestions you can raise them on the user community or get in contact with support.

Many thanks,
Amy

Lesley
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Swimming with confidence

Revisado el 16/11/2022

My overall experience with FireFish is good, although I'm not technical so can have the odd...

My overall experience with FireFish is good, although I'm not technical so can have the odd challenge. Support is good and helps when required.

Puntos a favor

The software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.

Puntos en contra

As I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.

Respuesta de Firefish Software

Hi Lesley,

Thank you very much for your review. We are very happy that you have had a great experience with Firefish and that you have had positive experiences with our customer support.

Many thanks,
Amy

James
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Best one I've used, but still has issues

Revisado el 16/11/2022

Overall, it works but with a few areas where improvement is needed. Our business is very candidate...

Overall, it works but with a few areas where improvement is needed. Our business is very candidate focussed, and FF is built more for a client-driven market, so some things we =really don't use and some things we need but others may not

Puntos a favor

It's relatively quick and easy to use. Able to access from anywhere.

Puntos en contra

Lack of integrations with LinkedIn and WhatsApp. email function is clunky. Have to create duplicate contacts for multi-office clients

Respuesta de Firefish Software

Hi James,

Thank you for your review. We will pass your comments back to our customer team.

Many thanks,
Amy

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Been using Firefish my entire career!

Revisado el 16/11/2022

I've only ever used Firefish in my four years in recruitment and it's always been easy to wrap my...

I've only ever used Firefish in my four years in recruitment and it's always been easy to wrap my head around and now I feel years on I use it to it's full capacity. The training offered by the team is great and shows off new features as and when they are released which keeps everyone up to date!

Puntos a favor

Firefish is super easy to use and the team are always on standby with quick resolution should any issues occur.

Puntos en contra

There are a few bugs that if they were fixed would make life particularly easier - being able to view a CV whilst making a call through the system. I hate having lots of tabs open!

Respuesta de Firefish Software

Hi there,

Thank you for your review! Very happy to know you still love Firefish after all these years.

Many thanks,
Amy

Usuario verificado
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Firefish Database

Revisado el 16/11/2022

Its a good CRM with some great functionality. A few improvements could easily make it the best on...

Its a good CRM with some great functionality. A few improvements could easily make it the best on the market.

Puntos a favor

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Puntos en contra

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.

Respuesta de Firefish Software

Hi there,

Thank you for review and thank you for your feedback! I will pass this along to our customer team.

Many thanks,
Amy

Nathan
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Firefish Review

Revisado el 16/11/2022

Very good plus plenty of improvements are needed

Very good plus plenty of improvements are needed

Puntos a favor

The integration seemed to be better compared to other CRMs. The pricing was much more competitive also. I like the cloud hosting aspect compared top more traditional on-prem CRM's. The process is streamlined compared to other CRMs.

Puntos en contra

Features missing: *Not being able to keep track of candidates via specific tag files*Not being able to change client tag file names *Not being able to add clients quickly into tag files

Respuesta de Firefish Software

Hi Nathan,

Thank for your review. Glad to know you're enjoying your Firefish experience.

Many thanks,
Amy

Lucy
Lucy
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Excellent customer service, brilliant, user-friendly software

Revisado el 24/10/2017

Puntos a favor

It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.

Puntos en contra

A recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.

Respuesta de Firefish Software

Thanks for the great feedback Lucy, we're glad you're enjoying the system and finding it better than the rest! I'll pass your feedback onto the team.

Lucy
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Helps me to easily manage the full recruitment lifecycle...

Revisado el 16/11/2022

FF has been a very useful tool that has streamlined our recruitment process. It has helped us to...

FF has been a very useful tool that has streamlined our recruitment process. It has helped us to manage, store and track useful data and communicate more efficiently with both candidates and clients alike.

Puntos a favor

FF helps me to easily manage the full recruitment lifecycle. I can write and share adverts to various job-site platforms and store applications in organised individual folders. I can easily edit information and write and send targeted marketing emails to candidates stored on the database. I can also use FF to track my personal KPI's e.g. CV sends and client interactions.

Puntos en contra

When using FF, it can sometimes be difficult to keep several FF tabs open at once without slowing down the website. Sometimes, I have to upload an updated CV to the database several times in a row for it to effectively overwrite a candidate's old CV.

Respuesta de Firefish Software

Hi Lucy,

Thanks for your review. It's great to know that Firefish helps you to easily manage your full recruitment lifecycle.

Many thanks,
Amy

Katie
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Super user friendly and intuitive platform for recruiters

Revisado el 26/7/2021

I have nothing but positive things to say about Firefish. The software is great, but anytime we...

I have nothing but positive things to say about Firefish. The software is great, but anytime we have had an issue pf query the helpdesk team are super reactive and there to help, so the customer service is absolutely excellent too. I've used a lot of recruitment CRM systems in my time and hands down this is the best I've used.

Puntos a favor

I really like how easy this software is to use. From day one it's super intuitive and easy to work out without any unecessary, complicated features.

Puntos en contra

There's a few things that were a bit clunky (e.g. having to click through pages on CVs - very minor), but the brilliant thing is the opportunity to put ideas to the community to rectify issues. So nothing I can think of to write here!

Kate
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

FireFish Review

Revisado el 13/12/2022

overall, a great software with everything we need

overall, a great software with everything we need

Puntos a favor

I love that the Adverts are automatically linked to job boards.Keeps all employees up to dateGreat for tracking KPI's Candidates and Contacts

Puntos en contra

Not always easy to track leads and be reminded to make long scheduled calls

Respuesta de Firefish Software

Hi Kate,

Thank you for your review!

Many thanks,
Amy

Jon
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Firefish CRM review Oct 2020

Revisado el 2/11/2020

Puntos a favor

It looks good, good layout, easy to use and it covers a lot of functionality. The support team especially [SENSITIVE CONTENT HIDDEN] are great. The regular webcasts have been encouraging especially during covid/lockdown. The team are constantly striving to improve and this is a CRM which is striving to keep up to date with the changes in recruitment.

Puntos en contra

No CRM is ever going to please all the users as we all require different things. That said, the marketing tools are limited and the social media interaction i.e whats app is lacking and the templates could be laid out easier.

Claire
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

What a great system!

Revisado el 27/6/2019

Firefish has made our working day so much more productive and I certainly don't know how we would...

Firefish has made our working day so much more productive and I certainly don't know how we would have coped with GDPR without it.

Puntos a favor

We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.

Puntos en contra

What is there not to like? If I was being super picky I think the only thing I would like more of is the chance to customise attachments on jobs e.g. if a client has their own privacy policy which needs to go out to candidates on submission but really I am just looking for problems. It is great.