Opiniones de MemberClicks

We have been very happy with the Weblink product. It's easy to use and they continue to make investments to keep the technology up to date. One of the things that I appreciate most is their customer support. Recently, we've been making technology upgrades in our organization and on Friday- the last day of the month I could do a bank deposit- Weblink was having trouble talking with Quickbooks because we moved some of our directories.

I don't have anything bad to say about the product other than the issue I had was a problem connecting Weblink to Quickbooks- which has rarely been an issue. The problem started on my end with moving some directories during a technology upgrade.

I like that it can integrate with the website.

I don't like the inflexibility of created pages on the website. I don't like the lack of response time on requests, or call in (this week I sat on "hold" for almost 15 minutes). I don't like the cost of in-person training sessions. Not as happy with this product as I had hoped. I actually prefer the Weblink version over Atlast. I like the easier layout options for the website, but I prefer the options that the Weblink website offered. It was more tailored to our likes.

MemberClicks has all the features and functionality you need to manage and grow your membership and is especially suited for chambers of commerce. Because the software is so multi-faceted, there is a bit of a learning curve getting up to speed, but MemberClicks provides excellent online training videos, support and even regional, live training sessions which I highly recommend.

MemberClicks provides a Weebly-based website that works with the database. This is a great option for companies with staff that don't have any website/technical training, but can be limiting for those that have that knowledge and training. Fortunately, we were able to redesign our website using Umbraco CMS, working with a local web development company. MemberClicks staff worked with our local company to flow the database-driven elements into the new design. Now, we have the best of both worlds.

Logical and simple WYSIWYG editor
Great customer support
Important widgets - adds functionality and a "slick" appearance
Easy database upload and edit features
Nice sorting tools for the database
Simple invoicing system
Committee Management Features
Blog and social stream features
Great API interface with other programs - you're not locked into one system, but rather can expand your functionality across many programs

No endemic LMS
No non-exported/imported batch updates for some fields
Hard for a "parent" profile to add a "child" profile

MemberClicks offers great solutions and is easily customizable.

The social aspects of the program (i.e. discussion boards) could be improved.

It was the easiest training for internal staff to learn how the program works. Everyone at our scientific society loves the functionality and ease of use, and we plan to expand its use for member, meetings and other prospects in the months ahead. We were using Euclid ClearVantage for the last ten years and that program wasn't functional for us any longer. The migration was smooth and effective. Our only regret when we moved to MemberClicks was 'why didn't we do this earlier?'

The only drawback to MemberClicks is when you're looking for very (and I mean very) specific customization. Their solution is a one size fits (almost) everyone solution. However, the speed with which produce upgrades to support requests for new features is amazing - almost as if they are reading our minds!

This software is specifically made for chambers of commerce. They seem to know every problem that a chamber encounters and they have a report or a solution to solve them all. The on boarding was very good and the system is easy to learn for our new employees.

I'm trying to think of a con and the only thing that comes to mind is the loss of the app. I would really like to see an app that we could use for off-site attendee check-ins.

I've been using this software for a bit over two years now, and I've always been pretty happy with it. We started using it as Weblink, and now we are still using it as MemberClicks. One of the things I love about this software is the updates. There are updates all of the time! And they take suggestions for updates and then implement them. So, I love that I can suggest a way that the database would work better for me, and then look forward to an update to possibly see the change I suggested implemented.

As mentioned above, when I first started using this software it was Weblink. The Weblink customer service team was one of the best customer service teams I have ever worked with. I actually loved reaching out to them, and working with them through whatever issue I was having. Since the MemberClicks change, the customer service is definitely an area that has gone downhill. There are long waits in a queue before you ever talk to someone, then when you finally do get to speak with someone, it seems as though their first response is always to assume that I am doing something wrong. They will often point me in the direction of common sense fixes, and act like I hadn't thought of those already. As an administrator of this database in my company, I pride myself with knowing how to use it, and also knowing where to find answers when I need them. When I have a problem, I always go to the help page and search articles before I ever contact customer service to ask for help. If I'm asking for help, it is because I have already exhausted my resources and there really is an issue with the software. It would be nice to be given the benefit of the doubt, rather than talked to in a manner that implies I do not know how to use the software. The customer service is definitely an issue that is talked about constantly in my workplace. We really miss the Weblink customer service.

We have been using MemberClicks for over 3 years and this is by far the best AMS program we've seen. I am blown away by the communication and dedication they have with their customers. They are constantly improving and adapting to suggestions their customers ask for.

The membership experience on the front end of their website could be streamlined for an easier experience.

We've been using WebLink for about 6 years, and, since it was originally designed with chambers of commerce in mind, it provides a comprehensive set of tools for managing our membership and events. More features and improvements have come with the merger with MemberClicks, both in functionality and technical support. Technical support response time has increased significantly. I'm a techie so I like the fact that I can get deep into the program and it hasn't been dumbed down with a pretty but limited user interface.

That being said, there are situations where it isn't very user friendly, such as the mass communication tool. One shouldn't have to know HTML to send an email. And the new web-based event module is cumbersome, slow and lacking some important features (such as a grid listing all events that is sortable on any field) that were in the old version. Since our calendar contains not only chamber events but also hundreds of community events, it can be a challenge to find a specific event. In the old interface, there is a lot going on on most screens, so it can be confusing for new users to navigate to just the things they need and ignore the rest.

The software has a lot of great features from membership management to financial transaction management to event management and form creation. There are a lot of ways to set up a customized experience for your members and the software is always improving. Since it's web based, you don't need to download anything to use it which makes it easier for real-time updates. The search features have improved over time, as well as metrics data analysis. Software is also fairly easy to use and there's many videos on how to do so.

There are some restrictions in terms of webpage customization. Since it's not like WordPress, there are some formatting limitations on the webpages - however, there are typically decent workarounds. Also, when creating invoices for memberships, there are some minor limitations on where certain links can go, within the email templates.

It integrates member management software with an association website that has sections for internal and external audiences.

The interface has a few areas that could be better organized (for instance, pull-down lists for applying styles that are not alphabetized).

We started with nothing. Implemented the "classic" version. It was not without challenges, but the migration to Oasis was simple, easy and truly the easiest thing I've ever done. MemberClicks has a great team all around. Their customer service is simply the best I've ever encountered. MemberClicks continuously upgrades their product and listens to the needs of their customer. I LOVE LOVE LOVE this product, the team and their innovation!

The original product was a bit cumbersome to implement, but their migration to Oasis (at no additional charge) was quite possibly the easiest process ever! They listened to their customers and made the product better and easier to use.

When I joined the chamber staff there was so much in WebLink that was still undiscovered from the previous staffer. With the WebLink help center and articles as well as the regional training, I have been able to discuss and learn so much more about the software. I love the reporting tool and how I can pull almost anything to show our Board of directors or staff. I also enjoy the Front Desk Referral Tool, this helps keep our members in the loop that we are referring to them as well as showing them that their membership matters.

One thing I struggled with when starting out is there is so much to this software. Even after training and taking some online classes, there is still so much information that I wish there was a "cheat sheet" of some sort that is a quick reference of all the reports or admin codes etc.. Do not get me wrong, with all the information WebLink offers it is great, because there are so many avenues. It just can be overwhelming to remember it all.

I love that using this software has helped our staff standardize processes like accounts receivable, new member on-boarding, renewal reminders, and event reporting. I love that we can track students attendance and record CEC history. I love that we can customize our membership directory and online events to our own settings and needs. Lastly, I love that our new website has modern features and includes a job bank, upcoming event widget, and new members widget.

Some of the settings in Weblink can be complex.