Opiniones de Cin7 Core

We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

-Bob Weiss

One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live.

The support is amazing - its on what's app for goodness sake, can't get much better than that.

The UI is very clean and intuitive.

The integrations save loads of time and money.

Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;)

There is not much I can put in this box that dear isn't aware of and attempting to address in earnest.

The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to [sensitive content hidden] who never responded.

Procurement and Stock keeping working great, Can have latest prices on hand

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Orderhive has exceeded our expectations.

It is very fairly priced for the power of the system.

The automations for order processing and purchasing are huge labor savers. You can be quite creative using them to fit your business.

Anytime we get to a point where we can't do something we want, their team takes it seriously and tries to figure out how to help with a different process or even taking the issues to their development team for exploration.

The UI is beautiful compared to competitors. There are some limitations in search, sort and filter of large data sets, but they are working on expanding and strengthening it.

Onboarding takes time if you are migrating from other systems, but they are always present to problem solve. Data flows easily in and out of the system via excel sheets.

Integrations work well and APIs seem reliable.

We are US based. Orderhive is India based. I was worried the time difference would make it difficult to receive quality support, but their support team is quickly available most of the time so it is never a problem.

Highly recommended and I look forward to watching this strong platform get even stronger with its creative and humble corporate culture

I would like to see much more pop up contextual help. If I could hover over a help icon next to a field name, I wouldn't need to start a chat. That would save everyone time.

Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.

The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.

Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary.

- No AR ageing report even though we use this software for payments recording
- We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. [SENSITIVE CONTENT HIDDEN] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with [SENSITIVE CONTENT HIDDEN] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though [SENSITIVE CONTENT HIDDEN] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers.

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.

I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.

Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system!

Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans.

One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software.

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

The software logic is well thought out and relates to real life usage scenarios in our case. The organisation of the operations in the system are easy to understand and access. Support of the software has been fantastic so far, starting from deployment and thereafter. Whatever we needed, response has been near instant and competent.

The software is browser based and at times it can feel a little slow. Page load speed must be improved as it can be a little frustrating when you need to conduct many transactions in the day. The navigation could also be improved to reduce a few clicks to get to things easier and faster. For example, it is not possible to see next or previous document (SO, INV, PO). You need to come out to the main list and click into the document you want. Simple 'Previous', 'Next' navigation can be added within the document page, which will be very helpful when for example reviewing a number of Sales Orders or Invoices and need to move quickly between the documents. Mobile apps are limited and not particularly practical. Would be great if they could roll out a serious modern iPad app, which can be useful for sales/cs when out in the field to access product and inventory info, pricing, customer profile etc. and able to create a draft quotation on the fly.

on the cloud.
works with Xero
multi user
Log and attributes - allow an audit trails

Reports: do not give enough flexibility to provide an overview of the business
Lack of overal flexibility i.e reports, templates for invoice, PO etc.
Integration with Xero needs improvement.
Need to have 'print all' function i.e multiple select orders, print all invoices or PO.