Opiniones de RazorSync

RazorSync helped improve the time spent on scheduling my technicians for their daily work. From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature. Improved productivity for my office and field staff.

My technicians can easily turn off location tracking in the app.

scheduling customer appointments and firld staff work schedule

seems to be glitchy from time to time, mixing customer data screens if your not careful it could be a big deal.

From customer leads to payments, this software covers everything you can think of. One of my favorite features is the customer interactions you can set up, by letting them know when we are on our way or onsite.

My biggest complaint is customization. To be Fair Even since we first purchased the software, they have implemented new customizations. So keep on adding customizable fields, RazorSync!

Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation

Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level.

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Inventory management portion leaves a lot to be desired

Easy to work with and the customization options.

Sales tax settings reset when sync to QuickBooks, card payments for one off customers.

Easy to use
Keeps sticking on this question I guess I'll say more!

Buggy, missing useful features, needs done work

RS offers a solution that follows each of our projects from start to finish - no need to jump around to a multitude of platforms.

The product is feature-rich and that sort of gets in the way of a smooth-running platform if you’re looking for on-the-go ease.

ability to schedule multiple jobs per day in an easy to see view

missing a lot of items that you would think would be no brainers

I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.

When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.

I like the ability to track our technicians using the GPS software, as well as the visual appeal of the dispatch board. I like that the technicians are able to set up their own work orders on the road by using the app on their phone.

I do not like that we cannot have a "bill to" account set up separately. Instead, all sub-accounts must be created under the same account. This can become frustrating when we set up a customer and realize down the road that it must be billed to someone else. Instead of having a bill to option, we must then create this address, work order, and copy all relevant information over to that bill-to account before we can invoice the correct person.

Access is good. Has a lot of good qualities and able to get to those workers in a timely manner.

Punching in and out. It asks if you want to punch in but no option for out.
Another thing is that when you transfer pictures over it rotates them to a desk top. Now you have to rotate it again. This goes on for your whole gallery. Bummed about that! Also along with uploading those pics it could take up to a little less than a week to be able for our administrator to see those pics. So now we cant trash those pics in gallery to we get the ok. And having 5-7 jobs a day those pics add up in a quickness.

We perform maintenance jobs for some of our customers; services that are to be performed monthly, every 3 months, every 4 months, annually, and every 3 years and so on. This program allows us to schedule these jobs and the confidence that these requests will not fall off the radar.
Our techs can see what jobs are open in real-time; we are certainly more efficient since using this software.

Having a simple extension number for a contact person would be helpful.
Having the ability to move a service request from one customer to another would be great; currently you have to delete it and create a new request under the other customer.
Having the ability to merge two customer accounts would be great as well.

Creating new work orders and dispatching technicians is extremely easy

There are a lot of features that the software is missing, little ease of use functions like filtering and sorting lists, that make it unnecessarily difficult on the back office side to use. If you revisit the same locations for different requests it can be easy to lose things that need to be invoiced if you're not careful, but if you never revisit the same customer it is excellent. Many of the reports we need as a business have to be created by hand outside the software by combining multiple reports, basic things like WIP are very difficult to identify & require 3 different reports put together in excel to get a full picture.

Razorsync allows you to store your Customer's info and add multiple addresses and phone numbers so your employees know exactly which location to go to and the office staff know where to bill the job to. It is also great to be able to look back and see who has been completed and invoiced and jobs that are still incomplete or waiting for parts. We now use it for inventory management which works great as long as your employees enter the parts correctly.

The one thing we did not like about this program is that it would email a customer their work order which was sometimes not complete, even though that feature was turned off in Razor and no one asked it to email it out. So, due to that, we cannot put the customer's email address in the system in case it sends out stuff we don't want them to see.

Our plumbing company uses Razorsync daily and it is very easy for our techs to navigate through. Our office staff would like to see more features to track budgets, sales, and year to date. Our office staff feels that there should be an easier way to achieve searching for customers that have had a particular service done, so we can check back on them. Over all the app is a success with our company, there are just a few little things we would like to utilize from the app. Charts and pie graphs would be an awesome addition to our daily office use.

It is really difficult to track residential and commercial hours per user. We would like to see more specific reports, other than the few we have to choose from.