Opiniones de Lightspeed Retail
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Reseñas de 975
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best POS for small businesses
Revisado el 4/9/2019
One major benefit is how easy my ordering is with their PO system.
One major benefit is how easy my ordering is with their PO system.
Puntos a favor
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Puntos en contra
Lots of different options so it takes a bit to determine what you need to use.
Razones para elegir Lightspeed Retail
Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.Razones para cambiar a Lightspeed Retail
Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Merchant is not secure against ilegal charge back
Revisado el 10/1/2024
Puntos a favor
Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.
Puntos en contra
Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Incompetent Customer Service
Revisado el 29/11/2023
A nightmare. We cannot get in touch with a real person and have to resolve everything via chat and...
A nightmare. We cannot get in touch with a real person and have to resolve everything via chat and email and they do not address the question you asked because they don't know how. Inventory and cost management has been a mess.
Puntos a favor
Importing spreadsheets and not having to create individual items to prepare for the PO.
Puntos en contra
CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help.
- Sector: Hostelería
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lights open
Revisado el 16/2/2023
Puntos a favor
It integrates with several systems and card payment terminals which allows you to use it easier
Puntos en contra
Nothing I can complain about as it a great product
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Dissatisfied with customer service
Revisado el 21/12/2023
Very poor Customer Service! Calls not returned, you're pretty much forced to use Lightspeed...
Very poor Customer Service! Calls not returned, you're pretty much forced to use Lightspeed payments otherwise you have to pay a monthly fee which is ridiculous! Lightspeed fees are way to high compared to other providers and no facility to pass fees onto customers yet.
Puntos a favor
Deffinelty not the customer service. Very poor.
Puntos en contra
Definitely the customer service was the worst. Basically forced to use Lightspeed payments otherwise high monthly fee. Can't pass on bank fees to customers still! Extremely poor customer service. Been trying to speak with someone for Months.
- Sector: Tabaco
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
HORRIBLE SERVICE SOUTH AFRICA
Revisado el 2/8/2024
WORST EVER
WORST EVER
Puntos a favor
NOTHING
Puntos en contra
THEY SELL YOU THE WRONG PLAN AND THEN WHEN YOU FIND OUT THERE IS ANOTHER SERIES THAT WAS THE PLAN YOU WANTED THEY THEN TELL YOU TO PAY ALL THESE EXTRA ADD ONS WHICH IS MORE EXPENSIVE AND WILL NOT EVEN ALLOW YOU TO CHANGE TO THE RIGHT SERIES. THEY ARE LYING THEIFS AND USELESS. HIS IS IN SOUTH AFRICA. SO I DO NOT RECOMMEND THIS FOR ANY SOUTH AFRICANS
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
No upgrades since 2015 with their R-Series POS.
Revisado el 10/10/2023
It's been a struggle. I didn't want to take the time and effort to switch but after they charged me...
It's been a struggle. I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT!
Puntos a favor
Can hold a large inventory amount...we have 3000+ products
Puntos en contra
They never seemed to upgrade there system. Its been the same for 8 years!!!
Respuesta de Lightspeed
Hi Helena,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
- Sector: Producción de alimentos
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Extremely Poor Service and Product
Revisado el 29/2/2024
I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5...
I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5 months ago, they continue to deduct funds from my account despite receiving email confirmation that my account had been cancelled. There’s so many better options out there that have better features + support for a fraction of the price.
Puntos a favor
The software itself was ok, but fairly clunky to use.
Puntos en contra
The support team are very poor and extremely slow to respond and remediate issues
Respuesta de Lightspeed
Hi Hannah,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>.
Thank you,
The Lightspeed Team
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
A Disappointing Experience Beware!
Revisado el 28/3/2024
Its like the DMV and TSA started a POS company
Its like the DMV and TSA started a POS company
Puntos a favor
I wanted to share my recent experience with Lightspeed POS and their customer support
Puntos en contra
Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.
Respuesta de Lightspeed
Hi Spencer,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.
We regret to inform you that we are unable to locate your account within our records. We kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team.
Thank you,
The Lightspeed Team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Used for 10 years, Worst Tech Support, Extortionist Company, Do not trust
Revisado el 24/6/2023
One of the most frustrating companies we have worked with in over 40 years of retail. I would not...
One of the most frustrating companies we have worked with in over 40 years of retail. I would not suggest lightspeed to anyone ever.
Puntos a favor
Sounded good when they pitched their product.
Puntos en contra
Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate
Respuesta de Lightspeed
Hi,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst costumer service and support. Account manager dont know a shit
Revisado el 18/5/2023
Puntos a favor
nothing but time waste and I dont think you will like it for sure
Puntos en contra
Please save your time and not to invest your time and efforts
- Sector: Alimentación y bebidas
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do not go with lightspeed
Revisado el 24/8/2023
Bad experience like really bad ! Theyre everything but competent
Bad experience like really bad ! Theyre everything but competent
Puntos a favor
The first contact was great but then when you take the cheapest plan they don't help you after it and almost try to make it harder, this app its a joke
Puntos en contra
Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent got my money back after 2 weeks, they lost my documents and pretend to never have it, be ready to talk to 60 différents peoples, go with square really !
Respuesta de Lightspeed
Hi Elisa,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do not recommend
Revisado el 20/11/2023
Horrible. We were hounded by the sales rep to try and add ecomm for a "good deal" so we purchased a...
Horrible. We were hounded by the sales rep to try and add ecomm for a "good deal" so we purchased a 3 year contract. My team has been trying to get a hold of someone, anyone, and there has been ZERO response for help.
Puntos a favor
Honestly, not a lot of pros.
Its simple enough if you know how to dink around and look for things.
Puntos en contra
Features are not up to par
The way ecomm is set up for connecting to retail is a mess
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
So Many Problems
Revisado el 20/6/2023
I want to like this software, I really do. I have even reached out to our account manager (the 3rd...
I want to like this software, I really do. I have even reached out to our account manager (the 3rd one we have had) to try and see if there is something else we can do, even avoid the app all together and pay for a new wired system (since ours isn't working) and I have been on a wild goose chase just to speak to "our new rep" who I have no idea how to contact now since the email I was given doesn't work. This is the most frustrated I have ever been with a company we do business with. BEWARE.
Puntos a favor
The system itself is wonderful. The invoicing and product management helps us stay organized and keep track of product that has not yet arrived.
Puntos en contra
I can't even explain how frustrating their POS app on an ipad is. The app crashes at the worst times. I have a panicked call from an employee multiple times a month. The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door. The bluetooth cc reader is constantly disconnecting or not able to even be found. When we reach out for help we either don't get a reply for days from our rep and I am sent to one specialist after another, no one with a direct explanation on what is happening or why.
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Run! Don't go with this company
Revisado el 18/7/2023
RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I...
RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I knew what I know now I would never go with Vend/Lightspeed. For the same features you can get systems out their at half price or less. I ended up having to pay for advanced plan to use e-commerce and inventory report which us $279aud per month. They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing provider. They are straight out rude and arrogant. If I wanted all in one system (which you will be even more trapped) I would have gone with Square from the beginning.
Puntos a favor
Nothing. To start with when it was still Vend you can call customer Service and it gets through in 5 minutes . These days you'll be lucky to get through in 15 minutes.
Puntos en contra
Everything. Full of lies. Too many changes and extra charges all the time. Be very careful with their sweet offers, they only to trap you in.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
If I could leave them negatives, I would. Horrible Customer Service and billing issues.
Revisado el 23/5/2023
Miserable. A Nightmare. Between transferring someone else's inventory into our account (a...
Miserable. A Nightmare. Between transferring someone else's inventory into our account (a completely random business) then locking us out of our "back end" and refusing to cancel our account during the free trial service, it has been an absolute nightmare.
Puntos a favor
I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim.
Puntos en contra
[sensitive content hidden] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing.
- Sector: Ropa y moda
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Horrible Horrible Horrible
Revisado el 21/7/2023
Horrible! I had to set it up on my own because I paid for the top option so that I would have the...
Horrible! I had to set it up on my own because I paid for the top option so that I would have the help with transitioning. I was given an appointment 2 weeks after I was to start using it and I would be charged again for a full month and still not be able to use the system. I didn't like that it was web based if I didn't have an iPad and I was told that using my computer was just as easy, which I disagree. I wanted to return my product which I was given a return ticket for. I returned the product in NEW condition in the same packaging that it was sent to me in. I have been reaching out to my sales rep because trying to reach anyone at the company is like pulling teeth. He takes 2-3 days to respond to me and the tells me that I would not be receiving my money back because the product is damaged. I cant get them to prove any damage and they haven't returned the product which I technically own. And now of course my sales rep Simon tells me that his manager is conveniently out of the office until next Monday and wont be able to do anything until then. I have since disputed the charges on my credit card because I feel that is the only way I'm going to recoup my money. My next step is that I will be filing a complaint with the BBB. Communication is terrible and so is customer service. DO NOT USE
Puntos a favor
Nothing. Absolutely nothing!!!!! Never used it
Puntos en contra
Wasn't POS based. Was web based and I apparently didn't understand that
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Connectivity
Revisado el 22/7/2023
Puntos a favor
Originally, ease of use. Now is not the case.
Puntos en contra
We have had Shopkeep/Lightspeed for 9 years. It does not make doing inventory easy at all. We have nothing bur problems with the chip reader/swiper, continuously disconnects. Cannot make sales. Have spent many calls to fix, they make us buy new card readers every time. Also multiple problems with scanners not working! Problem has not been resolved in 9 years! Our other stores using another POS does not have these problems. Looking to switch.
- Sector: Muebles
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Lightspeed Customer Support
Revisado el 8/5/2023
It feels a lot like bait a switch. Sales Team was very responsive and went out of their way to...
It feels a lot like bait a switch. Sales Team was very responsive and went out of their way to make sure we were getting all the information we needed. Now that we have paid for Lightspeed, we cant reach anyone for assistance. This includes Customer Support and the formerly responsive Sales Team.
Puntos a favor
Easy to set up and initial entry of inventory was very straight forward.
Puntos en contra
Lack of human support options. We have lost more revenue waiting to speak with Lightspeed technical support that we spent on the system. DO NOT BUY Lightspeed unless your business has only plain vanilla types of customer interactions because you will not be able to reach anyone at Lightspeed for assistance after your get their system..
Respuesta de Lightspeed
Hi,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
horrible customer service
Revisado el 6/7/2023
Horrible
Horrible
Puntos a favor
nothing ITS ABSOLUTELY HORRIBLE!!!!!!!!!!!
Puntos en contra
the customer service is completely horrible. I have been trying to cancel my subscription with the for 2 months now and still no luck. They just have me jumping through hoops sending me from one person to the next.
- Sector: Productos cosméticos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
My review
Revisado el 4/4/2023
Puntos a favor
Ease of using the system and the accuracy of sales reports
Puntos en contra
Improve on the turnaround time for support when contacted using email.
- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Stay away!! BEWARE
Revisado el 2/2/2023
Garbage. This entire company is going to go into the toilet. It may have been better before when...
Garbage. This entire company is going to go into the toilet. It may have been better before when they had less technology to juggle. They now have so much different tech and apps and whatnot, that they have no ability to implement anything.
Puntos a favor
Nothing. Maybe the fancy logo. But this not a functioning product for the real world.
Puntos en contra
From start to finish. We already used square and was wanting something that integrated into the inventory management from our store so to showcase inventory in live view. They have zero ability to implement all the new technology they promised. They will send you a link to their website (which is public) And let you figure it out. There is zero customer support. We built our entire site exactly in the technology they said to. And that was it. No support. Our web development team had a few simple questions and it was two weeks of non stop calls and emails, and finally we got a sales rep who then said they are sending us to someone else.
Respuesta de Lightspeed
Hello,
Thank you for your feedback. We would like to sincerely apologize for your recent experience, and would be grateful to have the opportunity to address your needs and concerns. A member from our Customer Success Team will be reaching out to you shortly.
Thank you,
Lightspeed Commerce
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 0.0 /10
Worst POS experience ever
Revisado el 20/2/2023
We used the POS system to complete simple retail transactions. I can not recommend for anybody to...
We used the POS system to complete simple retail transactions. I can not recommend for anybody to use this system in retail.
Puntos a favor
I have nothing good to report about this POS system. We recently used this POS for a festival and the system, system support and ease of use was so disastrous that every single trader was unhappy with the system. We have done many festivals, used many different POS systems, but this system was clunky, it took 11 push button steps to complete a transaction and the support on site was literally non-existent. As a consequence, the customers had to wait, and we had to spend valuable time looking at the entries of the system rather than interacting with the customers. At the festival we lost opportunities to talk about our product and we lost sales.
Puntos en contra
The system is clunky, unfriendly to use in a mobile setting and not in touch with customer service.
Respuesta de Lightspeed
Hi Corinna,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 10,000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Hassle free must have software for retail
Revisado el 11/12/2022
Puntos a favor
Team helps you quickly and effectivelyGood support from the software and is highly reliable
Puntos en contra
Sometimes lot of options can confuse youSome subtle interface can be developed
- Sector: Artículos deportivos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Think beyond initial implementation
Revisado el 11/2/2021
We are aware that every system has something to complain about. Overall we are happy with...
We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
Puntos a favor
It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive.
Puntos en contra
No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution.
B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility.
Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful.