Opiniones de Nextiva

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Reseñas de 909
- Sector: Formación profesional y coaching
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Supervisa las llamadas
Revisado el 14/5/2023
Puntos a favor
Tiene muchas ventajas que se pueden aprovechar en cualquier empresa como es la comunicaciones unificada, se justan fácilmente la capacidad y los servicios según sus necesidades cambiantes. Puedes agregar o eliminar usuarios, ajustar las funciones y ampliar la infraestructura sin tener que preocuparte por costosas inversiones en hardware o cambios complicados en la configuración. También puedes acceder a las nubes desde cualquier lugar y cualquier momento.Una de las cosas que este software lo hace interesante es que utilizan tecnologías de cifrado, redundancia de datos y servidores seguros para proteger la información confidencial y garantizar el funcionamiento continuo del servicio.
Puntos en contra
Debes si o si depender del Internet.. ya que la información está en una nube; se necesita un ancho de banda adecuado para un mejor funcionamiento. También requieres una capacitación para poder usar su interfaz y el costo de los planes los veo muy elevado.
Respuesta de Nextiva
Hello, there. Thank you so much for taking the time to leave us your review and feedback. We are delighted to hear your thoughts about your experience with our services. Should you need anything, feel free to reach out.
- Sector: Comercio mayorista
- Tamaño de la empresa: 1,001-5,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hace todo mas facil
Revisado el 10/8/2023
Puntos a favor
Permite que las transiciones sean mucho mas faciles y efectivas de realizar.
Puntos en contra
Lo unico es la falta de capacidad para incorporarce o integrarce con otras herramientas.
- Sector: Contabilidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Nextivia Opinion
Revisado el 27/8/2023
Buena experiencia general
Buena experiencia general
Puntos a favor
Lo que más me gusta de Nextivia es que ofrece una solución integrada y fácil de usar que permite gestionar todas las conversaciones y el compromiso con los clientes y los equipos en un solo lugar. Nextivia combina las comunicaciones con herramientas de productividad, experiencia del cliente, análisis, inteligencia artificial y automatización
Puntos en contra
Lo que menos me gusta de Nextivia es que no es un servicio gratuito. Hay que pagar una tarifa mensual o anual para acceder a sus funciones y beneficios . También me gustaría que Nextivia tuviera más opciones de personalización y compatibilidad con otros sistemas y aplicaciones.

- Sector: Relaciones gubernamentales
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Product
Revisado el 5/12/2023
Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to...
Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly
Puntos a favor
Interface is very customizable in the way that I need it
Puntos en contra
Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.
Alternativas consideradas
Google VoiceRazones para elegir Nextiva
Because they had far to many hidden fees even after paying a hefty piece. For thier service.Razones para cambiar a Nextiva
The interface is nice and I can easily differentiate business called from professional- Sector: Práctica de la abogacía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Nextiva is the best system around
Revisado el 23/4/2024
Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.
Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.
Puntos a favor
Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.
Puntos en contra
Nothing in the system is an issue - works well
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Not good for healthcare
Revisado el 22/2/2024
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for...
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.
Puntos a favor
That we could attach notes to our calls.
Puntos en contra
That agents cannot see the calls in queue. They only see a number
Respuesta de Nextiva
Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at [email protected]. We will make things right for you! - Thomas from Nextiva
- Sector: Contabilidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Amazing product
Revisado el 11/12/2024
The great product and features for making day easier
The great product and features for making day easier
Puntos a favor
The features and easiness is great for users
Puntos en contra
The price is not in affordable price range
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Solid Choice You Won't Regret
Revisado el 16/4/2024
Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for...
Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.
Puntos a favor
Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.
Puntos en contra
There is not much I don't like. Nothing so huge that it would need to be mentioned.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Our company is very satisfied with Nextiva! Been users for over 8 years with no complaints.
Revisado el 10/5/2024
The phones were very easy to set up and connect. The customer service was very helpful, as always.
The phones were very easy to set up and connect. The customer service was very helpful, as always.
Puntos a favor
Highly reliable, no issues, effective and efficient customer service.
Puntos en contra
I have no problem at all with their service.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Our company is highly satisfied with Nextiva Phone Systems
Revisado el 23/4/2024
Fantastic! We are delighted customers.
Fantastic! We are delighted customers.
Puntos a favor
The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.
Puntos en contra
Nothing other than plastic waste from the shipping.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Nextiva helps with my call center needs
Revisado el 3/7/2024
I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring...
I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.
Puntos a favor
The call clarity and reporting are a great asset.
Puntos en contra
I don't have anything I don't like about Nextiva at this time.
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Valur for money product
Revisado el 17/6/2024
user friendly and easly access in both web and mobile app and can user friendly
very nice product
user friendly and easly access in both web and mobile app and can user friendly
very nice product
Puntos a favor
user friendly and easly access in both web and mobile app and can user friendly
Puntos en contra
user friendly and easly access in both web and mobile app and can user friendly
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent customer service and product!
Revisado el 18/4/2024
We truly enjoy our new system and everyday we master how to use it. We are very gald for the...
We truly enjoy our new system and everyday we master how to use it. We are very gald for the customer service backup and accessibility!
Puntos a favor
Excellent customer service, as each agent is knowledgeable and able to answer a gamut of questions. System takes practice to master, but agents are always willing to help, and thwy are easy to reach.
Puntos en contra
Learning curve is more challenging than expected. Phone queues and buttons are not very intuitive but we will practice.
- Sector: Materiales de construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good choice for Voip
Revisado el 20/3/2024
I'm happy with them thus far and considering that we're a new customer. Time will tell if they...
I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.
Puntos a favor
Comparable pricing, good features, easy to setup, good tech support thus far.
Puntos en contra
Some features like video conferencing and integrations are limited.
Respuesta de Nextiva
Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at [email protected]. - Thomas from Nextiva
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Recommend Nextiva
Revisado el 26/3/2024
Puntos a favor
This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent
Puntos en contra
There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.
- Sector: Servicios individuales y familiares
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Nextiva Review
Revisado el 22/2/2024
Overall, very good. Our porting team was very good, but the process of porting is very difficult...
Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.
Puntos a favor
Cost, ease of use, functionality is comparable to the best systems out there.
Puntos en contra
The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...
- Sector: Seguros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
No-Brainer switching to Nextivia
Revisado el 20/12/2023
It has been a over pleasant experience. 10/10 would recommend.
It has been a over pleasant experience. 10/10 would recommend.
Puntos a favor
I liked the included features for the price.
Puntos en contra
I have not found anything that I dislike yet.
Alternativas consideradas
RingEXRazones para elegir Nextiva
The price and the amount of features that we received for the price is what sold us on Nextivia.Software anterior
Vonage Business CommunicationsRazones para cambiar a Nextiva
The Sales Rep. talked a big game and then delivered!- Sector: Veterinaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Reliable, Seemless and User Friendly
Revisado el 28/11/2023
Excellent. I would recommend Nextiva to all. From using their app or online services to be able...
Excellent. I would recommend Nextiva to all. From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. Our phone system has worked perfectly.
Puntos a favor
Our company transitioned from a large commercial provider to Nextiva in September 2023 and we couldn't be happier. We ported 24 lines and 15 licenses and the implementation process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. My bill is half what I was paying the other provider and Nextiva's customer service is exceptional.
Puntos en contra
Only one small complaint and its a function issue. Our company has the main line's calls forwarded to a specific emergency cell after hours. The cell number changes based on what doctor is on-call. We have to manually change that cell number every night. If this could be done automatically that would be perfect. It's a very minor issue.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1,001-5,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Dialing Up Success with Nextiva
Revisado el 19/3/2024
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems...
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success.
Puntos a favor
Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.
Puntos en contra
I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it
Respuesta de Nextiva
Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at [email protected]! - Thomas from Nextiva
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Nextiva is the one tool we can not live without.
Revisado el 29/1/2024
Nextiva totally changed the way we function. We work better and more effectively. The management...
Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic.
Puntos a favor
The management tools. Nextiva gives me the ability to manage my team more effectively.
Puntos en contra
The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Upgrade Ever!
Revisado el 13/3/2024
Excellent. NO complaints at all! I thoroughly enjoy it!
Excellent. NO complaints at all! I thoroughly enjoy it!
Puntos a favor
Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!
Puntos en contra
Nothing really... Everything has been positive.
Respuesta de Nextiva
Hey there Valerie! Reading about your 5 star experience with our support team put a beaming smile on my face! Amazing Service is in our DNA, and is it is our promise to you to deliver that each and every day. If you need anything else, please do not hesitate to reach out to me directly at [email protected]! - Thomas from Nextiva
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Nextiva is my go-to choice for VOIP!
Revisado el 27/11/2023
For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a...
For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me.
If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.
Puntos a favor
From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant.
Phone Routing and Auto-Attendant
Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.
Puntos en contra
While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Comprehensive Telephone Service
Revisado el 28/11/2023
Puntos a favor
Nextiva addresses all of the needs for our business and more. My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed. The application is also accessible via desktop app, mobile app, or desk phone, and I appreciate the versatility. Overall I believe this is a solid choice to go with. There are a few standard features, and then ones you can add based on your specific needs. User licenses for different products are also available.
Puntos en contra
The service can be spotty depending on which application you are using. If you have all three, however, the advantage is that you can switch between them if one is having problems.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Reliable Service and Excellent Customer Service
Revisado el 27/11/2023
To put it simply: Nextiva services allow our team to keep in touch with one another with minimal...
To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
Puntos a favor
Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.
Puntos en contra
While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find that it's a bit confusing attempting to locate where a phone number or extension is hiding: having to jump around between the 'auto attendant', 'call groups', 'call center locations', and 'users' and manually search through each section is a more time consuming process than I feel it needs to be.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best APP ever!
Revisado el 10/6/2024
I'm very pleased with the service provided, my team use it daily and we don't have any issues
I'm very pleased with the service provided, my team use it daily and we don't have any issues
Puntos a favor
The platform is very easy to handle and communication is outstanding.
Puntos en contra
would be great to have the ability to send messages for any number not the saved ones only