Yonyx

4.7 (248)
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Guías interactivas basadas en árboles de decisiones para atención al cliente.

Calificación general

4.7 /5
(248)
Relación calidad-precio
4.7/5
Funciones
4.7/5
Facilidad de uso
4.7/5
Asistencia al cliente
4.8/5

98%
Un ha recomendado esta aplicación
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Reseñas de 248

Wes
Wes
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Providing Self-Service to our Dealer Network

Revisado el 13/9/2016

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. ...

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.

Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.

When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.

Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.

Overall, I have been very happy with the ease of creating some lengthy guides.

Puntos a favor

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Puntos en contra

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Blessanth
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Reimbursement Specialist

Revisado el 19/10/2023

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day...

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Puntos a favor

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

Puntos en contra

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Victoria
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

review

Revisado el 14/9/2022

Puntos a favor

That it works most of the time on a daily basis

Puntos en contra

That it isn't consistently working well.

Respuesta de Yonyx

Dear Victoria

We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Hussein
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Truly trustworthy and Secure tool. You should try Yonyx.

Revisado el 27/11/2023

Fantastic tool. Commendable experience. I look forward to applying it more and more on my work....

Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.

Puntos a favor

Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.

Puntos en contra

None in my experience. I have not experienced the bad side of Yonyx if any. I like it.

Meagan
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy to share my amazing experience with Yonyx

Revisado el 25/10/2023

Industrious, simple and easy to use.

Industrious, simple and easy to use.

Puntos a favor

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

Puntos en contra

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Ronald
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Yonyx Easy life

Revisado el 18/10/2023

Very nice experience so far and very exited about coming update

Very nice experience so far and very exited about coming update

Puntos a favor

Its very easy to use and learn more about your company and product

Puntos en contra

east to use , very accessible, reliable, Critical

Guru Balakrishnan
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best in Best

Revisado el 25/10/2023

Puntos a favor

When you dont know what to do, the Yonyx is a best tool to navigate you in right path

Puntos en contra

Nothing else to elaborate since nothing

Harshad Vijay
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Leading cloud based platform for customer interaction graphs

Revisado el 18/10/2023

Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector

Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector

Puntos a favor

Technical support, Customer service and IT helpdesks

Puntos en contra

Customer experience sometime slows down due to downtime and unable to operate

ponnanna
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing and user-friendly software.

Revisado el 19/9/2022

Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it...

Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it is easy to use as i use it on daily basis.

Puntos a favor

Ynoyx is very easy to use. it is completely user-friendly,

Puntos en contra

as of now, there is no cons as it is easy to use

Hussien Carlmart
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Yonyx: Your Friendly Expert Guide

Revisado el 8/12/2023

Puntos a favor

Knowledge management has never been easier with the addition of Yonyx. The ease of use is superb that even an 8 year old could navigate it.

Puntos en contra

The only thing I least like about Yonyx is that there's not enough info that could be included in it.

Javier
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Yonyx Review

Revisado el 18/10/2023

Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.

Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.

Puntos a favor

Yonyx is very user friendly and the data it provides is extremely useful as well.

Puntos en contra

Speed in which it loads, can be very slow at times

Nisha
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

verry good helfull in our job

Revisado el 20/1/2023

its excellent

its excellent

Puntos a favor

it helps in diagnosing customer and resolve the issue

cynthia
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

i love i t

Revisado el 11/8/2023

Puntos a favor

its a life saver all the info i need right at my finger tips

Puntos en contra

there really isn't anything I don't like about yonyx

Lisa
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

call center

Revisado el 11/8/2023

I love using Yonyx for dealing with our customer

I love using Yonyx for dealing with our customer

Puntos a favor

easy to use and toggle between different screens

Puntos en contra

need more updates in management. or easier to input new information

kajal
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Yonex is very usful tool

Revisado el 27/4/2023

yonyx is help me to solve customer problem with there solution its very useful tool for me

yonyx is help me to solve customer problem with there solution its very useful tool for me

Puntos a favor

its help me lot to understand the customer problem and there solution

Puntos en contra

chart flow is little bit critical for come back to home page

Denae
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Decent program

Revisado el 11/3/2023

my overall experience has been good using the program.

my overall experience has been good using the program.

Puntos a favor

I like the scripting and how accurate and perfectly worded it is. it makes our jobs extremely more easier.

Puntos en contra

Sometimes it lags and it pulls up the scripting late.

Beau Cint
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

yonyx review

Revisado el 16/2/2023

Puntos a favor

The product was easy to use. And make your work easier

Vignesh
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 5,001-10,000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Yonyx - Product review

Revisado el 31/1/2023

I would say , this product is very much effective for easy learning and doing the needful diagnosis...

I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique

Puntos a favor

Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints

Puntos en contra

While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful

Ashok
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best software that i worked with

Revisado el 2/2/2023

Puntos a favor

It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.

Puntos en contra

Not able to use yonyx as in-house database

Sharook
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 5,001-10,000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Yonyx review

Revisado el 3/1/2023

New to this software initially I won’t want use this but then after starting using this it was Good...

New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved

Puntos a favor

Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development

Puntos en contra

Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved

Melba
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Field management Tool

Revisado el 2/2/2023

Puntos a favor

Best tool to make analysis of a product

Puntos en contra

Sometimes it is difficut to search for thr required content

Jaideo
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Yonex Review

Revisado el 24/1/2023

the overall experience of yonex is awesome

the overall experience of yonex is awesome

Puntos a favor

Yonex is one of a best tool that can be used by us to get helped ourselves during many technical issues we face during our work.It gives us all the beneficial knowledge that are needed to execute our issues and all the details are set in a very appropriate manner which is accessible to all and everyone can find this easy to access.

Puntos en contra

there is nothing like any issue in yonex which could be made better further so everything is fine and i like the

Pritam
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

One of the best software for end user and for content management

Revisado el 1/11/2022

Easy to access the information. User friendly. Easy to adapt to the software.

Easy to access the information. User friendly. Easy to adapt to the software.

Puntos a favor

1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.

Puntos en contra

1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.

Joshua
Joshua
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Yonyx is amazing for optimizing customer call flows

Revisado el 1/11/2022

Puntos a favor

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Puntos en contra

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Douglas
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Really good product that just keeps getting better

Revisado el 15/7/2021

Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use...

Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Puntos a favor

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Puntos en contra

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.