Prophet CRM

4.1 (138)
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Software de CRM en Outlook

Calificación general

4.1 /5
(138)
Relación calidad-precio
4.2/5
Funciones
3.9/5
Facilidad de uso
3.9/5
Asistencia al cliente
4.4/5

86%
Un ha recomendado esta aplicación
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Reseñas de 138

Julie
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

What I like about Prohpet CRM

Revisado el 24/1/2023

The customer service team, [sensitive content hidden] has made the over experience with Prophet...

The customer service team, [sensitive content hidden] has made the over experience with Prophet amazing. He took the time to explain how to use each feature, clean up our contacts and continues to provide support. The software is very easy to learn and teach other managers in our company.

Puntos a favor

I find that when our sales team uses the software correctly, we are able to assist with follow up on leads, communications and appointment reminders. The customer service is beyond amazing for any assistance.

Puntos en contra

I do think the one negative is the interaction with outlook and causing very infrequently slow issues.

Rachel
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

It's pretty good.

Revisado el 30/1/2023

It works. It's slow on the refreshing, but it works.

It works. It's slow on the refreshing, but it works.

Puntos a favor

It does the job. I would like the advanced level features to be a bit more intuitive, but I also haven't sat through any of the trainings, so maybe that's my own fault.

Puntos en contra

If you use it for all of the outlook contact management, then it is cumbersome to be able to consistently remove the same people from a contact export for email campaigns (like competitor contacts).

Christine
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Some technical pieces need improvement

Revisado el 26/1/2023

Overall I probably would not recommend the product for a sales team that requires high dials and...

Overall I probably would not recommend the product for a sales team that requires high dials and quick search results.

Puntos a favor

I like that it communicates well with Outlook ( when the connectivity works)

Puntos en contra

There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then pull up the whole book of opps each time. This causes a lag. Same with clicking "save and close" sometimes the button takes up to 25-30 seconds to recognize the mouse.

Brian
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great CRM

Revisado el 27/1/2023

It is a very good product that provides a stable platform for my staff to track the progress of the...

It is a very good product that provides a stable platform for my staff to track the progress of the cases we work on.

Puntos a favor

That it is embedded in Outlook. Flexible enough to design the screens in a way that makes sense for my company to track case development through to a sale.

Puntos en contra

when I send an email from Prophit it doesn't automatically go into the email section of the file we created in Prophet. We need to then LINK the email to the file. Too much time... We have 12,000 cases active in the system and it takes a while to load.

Ken
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Highly recommend this product.

Revisado el 30/1/2023

Very good.

Very good.

Puntos a favor

This product is a great value. I love the personal service and helpfulness of staff. I dont' get stuck on hold or in a never ending loop of computer answering services options. Simple, to the point, and easy to use. Love Prophet.

Puntos en contra

I look forward to app upgrades. That is an awesome option and helps a ton.

Dave
Calificación general
  • Sector: Minería y metalurgia
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Prophet helps make us PROFIT.

Revisado el 23/1/2023

It has been a great tool for us to establish target accounts and target markets with the touch of a...

It has been a great tool for us to establish target accounts and target markets with the touch of a button.

Puntos a favor

Daily upkeep of contact information and account details.

Puntos en contra

Duplicate accounts - system should recognize duplicands and not allow them.

Isaac
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Prophet CRM Keeps You Organized

Revisado el 30/1/2023

Puntos a favor

I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!

Puntos en contra

The only thing is that if you have a lot of files saved on the CRM it can be a bit sluggish to start up.

Robin
Calificación general
  • Sector: Suministros y equipo para empresas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Good But Could Be Better

Revisado el 30/1/2023

Required by my company. Tracking opportunities and when they will close is a benefit

Required by my company. Tracking opportunities and when they will close is a benefit

Puntos a favor

The ability to Track Opportunities and their anticipated Dollar Value. Also Close Date communication with senior management

Puntos en contra

Contacts have no option for Team members that are not employees of the Opportunity but may be Primary Contacts

Nick
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

a simple CRM

Revisado el 31/1/2023

Good Product, helpful tech support

Good Product, helpful tech support

Puntos a favor

The best feature of Prophet is that it is easy for anyone to understand and customize

Puntos en contra

I have not had the time to set up the advanced reporting capabilities. It is not integrated into our ERP.

Greg
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best CRM and most complete, simplistic and priced right.

Revisado el 23/1/2023

Best of several CRM programs we tested.

Best of several CRM programs we tested.

Puntos a favor

A.ount of data we can input and manipulate and move to Excel reports.

Puntos en contra

Nothing, it fits all of needs in our industry

Ray
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Prophet CRM

Revisado el 26/1/2023

Very good and we should look at putting another employee on the system.

Very good and we should look at putting another employee on the system.

Puntos a favor

The ability to tie it into my Outlook customers.

Puntos en contra

The fonts can not be changed and are too small. I had a support person look into the problem, but he couldn't fix it.

Emily
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Real Estate Contact Tool

Revisado el 18/1/2023

So far it's a great follow up tool and it's great that the contacts merge directly to your phone...

So far it's a great follow up tool and it's great that the contacts merge directly to your phone with all logged notes

Puntos a favor

ease of keeping track of call backs and categorising leads

Puntos en contra

It can be a bit clunky and you cannot track/time stamp the initial notes when creating the contact without exiting and creating a new note with tracking. You can't log time stamped notes from your phone

Jon
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Prophet

Revisado el 30/1/2023

Puntos a favor

Not having to operate another program is great. Prophet lives inside Outlook is great.

Puntos en contra

Takes time for the program to update, company-wide. Depends on internet speed.

Kyle
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

SPL Review

Revisado el 17/1/2023

We have used the product for almost 10 years, and it has met all of our requirements.

We have used the product for almost 10 years, and it has met all of our requirements.

Puntos a favor

I appreciated how nimble the product is and allowed for us to customize it for our specific usage.

Puntos en contra

We do not have any complaints about this product.

Pete
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Our records management

Revisado el 17/1/2023

customer service is very prompt and alwys helpful.

customer service is very prompt and alwys helpful.

Puntos a favor

integration with Outlook and ease of use.

Puntos en contra

Unable to search content of the documents attached to the contact records

Keith
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Prophet CRM is ideal for my database and contact management purposes.

Revisado el 24/1/2023

Puntos a favor

It's very full featured. My main challenge is taking advantage of all it has to offer.

Puntos en contra

There are occasional glitches withing Outlook that require attention. That said, Prophet support is outstanding!

Michael
Calificación general
  • Sector: Suministros y equipo para empresas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Good product for the money

Revisado el 26/1/2023

Too many updates, make use a learning experience every time used.

Too many updates, make use a learning experience every time used.

Puntos a favor

Works well when updated, relatively intuitive, many updates, excellent CS and training.

Puntos en contra

More intuitive search function is required, I am always forced into advanced search mode to find contacts and companies in my own DB. Needs to have a contact DB outside my contacts for easier use in sales prospecting. Contact sharing by company of the entire prophet DB.

Liesl
Calificación general
  • Sector: Envases y contenedores
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Prophet Mobile App

Revisado el 23/1/2023

So far i'm enjoying using it, it keeps track of all my progress with individual customers

So far i'm enjoying using it, it keeps track of all my progress with individual customers

Puntos a favor

I prefer to use the Prophet Mobile App - i personally feel that it is a lot more user friendly than the desktop.

Puntos en contra

The desktop use of prophet is a lot more involved and difficult, not very easy to navigate.

Brian
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

PCI New

Revisado el 26/1/2023

Overall good, but it is still early for me, about 1 month

Overall good, but it is still early for me, about 1 month

Puntos a favor

The software is relatively easy to learn

Puntos en contra

Prefer if Opportunities would appear without having to do a search when looking at Company or Contact records

August
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

3 years running it as a user and 3 years using as an administrator

Revisado el 12/9/2016

Puntos a favor

Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.

Puntos en contra

Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.

Tod
Calificación general
  • Sector: Logística y cadena de suministro
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Prophet CRM review

Revisado el 11/3/2016

Puntos a favor

As the IT Manager for Sherwood Lumber, my responsibility is to insure the software runs smoothly and the data integration with our ERP system works correctly. The software has had very few problems. We have been able to leverage the data integration capabilities of Prophet to provide important information from our ERP system to the sales people out in the field on their cell phones and other mobile platforms. They can manage Customer information on their mobile device and changes get updated in our ERP system, which keeps our Customer Contact information accurate. Our managers are able to monitor activities in the CRM to get a better feel for the interaction between our sales people and our customers and we are able to better organize our corporate marketing because of the data we are able to collect with Prophet. The people at Prophet have been great to work with. Both their sales and technical staff are knowledgeable and professional.

Puntos en contra

I have no specific complaints about Prophet specifically. The software platform fits our CRM needs and Prophet supports us well.

Jon
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Using Prophet CRM for 5 years

Revisado el 11/5/2015

Puntos a favor

I like how there are several tabs to categorize your contacts and many areas to include in depth details about each contact. I also like how you can have multiple opportunities for different customers. Obviously, syncing the software with Microsoft Outlook has huge benefits. Being able to schedule tasks that go directly to your calendar allows for a great advantage for scheduling appointments and maintaining an organized schedule.

Puntos en contra

I'd like it to be easier to see if a co-worker is working with a customer or lead. I feel like you have to manually search through a list of companies to determine if they've already been entered into the software as a contact. If there was a search bar or a way of searching cities or states that contacts are based out of, it might help minimize the time it takes to verify if someone is already doing business with a company.

Greg
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

CRM Integrated with Outlook

Revisado el 7/10/2019

Puntos a favor

I love how integrated the CRM is with Outlook. It is easy to use and convenient.

Puntos en contra

I dislike that changes cannot be made to an entry from the overall views. An Opportunity must be opened in order to change any information in a field. It would be even easier to use if that information could be changed in the "view" screen.

Respuesta de Avidian Technologies

That's a great idea, I'll share that with the team. Thanks for the review!

Jacob
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

A Great CRM

Revisado el 4/10/2019

CRM has been a great accountability piece for myself and others. Keeps you organized so you can...

CRM has been a great accountability piece for myself and others. Keeps you organized so you can manage more.

Puntos a favor

Integration with Outlook has been a game changer from our last CRM

Puntos en contra

Loading time is slow at startup but is fine thereafter

Respuesta de Avidian Technologies

Thanks for taking the time to post a review! We greatly value your feedback.

Alex
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great Software, Great Value

Revisado el 4/10/2019

Puntos a favor

Keeps me on task, nothing slips through the cracks

Puntos en contra

Get a more user friendly mobile interface and I would use it more.

Respuesta de Avidian Technologies

Thanks for taking the time to post a review!