Opiniones de Act!

All in one affordable solution for a CRM with AMA.

APC does not have all the functionality of the Desktop version. Therefore we have RDB's and sync so that we have the extra functionality. Often times the ACT servers are too busy for us to sync successfully during the day. We have to wait until after hours to sync.

n/a.

the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.

I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .

I wish I had the time to learn to use more features.

ACT works well and the customer service is excellent. The tech support is great as well

Hard to understand the tech support but he got my problem solved

Very easy to customize, with lots of add-ons and a decent price.

they are not too quick to respond to the other companies developments

Easy access to several functions and reference information access.

In the past it was poor support because of long delays in answering and sometimes not able to understand the support person.

always outstanding customer support. ALWAYS

nothing. Everything is awesome and nothing I like "least" about ACT

ACT keeps my D-Base and does so very well.

I have trouble using much beyond basic features.

the easy way to synchronize with outlook

Not able to create links between contact

ACT! is working hard to make itself my highly valued CRM/Partner. Frequent functionality upgrades and increased reliability. Excellent technical assistance.
Expanded training videos and knowledge database. Act CRM is well integrated with Marketing Automation. It is not an add-on, but is central to and easy to use.

I have used ACT! for a long time. For much of the time, I was intimidated by its complications. Weak training did not help. A steep learning curve also required that I learn by trial and error. Much time was wasted learning to use ACT!'s power. ACT! 's muscle was hidden by requiring that I learn on my own instead of having good training.
ACT! would benefit from seeking out suggestions from users as to improvements in training. Some of these stunning features took forever to learn on my own.

keeps track of all communication, from emails to sms and phone calls

nothing, everything performs as expected.

East of use. Have used it since it was just ACT and not a version. Kept all of my records for at least the last 25 years.

When an update or new version is implemented, it is rarely a smooth transition. Normally can take between a day or a month to get things straightened out correctly. Each time we need to have technical support help us out. If it is a good tech, the process is smooth. If not, normally we just need to call back. Forget chat, just wastes time.

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

So far, I haven’t seen anything that I don’t like.

Act's is a powerful organization tool. For example, one can talk to an individual on the telephone, hang-up, record in ACT a brief of the discussion, than later (on a defined date) talk to that individual again.

If your ACT goes down, you're now very likely in a quite difficult situation.

Act is great, the customer service at ACT! is even better.

Some of the reports cannot be done on site. But always contact ACT! and they sort it for me.

One stop location for all necessary client details and records

I don't use it to it's full capability. My problem, not theprogram

As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues

The updates are a PIA

luckily the staff compensates for my lack of computer savvy

Custom design and perfect for me. Love how easy it is to use.

Nothing. Exceeds my needs and highly recommend it.

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

The switch to the Cloud was a pain in the ass for me at first but I love it now.

[sensitive content hidden] was awesome to work with on getting me to the cloud and understanding what I wanted, he did it all on the technical side , I also commend [sensitive content hidden] on the sales side he was excellent at explaining my options

I called Enhanced support about 4 other times, and they were ok but really did not understand what I was trying to accomplish (Reason why I called 4 xs ) but once I got [sensitive content hidden] we spoke , He understood and did it while also teaching me

As a company who deals with a LOT of different third party vendors, I can genuinely say the customer support at ACT was absolutely top notch and couldnt fault them. Went out of their way to solve the problem we had after a powercut and even though it turned out to be a complicated job they were professional at all times, knowledgeable and efficient.

I do not have anything bad to say about ACT!