Booker

4.1 (981)
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Software para gestión empresarial de salones de belleza y spas.

Calificación general

4.1 /5
(981)
Relación calidad-precio
3.9/5
Funciones
3.9/5
Facilidad de uso
4.1/5
Asistencia al cliente
4.1/5

78%
Un ha recomendado esta aplicación
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Reseñas de 981

Jerson
Calificación general
  • Sector: Almacenamiento
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Camino al Crecimiento Integral

Revisado el 11/11/2022

Puntos a favor

El ritmo con el q esta herramienta nos brinda para comercializar d una manera muy practica y logica

Puntos en contra

No tenemos quejas de esta hereamienta hasfa ahora nos ha resultado

Tanisha
Tanisha
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for businesses

Revisado el 29/10/2022

Puntos a favor

It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today.

Puntos en contra

Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes.

Michael
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Using it for our Med Spa

Revisado el 24/9/2019

Booker does what we need, support has always been responsive and it is easy to use.

Booker does what we need, support has always been responsive and it is easy to use.

Puntos a favor

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Puntos en contra

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Alternativas consideradas

DaySmart Salon

Razones para elegir Booker

We were with a franchise that required Booker for a year.

Software anterior

DaySmart Salon

Razones para cambiar a Booker

Mandated by Francise
Laura
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Lots of features, that don't work.

Revisado el 26/11/2023

The system does not work as it is supposed to, I have spent too much time calling support without...

The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved. The time an energy spent on using this system is not worth the price.

Puntos a favor

I liked the appointment booking system. Easy to use and works without any problems.

Puntos en contra

I have had booker for over 7 years. The system is really flawed and has a lot of bugs.

Celeste
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Just switched BACK to Booker from another booking software

Revisado el 25/7/2019

We have been using Booker in my business for years and earlier this year we were convinced by...

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Puntos a favor

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Puntos en contra

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

Alternativas consideradas

Mindbody

Razones para elegir Booker

We needed a more comprehensive product.

Razones para cambiar a Booker

Negative reviews from staff who used Mindbody in other clinics.
TONYA
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Booker is a very useful tool in our Spa

Revisado el 11/12/2019

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really...

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

Puntos a favor

You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Puntos en contra

Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

Alternativas consideradas

Mindbody

Razones para cambiar a Booker

Booker just seemed to be a better fit and a better value for our money, for what we needed in a booking system for a small operation.
Ella
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Frustrated user of six years

Revisado el 31/12/2019

I’ve been using this software for six years the features seem promising but the reality of them are...

I’ve been using this software for six years the features seem promising but the reality of them are not easy to use and implement or take too long for customer service. It is not customizable for a large scale salon and that is not what bothers me the most, it’s when you call Support and they have no solutions except we don’t do that. And I mean repeatedly that is what I get from their Support team.

Puntos a favor

All the features they supposedly offer.

Puntos en contra

No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options.

Alternativas consideradas

Vagaro, Meevo, Phorest y SalonBiz

Razones para elegir Booker

Because I wanted something that offered better online booking and worked in LiveTime and had an app it was six or seven years ago so at the time Salon Iris did not have this

Software anterior

DaySmart Salon

Razones para cambiar a Booker

I’m considering other products now. At the time Booker was $65 a month and now I pay $350 a month and instead of adding complementary features at that price they’re consistently trying to sell me new features and up my monthly cost.
Elizabeth
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Garbage

Revisado el 9/12/2021

Terrible!

Terrible!

Puntos a favor

No pros to this product. The only reason I have kept is it is a pain to move software but not that there are so many more on the market that are better we are switching.

Puntos en contra

It was constantly down. Never seemed to be up and running when we needed it especially the app. It never seemed to work right.

Alternativas consideradas

Phorest

Razones para cambiar a Booker

I didn't they were not out when I purchased booker years ago. My ex partner purchased booker and set it up.
Jill
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Booker is a scam!!!!!

Revisado el 16/10/2019

Nothing that I needed support with and is standard expectations were attended to nor problems...

Nothing that I needed support with and is standard expectations were attended to nor problems resolved.

Puntos a favor

running payroll reports there is pretty much nothing else.

Puntos en contra

It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified.
Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option.

Respuesta de Mindbody

Hi Jill-

Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations.

We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business.

Amy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Awful experience

Revisado el 10/1/2020

Absolutely terrible. I am So disappointed in MINDBODY for doing this to me!!

Absolutely terrible. I am So disappointed in MINDBODY for doing this to me!!

Puntos a favor

Nothing. What I would have liked most was for it to integrate with systems that I was promised it would integrate with. What I wouldve like was for it to look and work the way they told me it would. I would Have like to be able to easily import and export client, series, as calendar data...this is currently my nightmare and it’s a SCAM that they make you pay for it before seeing how and if it really works for you. That should’ve been my red flag...the contracts and the extremely high start up price.

Puntos en contra

What they sell and what they give are two different things. The software is incredibly complicated to use and there are tons more systems that work better and with more ease. I purchased this because I am in A neighborhood that has tons of exercise places that use MINDBODY and Booked was apparently bought by Mndbody but it doesn’t look the same, work the same, and frankly the customer service has been terrible at communicating. If I could actually see this software works then I may change My review, but for now I am angry. This company waists your time and gives you the run around.

Alternativas consideradas

Vagaro, Schedulicity y Noterro

Razones para elegir Booker

I never Switched because it became clear early on that MINDBODY has probably screwed me over. Massagebook was great but I wanted the supposed exposure and Instagram integration (which they no longer have!) that massage book just doesn’t have yet.

Razones para cambiar a Booker

Apparently for reasons that do not exist. I have Buyers remorse and I am so sad and angry over this.
Katie
Katie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Booker initially worked okay, but we are seeing progressively worsened issues with Version 2.

Revisado el 16/2/2018

Puntos a favor

I do think the UI on the backend is easy and simple to use. I also like the ability to manage payroll, inventory, store CC securely to appointments/client profiles.

Puntos en contra

I am in the process of franchising my concept, Mylkbar, and am absolutely livid with the level of customer support and consistent lack of transparency.

Coming from an enterprise software sales background, the companies I have worked for always were transparent with product roadmaps, glitches/bugs, and capabilities. Initially, Booker worked okay and we could live with the occasional kinks and glitches. Now, the issues are so bad that I spend 50% of my time dealing with Booker and am vetting other software that I may need to select to replace Booker.

The primary concerns are as follows:
1) Poor integration with Clover. Do NOT GO ON BOOKER VERSION 2. It is not fully developed and has too many kinks. If you look at all of their enterprise, multi-location accounts (Drybar, Olive and June, Ten Over Ten, Blushington, etc) they are all on Version 1. Version 2 is riddled with glitches. We constantly have to hit the refresh button and clear the cache to ensure things run smoothly. That is NOT how cloud software is supposed to work.
2) Constant payment glitches. In the past month, we have over 10 instances with payment glitches. We have to then close out the transaction on the Clover and reconcile our books within Booker. This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved.
3) Terrible UI for clients booking online. Clients can't select multiple services. They have to add a service to their cart, then go back to main page to select second service. This is also a MAJOR issue with group bookings, which account for a big chunk of our business. The group booking functionality in Version 2 is NONEXISTENT, therefore are phone rings ALL day with people asking how to book more than one person.
4) Version 2 is not supported in the Apple App Store. How did this even happen?! You introduce an app, which should be well vetted and readily available on your "newer" Version and then the app store declines it? Unreal. On top of this, Booker had a lot of Version 2 customers who had paid to develop/access the client facing app (like me) and just waited months with no response.
5) Terrible customer support. Booker's main clientele is the salon industry, yet customer support is not available on weekends?! What a joke. I was told support was available daily when I signed up. Expect 20 minute hold times for chat support. Then, Booker will create an incident ticket and act like you are the only client experiencing that issue and then never follow up. I have unresolved tickets still open from last July, 2017.
6) Total lack of transparency. I may decide to stick with Booker and pay for access to their APIor revert to Version 1 (which is so beyond ridiculous considering Version 2 *should* be better)... I have asked for details on the API and functionality, yet I have to upgrade my account FIRST and sign another contract?! At least the contracts are a 30 day back out... At least I am assuming that is the case.

In short, I would not recommend Booker to anyone UNLESS they miraculously address these issues in the short term. My guess is that Booker is understaffed and underfunded. I think Booker bit off more than they could chew with Version 2. Just go and talk to any business using Booker (even those enterprise accounts) and they will happily share their experiences with you.

Oh, and I have complained about all of the above to a Director of Product Development and their Director of Customer Support. After I got extremely angry and basically demanded a dedicated support rep, my voice is finally being *somewhat* heard, but I am still not satisfied. We just experienced another major payment glitch today. I am making my review public, so feel free to reach out to me via LinkedIn if you have questions.

Tabetha
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So easy my 10 year old brother could use it

Revisado el 16/9/2023

Puntos a favor

The features make sense, and I've noticed as Booker is updating and adapting it just gets better.

Puntos en contra

Although the updates are helping, it's just constant. Some of the updates don't really feel needed (like adding on upgrades during services. I liked the options just popping up. Now I have to do an extra step to add it.)

Kristin
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

love booking my appointments on the app

Revisado el 3/9/2024

Very good. easiest booking online I've come across as a customer

Very good. easiest booking online I've come across as a customer

Puntos a favor

easy to pick my service and schedule with the right person.

Puntos en contra

signs you out if you're not active on the app

Abdulaziz
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Try the free trail and decide

Revisado el 7/6/2023

Puntos a favor

The easy ability to manage booking routines and customer interactions and marketing activities

Puntos en contra

after free trail ends, it's quite pricy!

Stephanie
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

New and Improved

Revisado el 17/1/2018

Overall, it is a great booking website and it is a very easy system to learn. We recently added a...

Overall, it is a great booking website and it is a very easy system to learn. We recently added a brand login through this company as we are adding additional sites and it has been a very easy process.

Puntos a favor

I love that they have created many updates for this software over the last few months. It has been really nice not experiencing any lag or issues with the booking features like we were having just a few months ago. I love that you can choose how far in advance the confirmation emails are sent out and I really love that the clients can confirm the appointment through the email. Another AMAZING tool is that you can now see when a client is booking an appointment online that way you are not trying to compete with anyone online trying to book. I hated in the past where I would be booking a client at the desk and right when I went to book, it said that I was not able to. Come to find out when I refreshed the page it was because someone else had booked it online. It truly makes a huge difference with these little improvements that they made.

Puntos en contra

One thing at the moment that I am not liking about the software is that sometimes the confirmation emails do not send even when the emails box is checked, this also happens when I book re-occurring appointments for an entire year where these clients of all clients should receive all the emails. Another thing that gets frustrating from time to time is that the clients future appointments is not showing up on their account under the appropriate tab therefore some clients have not showed up for their appointment and we can't charge if they can prove they didn't see it online. I try to see if they have duplicate accounts as well but they do not. And lastly, every now and again Booker will give us booking issues while trying to book for any of our services, it will state that the appointment cannot book because no equipment is available however, I know that is not the case. That is frustrating because we have to then just create a block out on the schedule with the client's service along with their information but they don't receive any emails through the system when it is booked that way.

Brad
Calificación general
  • Sector: Edición
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Revisado el 30/10/2017

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will...

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.

Puntos a favor

Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

Puntos en contra

Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

Paul
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Horrendous. Terrible Experience. Bad Platform. Bad Support.

Revisado el 9/1/2018

zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails...

zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker.

Puntos a favor

I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium.

Puntos en contra

Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example.

Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity.

You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats.

If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live.

There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist.

You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker.

Respuesta de Mindbody

Paul,

We're sad to hear about the experience you had during your short time with Booker. This is not the experience we work to deliver, and we are sorry that we couldn¿t deliver something of value to you and your Spa.

If you're still having issues getting a response, please contact [email protected] and we'll make sure we get back to you ASAP.

Thank you,
- The Booker Team

Connie
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Keeping everyone on the same page

Revisado el 30/9/2019

The survey section is really helpful to hear from clients on what we can add or change to make...

The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be. The flexibility of having booker app on our phone lets us have everything we need at all times.

Puntos a favor

Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way!

Puntos en contra

I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal.

Usuario verificado
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Poor Customer Service

Revisado el 2/8/2018

Puntos a favor

It did give you a tracking method for services & products sold. It generated a monthly sales tax report

Puntos en contra

Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services due to their discount program. In the end all they did was to sell price not quality. Quality should be what spa services are all about! If price is the final objection then it should be in the hands of the provider to decide what discount is appropriate. In order to sell more than one unit of Botox, we had to pick from an assortment of quantities of Botox to equal todays purchase. The software is not user friendly and the predefined reports are weak at best. It was not a management tool! Worse it did a horrible job of taking the place of our former hosted spa services software. When it came time to leave, they stole our data, gave us a few excel files and redacted them after a few months. I would neither recommend the product nor would I EVER purchase from this vendor again.

Julie
Julie
Calificación general
  • Sector: Medicina alternativa
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 3.0 /10

Too many maintenance days per month

Revisado el 31/10/2020

I would give it a 5/10 or less for the reasons above, but also it is constantly shutting down for...

I would give it a 5/10 or less for the reasons above, but also it is constantly shutting down for maintenance. The amount of times I would go and book in a Patient, to have the site shut down, made it very difficult to reply only on booker.

Puntos a favor

I like that Booker has a very clean look, and it is quite easy to block time and schedule in Patients/clients. You can leave check-in or check-out alerts for an individual. I also like that when you go to book an appointment, if the client has been in previously, their name will pop up.

Puntos en contra

If I did wish to book multiple recurrent appointments with a Patient, I couldn't do that with a click of a button, I would have to go to each date and book it separately. If an employee has two rooms they are using for the day, you have to have it on seperate columns... i.e. bill 1 and bill 2, which can get complicated for reporting. There is no charting option with the software.

Summer
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Terrible customer service

Revisado el 4/1/2016

I purchased this product under the guidance of one representative who basically went MIA the moment...

I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money.
I do not recommend this product to anyone at all! Stay away!

Puntos en contra

I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money.
I do not recommend this product to anyone at all! Stay away!

Eric
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Used to be good, now stinks

Revisado el 14/1/2018

It works, but I need decent customer service.

It works, but I need decent customer service.

Puntos a favor

Booker works fairly well most of the time, but there are occasional glitches and every once in a while the system will crash, but that seems to have gotten better in time. User friendly and fairly intuitive

Puntos en contra

Booker's customer service has gone to waste. It used to be good. You could get someone on the phone who knew what they were doing and they'd solve your problems. A while back they started using a call center in god knows what country and they STINK! It's become impossible to get a hold of anyone who can solve problems. They don't respond to emails, or if they do, it's just an automated response that doesn't really address the issue.

Respuesta de Mindbody

Hi Eric-
We are sorry that our customer service didn't meet your expectations. We have invested a lot over the years to add more and more self serve options so that customers can get the help they need without necessarily having to speak to someone over the phone. Overall less than 20% of our customers find it necessary to call into our Customer Service team as most are finding their answers through our online help center or through Booker's intuitive design.

We do understand that some customers prefer to speak directly to someone and we continually monitor and train our Customer Service teams to provide the best support possible for when customers do find a need to speak to a live person. Again, we are sorry that we didn't meet your expectations with regards to our live agent support.

-The Booker Team

Ivona
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A Very Useful Tool for Every Business

Revisado el 24/12/2022

I use Booker as our point of sale system in a number of locations since everything is in one place,...

I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.

Puntos a favor

Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.

Puntos en contra

Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work.

Tom
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gregory O - Superb Customer Service Experience

Revisado el 25/11/2016

I want to sincerely thank Booker for the excellent service provided by Gregory O, during several...

I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come.

Puntos a favor

The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

Puntos en contra

1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable.
2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Respuesta de Mindbody

Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason

Usuario verificado
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good but Pricey

Revisado el 29/7/2020

My experience was great with them. The customer service was great- easy to contact & fix any issues...

My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.

Puntos a favor

I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on.

Puntos en contra

The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had.