Opiniones de ShipStation

I've used ShipStation, ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort.

I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time.

There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. ShipStation is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity.

I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory.

I would like the pricing to be based on volume not number of platforms.

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

What I liked the most was how easy it is to set up and get going It has a great UI that's extremely easy to use daily. Automations make daily life easier and rate preview is a godsend. I can go on.....

The least that I like about this software is that they HAVE the ability to suggest features and updates, however, I don't really see too many of them actually be implemented. Now, that's not saying they don't implement any - but there are some pretty important ones that have a ton of upvotes that tech devs have said would be relatively easy to do, but they don't. Maybe there is something I just don't know...

Ease of use and feature richness. We had tried a couple of other shipping systems for our online shop, and none were as intuitive and user friendly as Shipstation. We were able to get up and running very quickly when we first started, and now, many years later, I've learned much of the the deep functionality that lays beneath the simple surface.

I had to think a while, but I do with the dashboard reporting was a bit clearer and easier to read. There are a couple of widgets on there that I have still to figure out quite how to read.

It is super easy to implement, it has a lot of features to make your job faster and it has good customer support if you have a bit of patience.

I don't like that I can not put insurance into auto re charge for more than $100.00

Integration is a cinch. YOu really need next to no technical knowledge to set this up on most platforms. Once you create all the rules anyone and I mean anyone can just come in and fulfill all your orders.

Honestly, I would say that I wish it was free but it is as I like to say WEP - Worth Every Penny, and it doesn't really cost very much.

When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use.

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

The only option I can find that integrates into our workflow

New version broke a lot of the necessary features I need

I absoutely love using shipstation to manage multiple ecommerce platforms with the ability to fulfill orders, print labels and organize all within one platform.

As shopify has expanded, it was tough at times to manage fulfillment from multiple locations within shipstation. over time we were able to figure it out but it took some time.

The price checking, the tracking, the integration the ease of use...all lead to an excellent product.

So far we have not run into anything major but we have just implemented and are still in testing phase so we need more time for a list of potential cons to emerge (if any do)

1) Import orders from multiple ecommerce platform
2) One software for multiple shipping carriers and method
3) Great email notification for clients, multiple options of emails and multiple templets
4)inventory tracking
many other good futures

1) Depend on package you have with ship station support can take long time to answer your question. No phone support for any users and only email support for lowest package. This is not acceptable. When I need to ship and I have issue I need to call somebody and fix problem ASAP. If you send email you can wait who know how long to resolve issue. Live chat is available only for selected ship station clients ( base on how much you are paying = selected package of ship station) and it may take very long time to actually chat with somebody ( we are talking hours in some cases before you are at top of chat queue )
2) you have to press button to read package weight if you have scale attached. This is very annoying if you ever used software with automatic scale. You place package on scale and software already know what you shipping. ( or alarm you when scale is 0 = nothing on scale ). I had packages returned because I did not press "read" scale button and package was over weight compared to postage purchased. Same goes the other way. You pay more for postage if your package is less than what you estimate in your ecommerce platform.
3) FedEx international shipping has big problem. Ship station does not print commercial invoice for international packages. You technically can print label but than you have to go to FedEx and fill out commercial invoice form. I do not understand why it can not be printed at the same time with label. All info is already available ( item, price etc) on ship station after importing order. Ship Station print all required paper work for USPS international packages
4) address verification is not strong future on a software . I am comparing it to a stamps.com again. If client place wrong address on a form ship station will tell you that address is not valid but will not tell you what is wrong and will not suggest correction. Stamps.com will suggest correct zip code , street name , apartment number if it is missing etc. Ship station will only tell you " invalid apartment number" or "apartment not found"
5) international imported addresses create issue sometimes if client used other than English address form. German , Japanese, Spanish language use soft punctuations and different letters like ~ or ę ó ś ć and many similar. Ship station when import such address create strange characters replacing original with something like @##@$%% and if you print it I can guaranty package will not be delivered to a clients since local post office will not recognize street name or town.
6) some countries are not recognized by ship station as international address. Republic of Ireland is not recognized. If client place that name on order form Ship station assign USA address to it. Since this is official name if country my client always put it than way and not Ireland in Country section. They would have to put Ireland instead ( Ireland in country field create correct international destination) Same goes to United Kingdom but England will be correct ( it may be few others - just do not remember )

Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature.

The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind.

OMS, carrier, product, inventory and integrations

Everything. There isn't a single feature in ShipStation they haven't changed in the last two years and made worse. Integrations are broken and the team doesn't work on them. Order Management has become barren of features as they remove things instead of fixing them. You can't trust that a feature you rely on will be maintained. Customer Service group is absolutely worthless and the development team doesn't work on any request. The forums are a joke. Tons of people with tons and tons of people supporting their bug reports, feature requests, etc. and all being completely ignored by ShipStation.

Easy to implement, we used a 3rd party to help integrate with Sage200 and the data flow worked very well indeed, not immediate but fast enough for the business to get the order data via Sage200 into ShipStation, and integration with multiple couriers was simple. Customer service was helpful and did their best to help with every issue we had.

We had a number of label printing speed issues that despite best efforts the ShipStation customer service and tech support were unable to resolve - we eventually found out that we needed network label printers instead of USB printers as the USB caused a bottleneck, but it took a long time and a lot of testing to get to this conclusion.

What I like most about this software is its capability of offering shipment options from all of the major shipment carriers, those being USPS, UPS, and FedEx. I also very much like the fact that all shipments are charged at the same rate as if you would be shipping them from an on-site location, which in turn provides an incredible convenience factor. All of the shipments made from all of the carriers used are consolidated into one easy to handle screen, where the shipping labels can be generated from and then tracked online. Overall, a great platform, and I would definitely recommend it to those who ship packages on a regular basis.

There is not much to dislike about this software when it comes to its functionalities and ease of use and setup, when I think about it to a great extent. The only con that I can potentially think of is the pricing of the service, which I feel would could be a little lower in order to attract even more potential consumers. When comparing the costs of this service with those of their competitors, one might argue that the cost of the service could be a little more competitive. Other than that one aspect, there is not much else to report on the negative front.

I like the ease of syncing our orders with shopify, shipping them through shipstation, and having the tracking number then re-uploaded to shopify.

I had an issue a long time ago of not being able to change SKU or UPC numbers in my inventory. It has been a year and customer service never figured it out or replied to my most recent messages. We were able to edit the packing slips on our old plan, then they changed it so you had to be upgraded further to access that ability. We have an error on our old packing slip and am not able to get it fixed unless I pay an additional $100 for one month.