Opiniones de HappyFox Help Desk
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Reseñas de 93
- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Happy with Happy Fox!
Revisado el 20/9/2018
Puntos a favor
What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in!
Puntos en contra
The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Strong Ticketing System
Revisado el 30/7/2019
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly...
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
Puntos a favor
Happyfox sets out what it is meant to do - a strong, automated ticketing system.
Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.
Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).
Puntos en contra
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features.
It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Amazing at first, until you realize that the develepement stoped
Revisado el 26/4/2018
The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...
The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.
Puntos a favor
- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved
Puntos en contra
- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets
- Sector: Marketing y publicidad
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
HappyFox Help Desk - Best for ticketing system
Revisado el 24/10/2022
Puntos a favor
Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
Puntos en contra
There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.
- Sector: Empleo y contratación
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
HappyFox, The Helpdesk for Humans
Revisado el 17/2/2019
We've been using Happyfox for the past three years. It is used to create and track tickets for...
We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software.
Puntos a favor
Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package,
Puntos en contra
I've yet to see anything negative about this software.
- Sector: Servicios jurídicos
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
"happy" with Happy Fox
Revisado el 30/12/2018
Puntos a favor
With a ton of new features, Happyfox is a step above the rest for ticketing and knowledge bases. Some key features/pros are -
Support request from multiple channels.
Tiered agent/administrator roles
Automation features - auto ticket creation, time spent, canned actions, etc.
Great integration options with other software
Custom SLA and Reporting tools.
Puntos en contra
The tool to build out knowledge Base articles is a little lackluster. it can be tedious to build out the KBs. It looks like most future enhancements are also being placed at a higher pay tier.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great application!
Revisado el 22/4/2019
Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in...
Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time.
Puntos a favor
This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease!
Puntos en contra
Reports can be a bit hard to create but customer service was always there to help.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Helpful application for sales support
Revisado el 21/5/2018
Puntos a favor
It has enabled us to have multiple representatives handing the incoming emails for 1 email address.
Puntos en contra
I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
- Sector: Servicios financieros
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy to use help desk software
Revisado el 8/12/2017
Puntos a favor
The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time.
Puntos en contra
The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
-
Fuente de la reseña
Calificación general
Happy to use HappyFox APP
Revisado el 10/8/2014
I love using the HappyFox app, help me manage all It calls and solved them in order
I love using the HappyFox app, help me manage all It calls and solved them in order
Puntos a favor
very intuitive
Puntos en contra
First log in is slow
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
HappyFox Happy User
Revisado el 9/8/2019
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points,...
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.
Puntos a favor
The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.
Puntos en contra
I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
HappyFox keeps us organized + efficient!
Revisado el 5/2/2019
We use HappyFox primarily to keep the marketing team organized. Our team runs across multiple...
We use HappyFox primarily to keep the marketing team organized. Our team runs across multiple states and varies from in-club marketing directors to the corporate team. Using HappyFox is helpful because it allows the corporate and in-club teams to efficiently communicate and delegate tasks between the appropriate individuals.
Puntos a favor
I cannot tell you how nice it is to have ONE platform to assign and delegate tasks! The minute a ticket is created, we are able to assign it to the correct person without things getting lost in the shuffle. Our productivity has greatly increased since launching this platform across our organization's internal team!
Puntos en contra
This is very petty, but I'm not a huge fan of the interface design. With a name like HappyFox (and the cute fox logo!) I'd expect it to be prettier.
Also, I don't like how tickets are created from out of office responders or junk emails. Those are one-off occasions but still annoying.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Effective, easy to use and budget friendly
Revisado el 5/5/2022
Really happy with this product. Really glad we made the switch.
Really happy with this product. Really glad we made the switch.
Puntos a favor
We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost.
Puntos en contra
There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Game changer when it comes to organizing our applicants questions and concerns.
Revisado el 27/7/2018
Puntos a favor
It is so nice to be able to organize all of our applicants' questions into one software. It makes it very easy for us to keep track of which questions have been answered and which ones have not. It also lets us assign questions to different team members to make sure they get done quickly and efficiently.
Puntos en contra
It would be nice to allow us to be able to include completed applications to this software as well. We use DocuSign and they come into our Outlook when they are completed. It would be nice to sync it with HappyFox so we can assign this task to team members as well. Other than that, this software is great.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Exacta Review of HappyFox
Revisado el 8/4/2021
I like a streamlined, easy to use clean interface. This is what happyfox is.
I like a streamlined, easy to use clean interface. This is what happyfox is.
Puntos a favor
It's a no nonsense, easy to use platform. Administration is easy.
Puntos en contra
Somewhat limited in features, but not much.
- Sector: Petróleo y energía
- Tamaño de la empresa: 10,000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Awesome ticketing management system software
Revisado el 20/10/2016
I had major issues in my support unit , and I was searching for solution , I came across different...
I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )
Puntos a favor
the ease of use
cost efficient
great features
flexibility for development new features
great support
outstanding up time
Puntos en contra
NA
- Sector: Alimentación y bebidas
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A Simple but elegant HelpDesk Solution
Revisado el 20/2/2015
Puntos a favor
The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.
Puntos en contra
Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.
- Sector: Administración educativa
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great value for a easy to use support ticket system
Revisado el 28/12/2018
We find that clients are much more likely to submit a ticket for a problem rather than post-it...
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Definitely has helped to provide timely problem resolution.
Puntos a favor
Easy to use for clients to submit support tickets either via email or the HappyFox portal. Technicians find it very convenient to respond to tickets in a timely manner.
Puntos en contra
Would like more flexibility in creating and exporting reports.
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Quick and easy to set up and get going
Revisado el 19/12/2017
Easy to trace help desk tickets
Easy to trace help desk tickets
Puntos a favor
Product is extremely easy to set up and use. The configuration is flexible and can be tailored to your environment. UI is intuitive and easy to team to analysts.
Puntos en contra
Not everyone is great at customer service. There are few customizations that the tool doesn't allow that seem needed.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Customer Support Ticket Management Software with many features
Revisado el 2/4/2019
We use this for managing customer support tickets.
We use this for managing customer support tickets.
Puntos a favor
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Puntos en contra
No complaints about the product. It does its job well.
- Sector: Producción audiovisual
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I'm happy with happyfox
Revisado el 25/8/2018
Puntos a favor
I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc. Highly recommended! And the customer service team is beyond helpful with any question.
Puntos en contra
I have no cons for the product. Everything works well and if I ever have an issue the support team is right there.
- Sector: Software informático
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple yet powerful
Revisado el 26/2/2015
Puntos a favor
HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication.
Puntos en contra
If you require advanced time tracking, project management, or RMM integration this product may not be for you.
- Sector: Banca
- Tamaño de la empresa: 51-200 empleados
- Software usado Otro durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great look and feel
Revisado el 31/8/2020
Was great company to deal with and they are shortlisted for possible future purchase.
Was great company to deal with and they are shortlisted for possible future purchase.
Puntos a favor
The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.
Puntos en contra
Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.
Alternativas consideradas
Freshdesk-
Fuente de la reseña
Calificación general
easy interface, very intuitive
Revisado el 21/10/2013
We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't...
We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't want customers to have to login, create an account, submit tickets, etc. to get help. We just wanted them to send an email, and HappyFox does that. The customer never needs to log into the HappyFox site to get help, everything happens through email.
Puntos a favor
Support from HF is great, easy interface, very intuitive.
Puntos en contra
Every email sent to the registered address creates a ticket, some by accident - such as email bounce backs. But we delete those and move on.
-
Fuente de la reseña
Calificación general
Efficient, Complete and Easy to Use
Revisado el 12/3/2014
Last year, we began to search for a solution that could help us in Help Desk service to legacy...
Last year, we began to search for a solution that could help us in Help Desk service to legacy systems. After many "trials" we elect HappyFox. It was a perfect solution for our scenario with multiple customers, multiple systems & modules, and many users. Ease of use, lower transition time and easy training!
This tool deserves the stars!
Puntos a favor
Front-end clean, Easy to use for staff members and end-users.
Always improving with good upgrades.
Puntos en contra
More customizable reports
