---
description: Información actualizada sobre HappyFox Help Desk. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara HappyFox Help Desk con productos similares.
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title: HappyFox Help Desk: precios, funciones y opiniones | GetApp México 2026
---

Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox)

# HappyFox Help Desk

Canonical: https://www.getapp.com.mx/software/90516/happyfox

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> HappyFox es un software de help desk y asistencia al cliente todo en uno basado en la nube. El sistema de tickets de HappyFox permite resolver rápidamente los problemas de los clientes mediante un eficiente flujo de trabajo de asistencia al cliente. La plataforma también ofrece una base de conocimiento integrada, un foro comunitario y un portal de asistencia al usuario final.
> 
> Veredicto: 92 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 92 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: HappyFox
- **Ubicación**: Irvine, EE. UU.
- **Constitución**: 2012

## Contexto comercial

- **Precio inicial**: USD 24.00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe
- **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, India, Reino Unido

## Funciones

- @menciones
- Acceso móvil
- Acceso remoto y monitoreo
- Alertas de correo electrónico
- Alertas de móvil
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento de documentos
- Almacenamiento seguro de datos
- Análisis de atención al cliente
- Aplicación móvil
- Asset Lifecycle Management
- Auditoría de problemas
- Automatización de marketing
- Autoresponders
- Autorizaciones basadas en roles
- Base de datos de clientes
- Base de datos de contactos
- Biblioteca de contenidos
- Búsqueda

## Integraciones (en total: 41)

- Adobe Commerce
- Asana
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- Insightly
- Intune HRMS

… y 26 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software)

## Categorías relacionadas

- [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software)
- [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software)
- [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software)
- [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software)
- [Software para gestión de reseñas](https://www.getapp.com.mx/directory/575/feedback-and-reviews-management/software)

## Alternativas

1. [Guru](https://www.getapp.com.mx/software/123167/guru) — 4.8/5 (639 reviews)
2. [Connecteam](https://www.getapp.com.mx/software/105401/connecteam) — 4.6/5 (5060 reviews)
3. [Confluence](https://www.getapp.com.mx/software/90949/confluence) — 4.5/5 (3663 reviews)
4. [Document360](https://www.getapp.com.mx/software/120723/document360) — 4.7/5 (290 reviews)
5. [Freshservice](https://www.getapp.com.mx/software/91351/freshservice) — 4.5/5 (685 reviews)

## Opiniones

### "Happy to use HappyFox APP" — 5.0/5

> **Tzachi** | *10 de agosto de 2014* | Software informático
> 
> **Puntos a favor**: very intuitive
> 
> **Puntos en contra**: First log  in is slow
> 
> I love using the HappyFox app, help me manage all It calls and solved them in order

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### "HappyFox Help Desk - Best for ticketing system" — 4.0/5

> **Usuario verificado** | *24 de octubre de 2022* | Marketing y publicidad | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
> 
> **Puntos en contra**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.

-----

### "More Like SadFox" — 2.0/5

> **Daniel** | *9 de diciembre de 2016* | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: Support for team emails.
> 
> **Puntos en contra**: Emails didn't seem to always send and receive correctly.
> 
> We never quite understood how to use HappyFox to our advantage.  Emails would reach customers as gibberish, and it was confusing overall.

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### "HappyFox, The Helpdesk for Humans" — 4.0/5

> **Usuario verificado** | *17 de febrero de 2019* | Empleo y contratación | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Great product,  with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package,
> 
> **Puntos en contra**: I've yet to see anything negative about this software.
> 
> We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software.

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### "Great application\!" — 5.0/5

> **Usuario verificado** | *22 de abril de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: This software was very easy to implement and use.  We now have the ability to pull metrics and keep track of member inquires with ease\!
> 
> **Puntos en contra**: Reports can be a bit hard to create but customer service was always there to help.
> 
> Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner.  We are now able to put a time on how much we spend trouble-shooting and project time.

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