Puntos a favor
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Puntos en contra
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Puntos a favor
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Puntos en contra
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Notification screen reminds me a social network message. That's good.
Puntos a favor
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Puntos a favor
Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Puntos en contra
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Puntos a favor
The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Puntos en contra
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
Desglose por calificación
I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized.... I have found that with ManageEngine!
Puntos a favor
Easy to use
Puntos a favor
usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now
Puntos en contra
i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time