--- description: Información actualizada sobre Kayako. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Kayako con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kayako: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Kayako](/software/8789/kayako) # Kayako Canonical: https://www.getapp.com.mx/software/8789/kayako Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8789/kayako?page=2) > Kayako es la plataforma unificada de atención al cliente que ayuda a las empresas a gestionar las solicitudes y conversaciones de los clientes en cualquier canal, brindar asistencia a los clientes y mantener el toque personal sin importar cuánto crezcan. Kayako unifica conversaciones de correo electrónico, redes sociales y chat en vivo en un solo lugar. > > Veredicto: 174 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 174 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Aurea - **Constitución**: 2001 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, portugués - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Japón, Reino Unido ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda/filtro - CRM - Campos personalizables - Catálogo de servicios - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Comunicación multicanal - Controles o permisos de acceso ## Integraciones (en total: 65) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse … y 50 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software de soporte al cliente](https://www.getapp.com.mx/directory/562/customer-support/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3408 reviews) ## Opiniones ### "Kayako has made our jobs far easier and our service users so much more satisfied." — 5.0/5 > **Owen** | *19 de junio de 2018* | Educación superior > > **Puntos a favor**: Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently. > > **Puntos en contra**: Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly. ----- ### "Easy to configure and use" — 5.0/5 > **Weston** | *17 de abril de 2018* > > **Puntos a favor**: Kayako offers great flexibility for a cloud based customer support system. Their customer support is great. > > **Puntos en contra**: Reporting could be a little more robust, and being able to select defaults for tickets is a much needed improvement we're still waiting for ----- ### "Software is buggy, support is not keeping up with requests. India-based support." — 1.0/5 > **Usuario verificado** | *21 de junio de 2018* | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: - Standard support tracking software not trying to "re-invent" how support should run. - Price is "ok", but alternatives should be considered first, given more mature platforms are available for the same price point. - Ability to offer Email / Chat / Social support which are well integrated - KB articles is included which is good, fairly configurable on the visual front (ie more than Intercom) - Ready to go if you are looking for a simple support system with a single team / person / level of support. > > **Puntos en contra**: - The integration with the KB articles is incomplete and there is no value-add in using a single platform for both KB + Ticketing. - Live Chat messenger is limited in functionality - We have discovered that the software was completely overhaul 2 years ago to make it cloud-based (previously server installed) and not as stable as one would expect for a 10 yo company. - Their support is passing the "buck" continuously and ends up closing issues which were not resolved. - features are promised to be delivered with ETA and are either not delivered or half-baked - full disclosure we are planning on migrating away within 3 months. ----- ### "Kayako Review" — 5.0/5 > **Radoslav** | *4 de agosto de 2019* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: 1. There is Live Chat - you can chat with your clients any time you want and keep in touch for any kind of problems they have. 2. You can easily manage your tickets. 3. You can organize your tickets to come to different departures. 4. You have a history log of all your tickets and communications on them. 5. The app is cool for its price. > > **Puntos en contra**: For my purposes, I have no cons to say about this software. I feel good to use it and there were no problems for me. > > I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily. Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes. ----- ### "Customer support is great if you like chatting but for my preference, speaking to someone does it." — 4.0/5 > **Ricardo** | *19 de junio de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Once you get to use the software, its easy to manage. One feature I like, we are able to use LDAP to authenticate users. Makes registering users a breeze. Users have one less password to worry about when logging in. > > **Puntos en contra**: Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed > > All IT related issues are centralized in one place. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8789/kayako?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/8789/kayako) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados