--- description: Información actualizada sobre TeamSupport. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara TeamSupport con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TeamSupport: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [TeamSupport](/software/8670/teamsupport) # TeamSupport Canonical: https://www.getapp.com.mx/software/8670/teamsupport Página: 1 de 35\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8670/teamsupport?page=2) > TeamSupport es una empresa de software de asistencia al cliente B2B para empresas tecnológicas en los sectores de software, hardware, tecnología de la información y telecomunicaciones. > > Veredicto: 848 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 848 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: TeamSupport - **Ubicación**: Dallas, EE. UU. - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: USD 45.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Nueva Zelanda, Reino Unido ## Funciones - AI Copilot - AI Summarization - API - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis predictivo - Análisis visual - Aplicación móvil - Arrastrar y soltar - Asistencia al cliente - Asset Lifecycle Management ## Integraciones (en total: 40) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla … y 25 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) - [Software de gestión de quejas](https://www.getapp.com.mx/directory/841/complaint-management/software) - [Software de soporte al cliente](https://www.getapp.com.mx/directory/562/customer-support/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3408 reviews) ## Opiniones ### "TeamSupport Supports" — 5.0/5 > **Dylan** | *6 de marzo de 2021* | Entretenimiento | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy workflow and team management - TeamSupport has improved our customer support vastly over the years, we use groups for our different support teams and brands to keep things well organized. Over the years we have taken advantage of more features and functions including asset management, automation and data management via API. > > **Puntos en contra**: There isn't much that we don't like about TS, but our team would benefit from a better mobile version that allows you to easily update customer tickets, at the moment the mobile functionality is designed to be more of internal operations and collaboration rather than customer-facing. > > The best part of TeamSupport is the support, the support team has helped us sort out every problem along the way and do it pretty quickly. If the software doesn't have the ability to do what you're trying to do, feature requests are often filled to meet your needs. ----- ### "Great Product\!" — 4.0/5 > **Jill** | *24 de septiembre de 2019* | Productos farmacéuticos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ticket management and reporting. UI is easy to use and understand. I really like the email functionality, allowing customers and our support users to create and respond to tickets via email, creating the necessary tracking without having to log into the portal. However, I also like that a self-service portal is available, allowing customers to see the status of all of their issues and requests. > > **Puntos en contra**: When submitting an issue or request, it often takes a long time for a resolution. > > Overall, I like the software as its easy to use and meets our operational needs. The ticket management works well and is easy to use. The tickets are easy to create, assign, and manage. I have set up reports that I run monthly to provide support metrics internally. They were easy to create and are easy to run each month, giving us the metrics we need to understand the types of tickets we get from our customers, the number of tickets created by each customer, and the amount of time our support team spends working the tickets. We interface with Jira when submitting requests to our development team, which was easy to configure and is virtually maintenance free once set up. Team Support also has great documentation that is easy to understand, which I reference whenever I'm implementing something new or have questions. ----- ### "More capable than most, but still some additions I'd like to see" — 3.0/5 > **Robert** | *28 de octubre de 2016* | Software informático | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: Ability to customize ticket entry questions. Ability to allow customers to directly enter tickets Ability to allow for texting our cellphones for tickets that have not yet been assigned. Ability to enter time on tickets, and retroactively enter/change time. Ability to search on old issues and for our customers to see the issues. > > **Puntos en contra**: Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves. My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients. CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up. Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later"..... I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain). > > Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way) ----- ### "Flexible customer support platform that shows promising growth" — 5.0/5 > **Dan** | *1 de septiembre de 2020* | Dispositivos médicos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like the flexibility that is combined with a simpler setup. Not everything has a million ways to configure it, and that's okay. The integration of ticketing inputs (email, portal, chat) is really good which allows us to build a simpler experience for our customers. > > **Puntos en contra**: There are some features like reporting which could use a major overhaul for an out of box experience. Thankfully, API support is there so that we can design our own dashboards, but the current reporting tools can only get you just enough data and is horribly presented. > > The support from Team Support is top notch. THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible. ----- ### "TeamSupport is a huge asset to our company" — 5.0/5 > **Christopher** | *8 de septiembre de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: TeamSupport is easily customized to our likings and their software support team has been beyond helpful and always available for assistance. > > **Puntos en contra**: Inability to manage existing datasets in bulk. There is no way to mass update customers, assets, products, etc. ----- Página: 1 de 35\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8670/teamsupport?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/8670/teamsupport) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados