--- description: Información actualizada sobre LiveChat. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara LiveChat con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.com.mx/software/8385/livechat Página: 1 de 70\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8385/livechat?page=2) > LiveChat: muy valorado en todo el mundo. Utilizado en más de 27 000 empresas. Brinda respuestas inmediatas a las preguntas de los clientes. Este software de chat en vivo y software de help desk de nivel prémium convierte a los equipos de asistencia en héroes de la atención al cliente. Pruébalo. > > Veredicto: 1715 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 1715 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: USD 25.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 203 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acciones activadas por evento - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de evolución de ventas - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Aplicación móvil - Arrastrar y soltar - Automatización de marketing - Automatización proceso/flujo de trabajo ## Integraciones (en total: 121) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude … y 106 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software de compromiso del cliente](https://www.getapp.com.mx/directory/650/customer-engagement/software) - [Software CRM online](https://www.getapp.com.mx/directory/232/online-crm/software) ## Alternativas 1. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24046 reviews) 2. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.getapp.com.mx/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3408 reviews) ## Opiniones ### "It's simple and fast, so I can contact my teammates right away" — 4.0/5 > **Laura** | *16 de enero de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time. > > **Puntos en contra**: Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report. > > Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools. ----- ### "Use LiveChat, you can't go wrong\!" — 5.0/5 > **Paul** | *6 de mayo de 2025* | Deportes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It works\! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. > > **Puntos en contra**: I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ > > More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 de diciembre de 2024* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The app itself works well. We used it on our site for several years without issue. > > **Puntos en contra**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Enables the basics of customer management." — 5.0/5 > **Edgaras** | *10 de julio de 2025* | Medios de difusión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. > > **Puntos en contra**: I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. > > Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. ----- ### "Try Live Chat\!" — 5.0/5 > **Joanne** | *4 de diciembre de 2025* | Productos farmacéuticos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. > > **Puntos en contra**: Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great\! > > Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. ----- Página: 1 de 70\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8385/livechat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/8385/livechat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados