--- description: Información actualizada sobre UserVoice. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara UserVoice con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UserVoice: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [UserVoice](/software/8292/uservoice-feedback-site) # UserVoice Canonical: https://www.getapp.com.mx/software/8292/uservoice-feedback-site Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8292/uservoice-feedback-site?page=2) > UserVoice recopila y organiza los comentarios procedentes de múltiples fuentes para proporcionar una visión clara y procesable de las sugerencias de los usuarios. > > Veredicto: 70 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 70 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UserVoice - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Japón, Reino Unido ## Funciones - API - Acceso móvil - Análisis visual - CRM - Campos personalizables - Clasificación de ideas - Creación de marca personalizable - Discussions/Forums - Encuestas y comentarios - Feed de actividad y noticias - Gestión de comentarios - Gestión de correo electrónico - Gestión de datos del producto - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de ideas - Gestión de la base de conocimiento - Gestión de los comentarios negativos - Gestión de proyectos - Gestión de requisitos ## Integraciones (en total: 9) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos ## Categoría - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Software para gestión de reseñas](https://www.getapp.com.mx/directory/575/feedback-and-reviews-management/software) - [Software de compromiso del cliente](https://www.getapp.com.mx/directory/650/customer-engagement/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.mx/directory/1029/customer-satisfaction/software) - [Software de PLM (gestión del ciclo de vida del producto)](https://www.getapp.com.mx/directory/329/product-lifecycle-management/software) ## Alternativas 1. [monday.com](https://www.getapp.com.mx/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Bitrix24](https://www.getapp.com.mx/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Aha\!](https://www.getapp.com.mx/software/106671/aha) — 4.7/5 (561 reviews) ## Opiniones ### "Great way to leave feedback" — 5.0/5 > **Kevin** | *20 de julio de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I've left a lot of feedback on the Microsoft products and it is great to get notifications when they are working on something or have completed it. I like voting on different features. > > **Puntos en contra**: I haven't used it for a product I'm a part of, I wonder how easy it is to see all the feedback and categorize it. ----- ### "Excels on the customer feedback loop" — 4.0/5 > **Aaron** | *7 de marzo de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I love about this platform is that when customers submit ideas it makes it easy for them to stay in the loop on what happens to their idea. Often times companies that accept Enhancement Requests from their customers, typically go into a "black hole" where the customer never knows what happens. Even if the ER gets delivered and makes its way into the product, the customer isn't told. With UserVoice, it makes it really easy via their email notifications and User Portal for customers submit ideas, make sure the ideas are not duplicated during the submission process, and then they are able to stay current on the discussion that that idea leads to so they know if the idea is something that is declined, something we will hold off on, or something we plan to deliver in on the near term roadmap. I also like the roadmap capabilities that UserVoice is developing, it shows a lot of promise, but isn't currently full featured and is more in the beginning stages of being built out. > > **Puntos en contra**: Three things: 1) And this is most important, it would be great if Customers who log into the public User Portal could see all of the ideas from their company/account. Today we have to manually generate reports so they can see the status of all ideas originating from their organization, but this should really be a feature of the User Portal that our customers can just do themselves, self-service. 2) The User and Account management in UserVoice leaves a lot to be desired. Today you can't do basic things like change the name or email address of an account. The supported ways of doing this are, A) The customer does it themselves B) The SAML or SSO integration passes updated information to UserVoice during the authentication process C) you make the change via API or a CSV upload file 3) We would like to see more functionality added to the user type called "Contributors" so the PM team can offload, delegate work to other parts of our organization. Currently Contributors are too limited . > > Despite my several gripes, UserVoice is an excellent product that I would recommend to any organization that wants to focus on improved communication and transparency between the Product Management organization and the customers they serve. UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use. ----- ### "Using Uservoice as our app's main ticketing service since 2011." — 3.5/5 > **Ching-Mei** | *3 de diciembre de 2015* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Canned responses that can easily be turned into public FAQ responses and Instant Answers. > > **Puntos en contra**: It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :( ----- ### "Drives efficiency" — 4.0/5 > **Kieran** | *17 de diciembre de 2021* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: A simpler platform to other support desks, but allows you to focus on the primary need at hand: solving tickets. Myself and my team have never been more efficient Love the Kudos > > **Puntos en contra**: Has limitations in dashboards and tracking staff ----- ### "Good but Bloated" — 5.0/5 > **Sam** | *21 de diciembre de 2023* | Telecomunicaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users. > > **Puntos en contra**: There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for. > > Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8292/uservoice-feedback-site?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/8292/uservoice-feedback-site) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados