Opiniones de WATI

Sus funciones nos permitieron consolidar todo el servicio al cliente en un solo numero de teléfono, implementar un robot que asiste a nuestros clientes con sus procesos regulares, y los asigna al agente correspondiente cuando es necesario. Definitivamente, WATI nos ha ahorrado una gran cantidad de tiempo, mejoro la calidad de nuestro servicio al cliente, y eficiente todos nuestros procesos de forma general. Sin duda, recomendaría WATI a cualquier negocio sin importar su rubro o tamaño.

Me gustaría poder direccionar el inbox de Facebook y Instagram a WATI. Asi pudiese realmente centralizar todo el servicio al cliente, y no tendría que revisar ninguna otra plataforma aparte de Wati :)

What I liked the most about WATI is its seamless WhatsApp API integration. It’s perfect for managing customer interactions, especially with its chatbots and automated messaging features. The Flow Builder made it easy for my team to set up communication workflows without any coding skills, which saved us time and effort. The pricing is also a plus—it’s more affordable than other tools we’ve used, making it a great value for money.

One of the biggest drawbacks of WATI is its customer support, which can be slow and sometimes unhelpful. When encountering issues such as account verification problems or message delivery errors, it can take a long time to get a resolution. Another issue is the 24-hour message limitation—if you don’t respond to a customer within that window, you’re blocked from sending follow-up messages unless you use specific templates, which is frustrating for ongoing conversations. Additionally, there are some technical glitches, like messages not sending or errors during login, which can interrupt daily operations .

I have been using Wati for 2 years now. We have built and extensively integrated system with our LMS. We used to send reminder, track attendance, send wallet information, leave information, class joining links, and notes. The consumer reached out to us through Wati for any queries, and we automated 90% of the queries through their inbuilt workflows, and that helped us optmised out cost. With just 1 Customer Suppoer agent, we were able to server almost 1000 students, handling 100 of classes everyday, across 3 different time zone.

Wati is an amazingly powerful tool for any business.

The payment transaction failed many times, but I think it might be my card issue.

There are many pros of WATI such as easy to navigate UI, Effective Audience Segmentation, seamless whatsApp integration, cool automation features and many more.

limitations in customizing message templates and layouts, which may restrict creativity in designing unique broadcasts.

I like the REST API, ease of use , and the reliability of the service.

Occasionally a WhatsApp number wont be reachable by WATI, there seems to be no explanation when this happens, but I suspect its the WhatsApp network rather than WATI themselves. Thankfully its quite rare. And WATI reports correctly that it wasn't delivered.

Powerful multi-agent support and automation.
Seamless integration with CRM tools.
Detailed analytics for tracking performance.
Reliable customer support and a user-friendly interface.

Pricing can be high for businesses with heavy message usage.
Initial API setup may require technical knowledge.
Limited flexibility for smaller businesses with budget constraints.

The seamless integration with WhatsApp Business and the user-friendly interface make WATI a standout solution. It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management. Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved. The platform's ability to handle multiple conversations at once is invaluable for businesses looking to scale efficiently.

The pricing could be more flexible for smaller businesses or startups. Additionally, some advanced features like analytics could be more robust, offering deeper insights into customer interactions.

The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.

Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request).
The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.

It is easy to set up the automation flow chart and the keyword action helps me to keep my contacts engaged. I can make sure that they get the details that they are searching for through setup in the chatbots with images and documents.

Sometimes it will not load even if the internet is okay, I think it is a bug or something. The tutorial video has less clarity regarding the details and didn't provide new videos for new updates

The interface is user-friendly, allowing my team to quickly get onboarded and use it effectively for broadcasting messages, customer support, and lead management.

While WATI offers great functionality, the pricing structure could be more competitive, especially for smaller businesses looking to scale their messaging capabilities.

Able to use one number in touch with different clients around the world, good to maintain brand image, support mutual Log-in, focusing on WhatsApp solution, Simply, familiar dashboard, Reasonable cost, storage of conversation history, etc

still under developing, bugs appears sometimes ( response time of CS is quick ), each Template message being charged with no package plan, notification of receive message can be improved, Windows Based app should be consider

Bulk outreach to Whatsapp contacts. Whatsapp automation responses.

Arrogance by WATI team. We had repeatedly asked for the backlink on the chat widget to be removed and the 1000 messaging credits to not expire. They did not budge, instead canceled the subscription without approval from us.

Its very easy set up method. User friendly interface that make anyone can easily operate. as I set up for my clients and training them how to use. Its easy and make my time manageable.

Price range difficulties for SMBs. I could suggest sometimes the settings changes of the WATI.

The flexibility of the user management makes it a very adaptable solution for any kind of small/medium business. Also almost free of bugs, something surprising considering it is a quite young product

The UI needs some more work to improve the pages visually