Opiniones de WATI

WATI

Plataforma de IA conversacional

Calificación general

4.6 /5
(55)
Relación calidad-precio
4.5/5
Funciones
4.4/5
Facilidad de uso
4.6/5
Asistencia al cliente
4.5/5

91%
Un ha recomendado esta aplicación
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Reseñas de 55

Sofia
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

La mejor decision!

Revisado el 30/6/2021

Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la...

Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la renta de vehículos. Tenemos ubicaciones en todo el país, incluyendo las 4 ciudades mas importantes, por lo que ha sido extremadamente difícil mantener un buen servicio al cliente. Esto significaba asignar 8 diferentes números de WhatsApp, con el fin de responder las preguntas frecuentes de clientes locales y turistas, y coordinar sus reservaciones y planes de viaje. Realmente era imposible lograrlo, hasta que encontramos a WATI.

Puntos a favor

Sus funciones nos permitieron consolidar todo el servicio al cliente en un solo numero de teléfono, implementar un robot que asiste a nuestros clientes con sus procesos regulares, y los asigna al agente correspondiente cuando es necesario. Definitivamente, WATI nos ha ahorrado una gran cantidad de tiempo, mejoro la calidad de nuestro servicio al cliente, y eficiente todos nuestros procesos de forma general. Sin duda, recomendaría WATI a cualquier negocio sin importar su rubro o tamaño.

Puntos en contra

Me gustaría poder direccionar el inbox de Facebook y Instagram a WATI. Asi pudiese realmente centralizar todo el servicio al cliente, y no tendría que revisar ninguna otra plataforma aparte de Wati :)

Respuesta de WATI.io

Thanks for your feedback. We will consider the suggestions :)

Norrania
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Essential for chat-bot WhatsApp platform

Revisado el 6/9/2021

Puntos a favor

WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

Puntos en contra

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Philippe
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A great solution to teams that depend on Whatsapp

Revisado el 28/6/2021

Puntos a favor

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.

Puntos en contra

The aesthetics/frontend of the product can be improved.

Alternativas consideradas

Zenvia Conversion

Razones para elegir WATI

Focused on Whatsapp, instead of being a omnichannel, and pricing.

Respuesta de WATI.io

Thanks for your feedback. We're already planning a UI/UX revamp :)

Ruchik
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Good Product - PATHETIC Service

Revisado el 20/1/2023

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI...

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.

Puntos a favor

It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance

Puntos en contra

SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.

Oliver
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A Happy WATI customer

Revisado el 1/4/2022

My overall experience was great. Nothing to complain about. Their team is very flexible and can...

My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios.

Puntos a favor

The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.

Puntos en contra

Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.

Alternativas consideradas

Twilio

Razones para cambiar a WATI

Twilio was really hard to integrate and it was not easy to find someone to support me when needed.
Agnibha
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Really effective tool for WhatsApp Communication

Revisado el 23/9/2020

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other...

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.

Puntos a favor

Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.
We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us

Puntos en contra

We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved

Alternativas consideradas

Freshchat y Clickatell

Razones para cambiar a WATI

They had a very personalized demo for us with all the right features that we were hoping for. And the results are following up too.
Vaibhav
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Nice Platform for expansion of your Businesses

Revisado el 27/1/2022

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I...

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Puntos a favor

Ease of Using API Platform, Perfect customer resolution platform, Easy User interface for even non technical person.

Puntos en contra

Could include more features in the future

Dharamvir
Calificación general
  • Sector: Agricultura
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best Service ever.

Revisado el 24/10/2021

Puntos a favor

It's easy to use and inexpensive. I'll surely use recommend to my colleagues.

Puntos en contra

I didn't find any cons in using this service.

Arjun
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good customer engagement took on WhatsApp

Revisado el 30/1/2023

We have a complete WA iteration of our product on WATI. love the application

We have a complete WA iteration of our product on WATI. love the application

Puntos a favor

It is easily integrable with no code based backend products like Xano.

Puntos en contra

The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date. Also excel extraction is very slow.

Alternativas consideradas

Zendesk Suite

Razones para cambiar a WATI

It was a new product with easy automations
Pablo
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very efficient management of Whatsapp Business Account

Revisado el 10/9/2020

Very useful tool to manage a whatsapp business account remotely with various team members. With the...

Very useful tool to manage a whatsapp business account remotely with various team members. With the user and team management, you can build the structure you need to adapt the solution to your business needs. We have managed to use a single whatsapp business number for 3 different purposes (customer service, sales and internal communication), just by assigning to the proper team and users. We are definitely saving a lot of time

Puntos a favor

The flexibility of the user management makes it a very adaptable solution for any kind of small/medium business. Also almost free of bugs, something surprising considering it is a quite young product

Puntos en contra

The UI needs some more work to improve the pages visually

Kewal
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product. Best WhatsApp API in the Market.

Revisado el 10/3/2022

Puntos a favor

Chatbots and Stability of the Platform. Easy to integrate with other platforms.

Puntos en contra

Nothing. WATI can be integrated with pabbly, zapier etc. This makes it awesome.

Jair
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A POWERFULL TOOL

Revisado el 23/6/2021

This tool really help us to manage many chats from whatsapp. The automation that they provide on...

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time. Our customers are happy with our support since a year.

Puntos a favor

The support team is really great. The sysem is really stable, they provide an app, excellent price good plans.
Great features like bot and flow builder.

Puntos en contra

Extra agent cost is high, some companies will need more than just 5 agents.

Kenneth
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Effective tool for team customer support and maintain customer relationship

Revisado el 8/9/2020

Overall I like it as it helped my team to work more effienctly. It is a simple tool that I can keep...

Overall I like it as it helped my team to work more effienctly. It is a simple tool that I can keep all my clients' contacts and be able to reach them out in the future.

Puntos a favor

We can effectively maintain a pool of interested patients for long term (i..e retain their WhatsApp number for later promotions)
Our team couldn't interact in team manner before as each of us need to have an individual number. Thus WATI helped us as we need team inbox for collaboration.

Puntos en contra

Some features like building auto reply in a flow is missing, and will be good to have in the future. But the auto-reply setup work good at the moment.

Muhammad
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wati IO

Revisado el 29/3/2022

I have to admit that I was skeptical at first when the company suggested we try WATI. I thought it...

I have to admit that I was skeptical at first when the company suggested we try WATI. I thought it would be too complicated and difficult to use. But it was so easy to integrate with the entire team and have a better communication, I am so glad we decided to give it a shot!

Puntos a favor

I was looking for an easy to use and easy to setup personal assistant and I found WATI. I was able to set up my account in less than than 72 hours, which is a huge plus for me. The interface is also very intuitive and user-friendly, which is great because I'm not the most tech savvy person out there.

Puntos en contra

The is nothing i least like about this software. All is meets my expectation.

Ken
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing communication tool

Revisado el 10/11/2020

We are keep looking for WhatsApp solution in past years until using WATI, difficult on communicate...

We are keep looking for WhatsApp solution in past years until using WATI, difficult on communicate with customers via WhatsApp has been solved, Automation features are super helpful on answer frequency question from customers, CS@WATI is nice, response inquiry quick and welcome of suggestion on improvement. WATI available on self phone (Android / IOS) are excellent

Puntos a favor

Able to use one number in touch with different clients around the world, good to maintain brand image, support mutual Log-in, focusing on WhatsApp solution, Simply, familiar dashboard, Reasonable cost, storage of conversation history, etc

Puntos en contra

still under developing, bugs appears sometimes ( response time of CS is quick ), each Template message being charged with no package plan, notification of receive message can be improved, Windows Based app should be consider

Ebin
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Easy chat bot automation tool

Revisado el 16/3/2023

Puntos a favor

Creating automated chat bot flows are also easy. I have automated our entire bot flow within 2 days with no development or design costs.

Puntos en contra

The response times are getting longer for support ticket. It will be useful if they improve their filter feature on conversation, so that we can see more information.

Pratik
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Unabashed Arrogance, HIDDEN BACKLINK even for paid subscribers

Revisado el 1/7/2022

Overall, they are extremely arrogant. Everytime we reached out to support with some queries and...

Overall, they are extremely arrogant. Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good. We discovered it recently and asked them to remove it, they flatly refused.

Puntos a favor

Bulk outreach to Whatsapp contacts. Whatsapp automation responses.

Puntos en contra

Arrogance by WATI team. We had repeatedly asked for the backlink on the chat widget to be removed and the 1000 messaging credits to not expire. They did not budge, instead canceled the subscription without approval from us.

Saisharan
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Service ever!

Revisado el 4/10/2022

Superb. The overall experience is amazing

Superb. The overall experience is amazing

Puntos a favor

The automation feature is Amazing! The flows and everything makes it a USP over other competitors

Puntos en contra

Nothing I guess it's amazing I did not find any issue with it.

Digital
Calificación general
  • Sector: Importación y exportación
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

FRAUD Company - read this review seriously if you are going for wati

Revisado el 28/12/2022

wati takes extra payment from your pocket.in my facebook whastapp manager my billing amount is 200$...

wati takes extra payment from your pocket.in my facebook whastapp manager my billing amount is 200$ and wati is charged my 280$ please my monthly account fees. WATI ACTUALLY TAKES 40-50% EXTRA PAYMENT ON YOUR ACTUAL USAGE.WHICH IS A HUGE AMOUNT WHICH ARE TAKING BY THIS MALPRACTICE.THEY WILL NOT ANDWER ABOUT THIS ANYWHERE.FRAUD COMPANY

Puntos a favor

there on boarding is good thats it. once you pay them your money the are gone

Puntos en contra

their support is worst in the industry and this people are fraud

Ram
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best product for Whatsapp Business API

Revisado el 3/5/2022

Puntos a favor

1, Quick Setup
2, Product
3, User interface
4, Pricing
5, Customer support
6, Integration with 3rd party apps
7, Solutions

The very easiest product for Business

Puntos en contra

Competitors may dislike wati for such a beautiful product.

Sahil
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Software for Whats App

Revisado el 22/6/2021

Puntos a favor

The ease of the dashboard and how simple it is to use compared to other software. Super quick Support team and our Account Manager has been really helpful. Overall a great software

Puntos en contra

We haven't faced any cons as such about the software.

Gregorio
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product for value

Revisado el 30/7/2021

Great experience!

Great experience!

Puntos a favor

Easy to setup and use API. Great value for the money!!

Puntos en contra

Could have better customer metrics and database.

Alternativas consideradas

MessageBird

Razones para cambiar a WATI

Great product for the money

Respuesta de WATI.io

Thanks for your feedback. We promise to deliver a better dashboard with reports :)

Kevin
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Best Whatsapp Automation Tool in Market

Revisado el 7/9/2021

Best whatsapp automation and CRM tool really liked the product. Helped me create huge community of...

Best whatsapp automation and CRM tool really liked the product. Helped me create huge community of users in the whatsapp only

Puntos a favor

Easy to integrate and use. Easy whatsapp bot builder

Puntos en contra

The UI can be improved a bit, even though the whole process and integration is very fast. I sometimes felt the UI can be improvised a bit.

Shobit
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Whatsapp API platform for client servicing!!

Revisado el 1/11/2021

A definitely must try for all businesses.

A definitely must try for all businesses.

Puntos a favor

It is a very easy no code platform that a person can use and works seamlessly!

Puntos en contra

More integrations are needed with other softwares.

Alternativas consideradas

yellow.ai y Haptik
Tanul
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The easiest WhatsApp automation tool

Revisado el 23/6/2021

Puntos a favor

Automating notifications and other messages to our users + integrations with other systems is the best part of Wati.

Puntos en contra

Most of the other tools don't charge for applying for Green tick badge, have only seen Wati do this and $50 for this is quite steep.