Opiniones de Zoho BugTracker

Puntos a favor

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Puntos en contra

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

Puntos a favor

I like this Zoho bug tracker because the price it's not expensive but, there is no option to get plan unlimited storage. This software really easy to use and have a good widget

Puntos en contra

There is no option to get plan unlimited storage. and option account level less complete

Puntos a favor

Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution.

This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.

Puntos en contra

The only thing I would like to see is the webform pick up the URL automatically.

Puntos a favor

I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team.

Puntos en contra

We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue.

Puntos a favor

It was so easy to use and setup new user to account.

Puntos en contra

Free software database space is small. Hit it after logging less than 50 bugs.

Puntos a favor

Its really easy to use, you can dive right in.

Puntos en contra

Nothing at this stage - loving it so far.

Puntos a favor

I am excited about the ease of customization and the ease of use.

Puntos en contra

As i am using Bugtracker for inter-company communications on issues, bugs and task, the project related aspects are overhead.

Puntos a favor

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Puntos en contra

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Puntos a favor

I've used many different bug tracking software packages over the years and Zoho is a good as any of them and is excellent value for money. Free version is full featured, paid versions are very good value for money

Puntos en contra

Not as intuitive as some other SASS products out there, but nothing to really make me have second thoughts about recommending the product. Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test.

Puntos a favor

Easy of use.
Easy to customize.
Good value for Money

Puntos en contra

Not cheap.
Other than that I have not found any other cons.

Puntos a favor

UI/UX is easy to pickup
LOTS of features that you need, and none wasted on features that aren't necessary.

Puntos en contra

Price is higher than I would expect, but not out of the question.

Puntos a favor

My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Puntos en contra

Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

Puntos a favor

Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors

Puntos en contra

nothing to report that was bad, am very happy

Puntos a favor

Ease of use, comments and attachments, delegation

Puntos en contra

Nothing.

Puntos a favor

I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don’t need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

Puntos en contra

My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

Puntos a favor

I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Puntos en contra

Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

Puntos a favor

Kanban view card is very easy to track and manage

Puntos en contra

Not able to export report in excel for the bugs

Puntos a favor

User Interface and User Experience is cool.
Ability to manage the defect on the go using mobile apps.
Ease of customizing workflows

Puntos en contra

Cost is slightly higher than other vendors.

Puntos a favor

It does everything you need in a simple way and is quick and easy to track and test bugs in one place. Love the chat on each bug facility and mobile app.

Puntos en contra

Nothing to date, it's going very well. So far so good

Puntos a favor

-Ease of use
-A lot of functionality to help the project organization
-UI is really good
-Fast and stable
-Free version is enough most of the time
-Nothing and no one will bother you when using free version
-Collaborating is easy
-Useful notifications
-You even get a forum (even with the free version)

Puntos en contra

There is a lack of customization:
-Can't add new custom entries for bug status (for example "re-opened" or "waiting for")
-Milestone status is always set to Open, even if it's just a planned milestone for the future. Can't add new status for milestones
-Can't add new custom entries for bug severity, classification

In short, you have to use it as they meant to, no customization at all.

Puntos a favor

It's quite easy to learn. Low administration load.

Puntos en contra

Could use more control over workflow, for example, I wish that we could automatically send the bug back to the reporter when we resolve.

Puntos a favor

Very fast custom views and a user-friendly dashboard to manage bugs.
the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs.
Increases the productivity with predefined privileges for every user and hierarchy.

Puntos en contra

It is on the little pricey side than other bug tracking solutions.
Doesn't have the mobile app.
It doesn't provide the mobile app.

Puntos a favor

Easy to use, a lot of fonctionalities, not expensive.

Puntos en contra

Nothing to say about something i don't like

Puntos a favor

Of all the big tracking softwares I've used, Zoho bug tracker is easily that simplest to use. The ease of use doesn't mean it's a lightweight. Rather, it's very powerful and easy to customize to fit my workflows.
Zoho bug tracker has very reasonable pricing.
I also like the support from the team. They're usually very quick and helpful whenever help is needed.

Puntos en contra

The only thing I've always felt zoho bug tracker lacked was a mobile app. Now there's a mobile app that works very well, there's absolute nothing to complain about.

Puntos a favor

As a software house, I have been for searching for a long time for a cloud solution to have all operations integrated into one: Project Management, Issues/Bugs Tracking, Help Desk for Customers with SLA, Receiving issues from customers via various channels (email and through support portal), Timesheets management. I wanted all that to be available at a reasonable price.
I found that at Zoho Bugtracker

Puntos en contra

Ability to be to track administrative time (non-projects time) in timesheets and have it integrated with Zoho People (HR system) for marking holidays and vacations on the timesheet