Opiniones de StarChapter

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

For an affordable price, your association can host their website and manage it easily. It has all of the features needed where you don't have to have 1000 platforms and systems to manage and keep track of logins for.

The biggest complaint I hear is that the meeting registration has one to two too many pages to click through vs. being a one page sign up. That would be a great feature to enhance.

StarChapter set up our website with our assistance, gave us minimal training, and responds quickly to any questions I might have. They provide help to my questions about adding to, deleting, and changing the website. StarChapter is my first experience with managing a website and has been a very easy to learn and maintain.

There are certain parts of our paperwork processes that have been a bit difficult to get used to on a website. But the StarChapter allows you to create support tickets to get assistance on adding or changing information. If the website does not allow certain additions, then the support area sends our suggestions to their management.

Its simple and has the website/database/financials/surveys/emails all in one.

The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it

I thought we would like that it was an all-in-one solution, but even that isn't worth the headaches of trying to use it.

Too many pros to list here but this box is requiring more characters . . . it doesn't integrate with any other tools, the website design options are incredibly limited, outdated and stale looking. Check out their website and have a look at the one positive testimonial listed - if you visit that site, you will see they are no longer using StarChapter!

It streamlines a lot of the processes we were doing through multiple platforms.

The turnaround time for support. When I'm stumped, I have to fill out a support ticket and it often takes 48 hours to hear back via email. It often isn't what I was asking and then it takes another 48 hours for the correct response. The functionality is usually there but sometimes difficult to find. It would be amazing to actually be able to speak with someone or at the very least, online tech support.

I liked that they provided the initial set-up and conversion from our previous web-site. I like that over-all it is easy to manage the site and to update content. Please note that I do NOT have an IT background and learned everything from scratch. We are looking at an organizational name change, so it will be interesting to see if I still hold this view once I tackle that project. I have always had great customer support when I have a question, even when I pose something that the program can't do.

It is not intuitive for someone that doesn't have skills in web design. I have to research and learn new options, not just pick them up along the way. I find some of the finance and accounting functions too basic, as well as only a basic reporting functionality. There also don't seem interested in updating and adding functionality, just maintaining what they have.

Being able to have a Member Manager page, easier set up for events, invoicing system, and communication platform. These were all pieces missing previously. StarChapter has helped to make almost everything easier.

It can be difficult to update certain things. For example: getting the correct address to appear on invoices (or get it on invoices at all). It needs to be updated in three different places. It would be nice it you could change it in one spot (in settings for example) and have it feed to the others. Also, there seems to be a disconnect on the member login side. When a primary contact renews membership, it doesn't renew anyone else with them. Not sure how to fix that, but it hasn't been a major issue that needs to be addressed yet. Just a convenience thing.

This software transformed and streamlined our operations. We were able to save money by eliminating other IT platforms. We now can use the ticketing portal to directly sell tickets for our events.

The mass email communication system took us a little while to get used to. Once we did a few communications, it was easy to use.

Ease of learning how to do stuff for someone who isn't a technology nerd. Sometimes that means my current intern has to look at the video and then show me, but once the lightbulb goes on, I can do 'most anything.

Some of their training videos have left me wondering what I just watched. That's when I reach out to a digital native / millennial to help me "get it." Or, I submit a job ticket.

That it is customizable, I guess. I don't really have much else to say, but can't submit this until I type more characters.

I don't know how to use it. I am expected to do programming, code writing, design layout...I do not know how to do any of this. There is no one to call. I start a project, can't even figure out how to start it, send in a note, the next day someone gets back to me. I mean, it works in theory, but by that time I have moved onto other tasks and find it incredibly challenging to log back in, follow the prompts and get the result I need. Usually this leads to another question or something I cannot figure out how to do, and again, another help ticket, another day goes by. It would BE SO MUCH EASIER if your help team would just make the edit or change, instead of spending the time emails me how to do it. I am never going to remember how to do it 6 months from now, and will need to ask again. Your 'help desk' could be much 'helpier' if they just made the request happen. Done. We'd all be done. I am frustrated by not being able to call.