Zuper

Software de gestión de servicios externos.

Calificación general

4.5 /5
(11)
Relación calidad-precio
4.4/5
Funciones
4.5/5
Facilidad de uso
4.5/5
Asistencia al cliente
4.4/5

91%
Un ha recomendado esta aplicación
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Reseñas de 11

George
George
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Zuper offers great value

Revisado el 10/3/2022

Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further...

Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further growth in the team size and the number of jobs completed.

Puntos a favor

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

Puntos en contra

Does not yet support fleet management features but they are in the roadmap.

Bianca
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Customized to suit your business' needs!

Revisado el 5/4/2022

Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient,...

Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient, streamlined digitized systems. Job intake and scheduling is much quicker and way more accurate, and overall the entire experience from intake to dispatch to final payment is much smoother, for both admins, technicians and customers!

Puntos a favor

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.

Puntos en contra

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

Alternativas consideradas

ServiceTitan

Razones para cambiar a Zuper

We ultimately chose Zuper primarily because it integrates with our Accounting software (Spire), and our CRM software (Zoho). The flexibility of the Zuper team to work to customize the platform to suit our team's needs has been really incredible.
Kushal
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Very implemented service long time

Revisado el 12/3/2023

Bad

Bad

Puntos a favor

Contract management and quotation and proposal

Puntos en contra

Customer support long time connection and some implementations forms

Alternativas consideradas

Jobber

Razones para elegir Zuper

Customer support very poor

Software anterior

Jobber
Lindsey
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Zuper - a great solution for dispatching for contractors while using Zoho CRM

Revisado el 11/3/2022

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. ...

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. Also, not sure if their tech support is overseas but I can never get in touch with their support team during normal US based business hours. They only reply overnight. I would definitely recommend they have tech support available for all time zones if they sell the product.

Puntos a favor

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

Puntos en contra

The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.

Sruti
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very sophisticated Order management tool

Revisado el 18/7/2020

Puntos a favor

I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.

Puntos en contra

I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.

Alternativas consideradas

ZenMaid

Razones para elegir Zuper

Zuper frankly had a better UI and more features for that price.

Software anterior

Jobber
Don
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Zuper Field Service Software

Revisado el 4/4/2022

It's been as good experience

It's been as good experience

Puntos a favor

The cost and integration into our Zoho CRM

Puntos en contra

a few glitches related to the zoho interface to debug

Alternativas consideradas

Field Service Management

Razones para elegir Zuper

cost

Software anterior

ServiceTitan

Razones para cambiar a Zuper

cost and Zoho integration
Melanie
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Zuper has been AMAZING

Revisado el 24/3/2022

Zuper has been the biggest jump technology wise our company has had in a while. We had some push...

Zuper has been the biggest jump technology wise our company has had in a while. We had some push back from our subcontractors in the beginning; however, they now all love it. It has been a HUGE asset to our company and I what I am most proud in accomplishing.

Puntos a favor

The ease of use and ability to customize to fix our unique business set up. Friendly customer support who responds as soon as possible to help you.

Puntos en contra

Because we are a larger company who subcontracts work out, it would be nice to see how the program could be geared towards this business set up. I would like to see the software create a better route/territory for teams. I would also would have loved to have the opportunity to get in touch with other pool retailers/companies to see how we could learn from one another

Wajid
Wajid
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The Leading FSM Solution - Zuper

Revisado el 4/4/2022

Puntos a favor

Beginning with the attendance management to the more complex processes including work order management are made very easy on Zuper.

Puntos en contra

Zuper does not have an accounting module, hence another software is required to manage the accounts. If Zuper had a robust accounting module, then it would be a very holistic software for FSM.

George
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good complement to Zoho CRM

Revisado el 19/3/2022

Puntos a favor

Interfaces easily with Zoho. Customer service is excellent.

Puntos en contra

The app interface confused my field staff somewhat.

Usuario verificado
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Zuper has helped improve the productivity of our backoffice and the field teams

Revisado el 3/5/2022

Puntos a favor

All the app which have integrated well and zuper is an amazing tool to use for small business. It’s easy to keep track of all our employees activities and analytics page reports along with feedback were very easy to handle and understand.

Puntos en contra

There is nothing as such like least about this software. We love it!

Lynne
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Zuper-Great Product Easy to Use

Revisado el 8/4/2022

Better communication with customers regarding scheduling/delivery of our products and services. As...

Better communication with customers regarding scheduling/delivery of our products and services. As well as full visibility and records within one platform.

Puntos a favor

Scheduling tool, ability to add notes, pictures to jobs, and edit.

Puntos en contra

As of right now I am satisfied with the product and support received.