--- description: Información actualizada sobre Lookback. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Lookback con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Lookback: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de experiencia del usuario (UX)](/directory/1287/ux/software) > [Lookback](/software/2040191/lookback) # Lookback Canonical: https://www.getapp.com.mx/software/2040191/lookback Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2040191/lookback?page=2) > Lookback es una plataforma de investigación de UX que ha sido diseñada para ayudar a las empresas a interactuar con los participantes a través de pantallas de uso compartido y entrevistas en múltiples dispositivos. Mediante un panel centralizado, los supervisores pueden crear puntos destacados para que los miembros del equipo obtengan información sobre las tendencias de usabilidad, hábitos y más aspectos. > > Veredicto: 13 usuarios lo han valorado con **3.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.4/5** | 13 Opiniones | | Facilidad de uso | 3.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 2.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.0/5 | Basado en las opiniones generales | | Funciones | 3.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Lookback - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Precio inicial**: USD 17.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - API - Análisis de búsquedas de usuarios - Controles o permisos de acceso - Etiquetado - Herramientas de colaboración - Importación y exportación de datos - Panel de actividades - Para sistemas móviles - Para sitios web - Proyecciones - Registro de actividad de la pantalla - Registro único - Tests de usabilidad - Tests no moderados ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de experiencia del usuario (UX)](https://www.getapp.com.mx/directory/1287/ux/software) ## Categorías relacionadas - [Software de experiencia del usuario (UX)](https://www.getapp.com.mx/directory/1287/ux/software) - [Herramientas para pruebas de usabilidad](https://www.getapp.com.mx/directory/2075/user-testing/software) ## Alternativas 1. [BrowserStack](https://www.getapp.com.mx/software/170655/browserstack) — 4.6/5 (749 reviews) 2. [Dovetail](https://www.getapp.com.mx/software/128343/dovetail-app) — 4.6/5 (97 reviews) 3. [TryMyUI](https://www.getapp.com.mx/software/239231/trymyui) — 4.0/5 (23 reviews) 4. [Userbrain](https://www.getapp.com.mx/software/130543/userbrain) — 4.2/5 (88 reviews) 5. [Userlytics](https://www.getapp.com.mx/software/121415/userlytics) — 4.7/5 (55 reviews) ## Opiniones ### "Love the features BUT have to use work arounds" — 4.0/5 > **Usuario verificado** | *20 de febrero de 2019* | Recursos Humanos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes \& videos - Ability to share videos with Link - Ability to view camera and screen share at the same time > > **Puntos en contra**: Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos > > \- Having notes and videos together in one place\! - The ability to quickly find a video snippet to share based on the timestamped notes. ----- ### "First day using Lookback for research - total game changer\!" — 5.0/5 > **Jennifer** | *14 de octubre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants\! > > **Puntos en contra**: I don't like that participants have to put in their name and email address in order to use it. > > This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. ----- ### "Awesome when it works, but it often doesn't" — 3.0/5 > **Ioana** | *14 de enero de 2020* | Ocio, viajes y turismo | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use > > **Puntos en contra**: Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting. > > It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices ----- ### "Good tool for moderated Usability Testing" — 4.0/5 > **Julian** | *24 de febrero de 2023* | Diseño | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place. > > **Puntos en contra**: The setup for users is a little complicated. On mobile, the in-app browser could be improved. > > Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better. ----- ### "Lookback" — 4.0/5 > **Usuario verificado** | *23 de agosto de 2018* | Diseño | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Awesome tool for user tests with facilitating additional features like live stream, chat and video editing. > > **Puntos en contra**: You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2040191/lookback?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/2040191/lookback) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Datos estructurados