Opiniones de Lightspeed Restaurant
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Reseñas de 205
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Supported POS System
Revisado el 6/9/2022
Very easy to use, easy to get help specific to your problem
Very easy to use, easy to get help specific to your problem
Puntos a favor
How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.
Puntos en contra
It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)
Alternativas consideradas
HikeRazones para elegir Lightspeed Restaurant
doesn't track inventory across multiple platformsRazones para cambiar a Lightspeed Restaurant
More options- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use, excellent reporting features.
Revisado el 10/12/2019
Puntos a favor
We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.
Puntos en contra
I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Horrendous POS System.
Revisado el 28/6/2017
DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
Puntos a favor
Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.
Puntos en contra
Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Highly adaptable and intuitive POS
Revisado el 22/3/2017
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is...
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with.
The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use.
Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!
Puntos a favor
Ease of alteration and basic use for staff
Puntos en contra
The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lightspeed is an excellent partner to us
Revisado el 15/7/2021
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy...
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.
Puntos a favor
Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.
Puntos en contra
Actually we are very satisfied with the services that we are receiving from Lightspeed.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Overall very happy with our decision to move to Lightspeed as our POS
Revisado el 25/5/2021
We are very happy overall that we moved forward back in November with Lightspeed. No regrets and...
We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you
Puntos a favor
Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.
Puntos en contra
Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.
Alternativas consideradas
TouchBistro- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
How Lightspeed will help improve your business.
Revisado el 23/3/2019
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed gives me...
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed gives me accuracy and analysis.
Through Lightspeed's data I was able to save costs through employee shrinkage.
Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.
Puntos a favor
They are accuracy and analysis.
With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.
Puntos en contra
There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User friendly and great customer service
Revisado el 1/2/2019
Puntos a favor
We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!
Puntos en contra
I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Industry standard POS software with learning curve
Revisado el 18/5/2021
Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.
Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.
Puntos a favor
This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.
Puntos en contra
Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Terrible Integration with XERO
Revisado el 17/7/2018
Puntos a favor
Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking
Puntos en contra
- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
My experience with Lightspeed
Revisado el 22/2/2023
Not the greatest. The last rep that took care of my problem was the best one I had in the last 5...
Not the greatest. The last rep that took care of my problem was the best one I had in the last 5 years. His name is [sensitive content hidden] and he should be rewarded for his excellent customer service!
Puntos a favor
It is easy to use and the back office reports are very useful.
Puntos en contra
When it glitches the time on hold on the phone is ridiculous and Lightspeed needs to put techs on the road to help out the restaurants using their product
Respuesta de Lightspeed
Hi Maria,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Kounta customer review
Revisado el 3/2/2015
Product is good but not all encompassing.
We need to be able to amend previously finalised takings...
Product is good but not all encompassing.
We need to be able to amend previously finalised takings if changes or errors are made. This has been communicated to Kounta and apparently will be looked at and hopefully rectified in a further release??
The price schedules are limited and not really applicable for my size organisation. I would like to have 2 x POS devices however paying more than $50 per month would lead me to making the once of purchase for a non-cloud customised POS system. The fact you need to add a new register to have an additional device seems ludicrous to me and I would beleive would limit your customer base. What about all the cafes out there that want one register but multiple devices to take orders. Sorry to be critical but it appears to be a mechansim of revenue raising, albeit you could get the same results from just growing your customer base by having a more universal and cost effective product.
I'd suggest you could come up with some alternate pricing schedules where adding an additional device for $10 per device per month versus a whole register would add value to your product. I'd happily pay $60 per month to have one register and two devices to take orders to that register.
Maybe I'm missing some sort of constraint hindering you from enabling multiple devices on the one register however in this day and age I would have thought it would be easy.
Food for thought, I won't be increasing my subscription but rather work around this limitation.
Again, I'm not trying to be critical but what I get for $50 per month from Xero for a cloud based accounting software versus what I currently receive from Kounta for $50 is a month, the difference in value us astounding.
The reason for an overall rating of 3 stars primarily relates to your pricing schedule.
Don't hesitate to contact me if you wish to clarify any of this feedback.
Respuesta de Lightspeed
Hi Lloyd
The honesty is appreciated and good to get feedback on how our pricing scales for small business, we'll have our team get in touch to discuss how you and your client can get more value from Kounta to help balance out the equation.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Lightspeed
Revisado el 28/6/2023
ok
ok
Puntos a favor
It integrates with Resnexus, it has most of the things we need
Puntos en contra
Hard to use, goes down all the time, many issues... lacks some functionalityy
Respuesta de Lightspeed
Hi,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
LightSpeed Success
Revisado el 24/6/2021
LightSpeed support is superior to all other product support I am getting both from a business...
LightSpeed support is superior to all other product support I am getting both from a business standpoint as well as personal. Their response is quick and understandable.
Puntos a favor
Easy to use backed up by professional support. Conversion and training was excellent.
Puntos en contra
Consignment reporting requires a couple extra steps from my previous product.
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lightspeed meets all of our needs
Revisado el 10/2/2019
We are very happy using lightspeed at both of our restaurants. In the past, when we have a problem,...
We are very happy using lightspeed at both of our restaurants. In the past, when we have a problem, lightspeed has been able to suggest a work around until the problem is addressed with an update.
Puntos a favor
Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.
Puntos en contra
We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great POS system for small retailers
Revisado el 24/5/2021
I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a...
I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations.
Puntos a favor
Back-end setup is pretty simple and user interface for point of sale is easy and forgiving. Our '72 year old non-computer literate' retail associate was able to master it in no time. Customer support is also top notch.
Puntos en contra
There are a few small issues - refunds are a multi-step process, and setting up the ecom website didn't feel as intuitive as it could be. (I did talk with customer service about this. They agree the process could be streamlined and are in the process of rolling out a new setup process shortly.)
- Sector: Producción de alimentos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Lightspeed POS
Revisado el 28/3/2019
Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems.
Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems.
Puntos a favor
The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.
Puntos en contra
The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kounta for Cafe Use
Revisado el 12/3/2017
We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily....
We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate.
The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.
Puntos a favor
Overcomes the issue of staff not being able to read or do any math.
Provides multiple copies of invoices so that service can easily be tracked.
Allows lots of options to modify products which gives each client an individual experience.
Puntos en contra
Takes ages to set up if you have hundreds of products and options......but it is worth doing.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Awsome POS system! Easy for staff, easy for management. Outstanding customer service!
Revisado el 4/4/2018
Puntos a favor
Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.
Puntos en contra
I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Absolutely fantastic product, team, and set up.
Revisado el 14/2/2017
While originally using a completely outdated and problematic POS system, we were put in touch with...
While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself.
Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy we are with the product.
Not only is it a really easy system to set up and organise, especially with the helpful team over at Tech Panty - a shout out to Andy who is such a 'yes-man' and always on the problem solving case - , we were completely changed over on such a tight time limit with absolutely no stress from our end.
We've been up and running for a few weeks now, and staff members who were completely dedicated to the old systems are now totally sold on the new system Kounta has provided. It is an easy system to set up, use on a day to day basis and fills all of the reporting tick boxes you can have.
The fact that these teams have worked in hospitality really shows through the product; it's set up like it has been trialed for a number of years with all issues that could have arisen already ironed out.
10/10.
Puntos a favor
The ease of use, and the simplicity of the screens.
Puntos en contra
Nothing.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Count on Kounta
Revisado el 5/4/2017
Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta...
Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible.
Our business could not have grown as quickly, successfully or efficiently without it.
Absolutely love the production printing set up. Nothing compares.
Team this with Tyro EFTPOS and it's a total winner for fast bar service.
Puntos a favor
Production printing and cloud operation
Puntos en contra
Needs a cash-out facility
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Affordable and reliable
Revisado el 17/9/2018
Been reliable part of our business for over 4 years now.
Been reliable part of our business for over 4 years now.
Puntos a favor
Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.
Puntos en contra
Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
great service
Revisado el 30/12/2021
Puntos a favor
lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with
Puntos en contra
needs to have easier ways to upgrade equipment,
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
We love kounta!
Revisado el 25/2/2017
Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and...
Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and we find the reports and sales by information invaluable!
Puntos a favor
It's capacity to review a day's sales or last week/ year!
Puntos en contra
Stock management
Grouping of goods
No integrated weighing scales!
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great POS system
Revisado el 18/10/2017
Lightspeed has helped to reduce costs and save time for my business.
Lightspeed has helped to reduce costs and save time for my business.
Puntos a favor
Lightspeed has been great for my restaurant (Centrale Bergham West Island).
They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues.
You can't find a better POS on the market.