Opiniones de Cigo
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Reseñas de 19
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
No hesitation to recommend this last mile logistics tracking app to anyone looking for peace...
Revisado el 7/8/2024
Puntos a favor
We had an issue with another provider that would simply not send notifications, get the timezones randomly reset, and other small buggy problems that would affect our operations. Since switching to Cigo, we've had none of these headaches - from the seamless integration process, to the smooth daily operation, even our end users reached out to us to let us know how much they prefer the notifications they get with this app.
Overall fantastic experience as a client, with an awesome intuitive UX/UI that left me with very few question, which when I did open tickets, got prompt responses from their staff. Highly recommended.
Puntos en contra
It's like day and night coming from what seemed like the dinosaur age from the previous logistics software we were using. I can't really think of anything i don't like from Cigo other than they have so many impressive features that my smaller delivery operation does not really have a use for.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The perfect partner for a courier company
Revisado el 29/5/2024
Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3...
Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way!
Puntos a favor
Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up
Puntos en contra
Better reporting on the drivers would be nice
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Best pickup/delivery software on the market
Revisado el 5/6/2024
Puntos a favor
[sensitive content hidden] made sure that we were set up for success!
Puntos en contra
Separate cost for optional services like “auto-split”.
Alternativas consideradas
OnfleetRazones para cambiar a Cigo
Pricing and everything that it comes with. [sensitive content hidden] did an amazing job taking care of us.Respuesta de Cigo
Thank you for your fantastic review! We’re thrilled to hear Jonathan ensured your success with our platform.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Route management optimization at its best
Revisado el 12/12/2023
If you are looking for route management look no further. The team is fantastic to deal with and...
If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment!
Puntos a favor
Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.
Puntos en contra
Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent platform
Revisado el 18/5/2022
Their customer service is really incredible. Platform has been reliable no real downtimes. It...
Their customer service is really incredible. Platform has been reliable no real downtimes. It always works
Puntos a favor
Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.
Puntos en contra
No real cons till now. Everything has worked well.
Alternativas consideradas
OnfleetRazones para cambiar a Cigo
Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.Respuesta de Cigo
Thank you very much for your review! We are always happy to hear about our customers' experience
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Terrific software - Cigo went above and beyond.
Revisado el 10/5/2022
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
Puntos a favor
All the features enabling an Uber-like experience, and modernizing the delivery experience.
Puntos en contra
making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.
Alternativas consideradas
CircuitRazones para elegir Cigo
limited features, and capabilitiesRazones para cambiar a Cigo
Early stage startup, close engagement with customers, feedback & process focused.Respuesta de Cigo
Thank you very much for your review! Our team is always happy to hear feedback from customers
- Sector: Ropa y moda
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Tool with an excellent customer service
Revisado el 27/5/2020
It has been great overall, the platform is extremely simple to use and very fluid. Their customer...
It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better
Puntos a favor
The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.
Puntos en contra
I wish there was a knowledge base in the platform.
Razones para elegir Cigo
Better priced, customer service and ease of useRazones para cambiar a Cigo
The pricing was much easier to understand. I would say it's really the ease of use of CigoRespuesta de Cigo
We want to thank you for your review and for using Cigo :)
- Sector: Comercio mayorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Integration with QBO
Revisado el 17/7/2024
Very positive. I would use the Cigo team again.
Very positive. I would use the Cigo team again.
Puntos a favor
The ease in adding vital info to transfer into Cigo
Puntos en contra
Nothing. Its a very helpful tool. The sucess of my business hinges on it.
Respuesta de Cigo
Hi Melly,
Thank you for taking the time to review our platform. We appreciate your choice of Cigo.
Regards,
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Product
Revisado el 7/5/2024
Great experience, [sensitive content hidden] has been very supportive sense day 1.
Great experience, [sensitive content hidden] has been very supportive sense day 1.
Puntos a favor
Live tracking, customers engagements, route optimization
Puntos en contra
So far Cigo has everything I need to operate
Respuesta de Cigo
Hi Emanuel,
Thank you for taking the time to review Cigo. We'll be sure to pass along your kind words to Jonathan.
Best regards, :)
- Sector: Materiales de construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great delivery management software
Revisado el 5/7/2023
Great! Has been a big help for our shipping department.
Great! Has been a big help for our shipping department.
Puntos a favor
The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.
Puntos en contra
I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.
Respuesta de Cigo
Hi Martha,
Thank you for your review. We genuinely appreciate it. We've also taken your feedback and have shared it with the team for future improvements.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
cigo tracker
Revisado el 7/6/2023
good
good
Puntos a favor
well organized, better communications with parties involved, more efficient
Puntos en contra
this software and activation was not for free
Respuesta de Cigo
Hi Steven,
Thank you for your review and for choosing Cigo.
- Sector: Muebles
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Cigo Tracking
Revisado el 8/12/2023
I find it easy to enter, schedule and track out deliveries from one place.
I find it easy to enter, schedule and track out deliveries from one place.
Puntos a favor
I like that the Cigo Tracking app has all the tools I need to have to schedule and control our deliveries are all in one easy to use place.
Puntos en contra
I don't have any thing that I don't like about Cigo.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
review from Universal truck service
Revisado el 18/1/2023
When I have a question or do not get something, I can reach out to there support team and get the...
When I have a question or do not get something, I can reach out to there support team and get the help I need in a very short period time, Outstanding customer care, Overall very pleased with this service,
Puntos a favor
this program captures all the information, I do not have to repeat data entry, at a glance I can find or locate my trucks and customer info in just a few clicks, very easy
Puntos en contra
I honestly do not have any at this time, This software is pretty easy to use,
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Product!
Revisado el 4/4/2022
Puntos a favor
Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.
Puntos en contra
We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.
Respuesta de Cigo
Thank you for the review, we are very happy to hear you like the platform!
- Sector: Muebles
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Cigo route tracker
Revisado el 1/4/2022
Overall though, very good and has eliminated many phone calls from customers as they can track the...
Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.
Puntos a favor
Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.
Puntos en contra
Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.
Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.
Respuesta de Cigo
Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Makes delivery scheduling a breeze
Revisado el 16/4/2022
Puntos a favor
I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!
Puntos en contra
When customers track where the driver is, it is not 100% accurate.
Respuesta de Cigo
Thank you for sharing your feedback on Cigo! We really appreciate it when customers share their experience
- Sector: Comercio mayorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Excellent product, but needs more reports
Revisado el 4/4/2022
really good experience overall
really good experience overall
Puntos a favor
the routing is really easy to do it, and the message system is handy
Puntos en contra
no reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc
Respuesta de Cigo
Thank you very much for sharing your feedback on Cigo! We really appreciate it when our customers share their experience
- Sector: Comercio mayorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Automation at it's best
Revisado el 21/5/2020
Very good!
Very good!
Puntos a favor
The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.
Puntos en contra
For our use case, none so far it has worked well and we did not have any hiccups.
Respuesta de Cigo
We want to thank you for your review and for using Cigo :)
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Meilleur logiciel
Revisado el 30/3/2022
Puntos a favor
J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur.
++ service à la clientèle de tr;s grande qualité.
Très simple à utiliser pour organiser le routage.
Notifications clients ... et bien d'autres qu'on n'utilise pas.
Puntos en contra
On est vraiment très satisfait de leurs services, vraiment, c'est le top
Respuesta de Cigo
Thank you very much for your review, it is always great to read that our customers are happy!