Opiniones de Bria

Puntos a favor

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Puntos en contra

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Puntos a favor

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Puntos en contra

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Puntos a favor

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Puntos en contra

The interface drives me a little mad.

The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function.

Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Puntos a favor

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Puntos en contra

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Puntos a favor

What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Puntos en contra

From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

Puntos a favor

This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Puntos en contra

the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Puntos a favor

What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Puntos en contra

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Puntos a favor

Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

Puntos en contra

Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

Puntos a favor

excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

Puntos en contra

one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Puntos a favor

The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.

Puntos en contra

It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.

Puntos a favor

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Puntos en contra

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems.

Was a bit of a cost, but paid with pleasure.

Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Puntos a favor

This is a great tool for the at home employees that allows us to take calls from our home computer.

Puntos en contra

So far I don't have a con for the program.

Puntos a favor

- You are comunicated with your people even when you are not at office.
- Is easy to use
- You can make internal calls (with extensions codes) or external calls.
- Works like a simple phone even you can call to hear your voicemails.
- You can have two phone lines.

Puntos en contra

- You need internet connectivity.
- You must have the application open in order to receive calls.
- If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.
-You can experiment unexpectedly closed because of the product have error in response time.

Puntos a favor

• Easy setup and usability.
• Call Forwarding.
• Option to record calls.
• Integration with Jabra brand headphones.
• Receive constant updates.

Puntos en contra

• High cost of licenses.
• Sometimes we have to restart the software because it has an error.

Puntos a favor

the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry

Puntos en contra

Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues

Puntos a favor

Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line

Puntos en contra

I have no cons to report about this software, it fully meets my needs

Puntos a favor

It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Puntos en contra

I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

Puntos a favor

The customer service was great to work with. Call recordings were easy to find.

Puntos en contra

There is nothing I have to complain about with this software.

Puntos a favor

Allows call forwarding.
It allows recording of calls at any time.
Always receive updates and corrections by the developer.

Puntos en contra

The license control page does not allow you to delete the history of old computers that used a certain license. It does not have a filter to check only the licenses that are in use.

Puntos a favor

This software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy.

Puntos en contra

I have not had any issues with this program.

Puntos a favor

It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)

Puntos en contra

In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.

Puntos a favor

Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!

Puntos en contra

Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.

Puntos a favor

-Easy to set up and launch
-Ability to customize ringtones
-Holding, Transfering and In-call features all work without flaw.

Puntos en contra

-Logo and branding of the application are very dated. They need an update
-Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.
-Inability to integrate with apple contacts easily.

Puntos a favor

Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

Puntos en contra

The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

Puntos a favor

Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it.

Puntos en contra

Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.