--- description: Información actualizada sobre CTM. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara CTM con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CTM: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/294/telephony/software) > [CTM](/software/127363/calltrackingmetrics) # CTM Canonical: https://www.getapp.com.mx/software/127363/calltrackingmetrics Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/127363/calltrackingmetrics?page=2) > CallTrackingMetrics es una solución de atribución de marketing, inteligencia de conversación y centro de contacto. Registra todo el viaje del cliente entre equipos. Realiza un seguimiento de todas las conversaciones entre llamadas, mensajes de texto, formularios rellenados y chats, todo desde una sola plataforma. > > Veredicto: 150 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 150 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CallTrackingMetrics - **Ubicación**: Severna Park, EE. UU. - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 79.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Angola, Antigua y Barbuda, Argelia, Argentina, Australia, Austria, Azerbaiyán, Bahamas, Barbados, Belice, Benín, Bielorrusia, Bolivia, Bosnia y Herzegovina, Botsuana, Brasil, Bulgaria, Burkina Faso y 123 más ## Funciones - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis de campañas - Análisis de reconocimiento de voz - Análisis predictivo - Archivo y conservación - Asignación de solicitudes - Atribución entre canales - Atribución táctil múltiple - Automatic Outbound Dialer - Autoresponders - Bloqueo de spam - Búsqueda de autoservicio - CRM - Call Scoring - Campos personalizables - Captura de audio ## Integraciones (en total: 53) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms … y 38 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Soluciones de telefonía](https://www.getapp.com.mx/directory/294/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.getapp.com.mx/directory/294/telephony/software) - [Herramientas de marketing conversacional](https://www.getapp.com.mx/directory/1659/conversational-marketing-platform/software) - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Software de contact center](https://www.getapp.com.mx/directory/593/contact-center/software) - [Software para envío de SMS](https://www.getapp.com.mx/directory/1291/sms-marketing/software) ## Alternativas 1. [Nextiva](https://www.getapp.com.mx/software/91289/nextiva) — 4.6/5 (914 reviews) 2. [Five9](https://www.getapp.com.mx/software/91276/five9) — 4.2/5 (481 reviews) 3. [RingEX](https://www.getapp.com.mx/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) 4. [Dialpad](https://www.getapp.com.mx/software/103849/dialpad-sell) — 4.2/5 (562 reviews) 5. [CallHippo](https://www.getapp.com.mx/software/107461/callhippo) — 4.4/5 (675 reviews) ## Opiniones ### "Tracking call from multiple marketing sources" — 5.0/5 > **Himanshu** | *17 de diciembre de 2024* | Propiedad inmobiliaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: 1. Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels. 2. Extremely quick and easy setup. 3. Customer care is very knowledagable and helpful for any kind of support and troubleshooting. > > **Puntos en contra**: 1. UI is not very constant , frequent changes observed. 2. Learning of product is quite difficult. 3. Pricing structure is bit expensive. > > It is working as advance tracking software for us to generate lead and to manage updates. It's just absolutely perfect in managing and integrating with different marketing sources to give a collaborative report like Google Business , direct traffic , indirect traffic all. ----- ### "Powerful Full Service Call System" — 5.0/5 > **Morgan** | *6 de febrero de 2024* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Call tracking allowed us to take our automation to the next level and improve customer experience with our brands. > > **Puntos en contra**: It's a bit more expensive then our past provider but the cost has been worth it, to be honest. > > I was very impressed with the onboarding process and the level of custom support they gave during set up. ----- ### "It is not ideal but does integrate with other programs and software" — 3.0/5 > **Rachel** | *6 de febrero de 2018* | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls. > > **Puntos en contra**: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault. > > It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ----- ### "Great Software for the Price, Compared to other Options" — 4.0/5 > **Diego** | *20 de agosto de 2020* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number. > > **Puntos en contra**: Reports are not as customizable as I would like. > > We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls. ----- ### "A great way to use tracking numbers\!" — 5.0/5 > **Xander** | *15 de febrero de 2024* | Práctica de la abogacía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Features - Expansive call tracking features, much better than callrail - Reports > > **Puntos en contra**: - The setup isnt the easiest without a setup package - The knowledge base is useful > > The staff are second to none. Overall, CTM has been a great addition to our business. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/127363/calltrackingmetrics?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/127363/calltrackingmetrics) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados