Opiniones de BoldTrail

Reports kvCORE provides reports on traffic, marketing, lead-gen, behavior, agent accountability, and profitability.

Generic campaigns Some say the campaigns are generic and most sales agents use the program.

Really nothing. I have hated KVCore since the moment (ok third month because it took that long to get them to get me set up). And they have NO TERMINATION ability in their contracts.

I have had KVCore for a year and I LOATHE them to the fullest extent. Their customer service is HORRIBLE...they avoid you and ignore your messages. I have had THE worst time with them. Their contracts are ridiculous and they do not work with you. And, the CRM is VERY clumsy and not very intuitive or user friendly. And the marketing articles they may post for you on your social media was so embarrassing to me that I had to block them from posting and delete their posts. AVOID

I love so much about KVCore, the effortless presentations to send to sellers and buyers, the ease of building landing pages and squeeze pages, the fantastic templates for emails. I'm looking forward to learning more about the smart campaigns.

I am still on the fence about allowing it to automatically send my clients emails, so I have not yet integrated that into my strategies.

They have good marketing - if it only functioned as advertised.

The CMS is terrible and buggy. The "training" materials are dated, with many of the videos not even matching the current layout (their FB site has one from 2019 pinned as the "101 Video).

I love the integration of AI and the ability to track overall client interactions.

None at this point. I have been very pleased.

I loved the ability to import my leads with ease, and to start them on a smart campaign that was prebuilt into the system right away.

Sometimes finding notes about the client or the lead is not as easy as with the other CRM's on the market.

The AI and customer notification feature that alerts you when a user/new user are on the site.

Upload feature of contacts is complex and formatting of the file needed is difficult

Ease of use and navigating around the dashboard and CRM

Support Team Post-Launch hasn't been quite as good as we hoped.

CRM and tracking what my clients are doing!!

That the campaigns are not what customers want! Market Leader has awesome campaigns that give customers reason to open up your email! Only thing KV Core needs are better email campaigns to stay relevant with our customers

I like the fact that the system is geared towards lead follow-up and it helps drive agents to follow-up with leads. It is also nice to have an integrated dialer, email system and texting included all in the lead view. The IDX website is also very good

The product only came out in November 2017 and it shows. Customer Support and product quality are poor. Customer Support fights back on every bug you find saying it's working as designed. The only way they will fix bugs is if you escalate them to your Success Manager. Here is my current bug list:
1.) 103207 - Search on Hashtag only matches the first part of the hashtag before the hypen, so Buyer-A and Buyer-B are both matched then you enter Buyer-A. Closed as working as designed.
2.) Auto responder message says "Oh its Sandy Jamison, we've been talking on sandyjamison.svhousesearch.com - sorry to bother you, just wanted to see if you had interest in looking at homes this weekend.  - Per [SENSITIVE CONTENT HIDDEN]
on 12/26 we can't configure this or turn it off. It is sent every time someone replies back 'Who is this?". This is causing problems with our seller leads and since we turned the system on last week have had three confusing situations with sellers. Since half our leads are sellers we can't use the text features of KVCore.
3.) Sprint cell phone customers see a "Scam Likely" message when they are called from the Smart Number, They are refusing to try to fix this.
4.) 106227 - Hashtag search list in Smart CRM & Lead Editing have entries in it that don't match any records, such as ApptSet, appointmentsetbychristia, appointmentsetbyjanan, appointmentsetbychristina, RescheduleAppointment. They are refusing to try to fix this.
5.) They only support Google Chrome.

I like everything about KvCORE. I feel that I am in total control of my business. It gives me access to what works and what doesn’t for my prospects without them even knowing which gives me the opportunity to keep developing my approach. Not to forget how easy it is for me to stay on top of things through all the automated options. Finally I Al always excited about new updates and additions.

There is so much and it is not simple. But my least favorite is the customer support. It has changed in the past year and now it takes forever to get things resolved. They don’t seem to follow up and if they do, most of the time it’s not relevant.

A one-stop CRM. Videos, the ROBO help desk, the conversation is then sent to me in a message, the team follows up to make sure the answer was sufficient

The videos are great, but a step by step written procedures would make this #1, more outstanding, easy for everyone to use regardless of IT easy. No one has videos and step by step. written documentation for training

There are a lot of great features. I have subscribed to too may over the past several years and have spent tens of thousands of dollars with no ROI

Too many technical glitches. Tech support chats are delayed and frustrating. Someone avilable to talk with in support is needed.

Great CRM. I like the labeling of the customers and ability to change throughout relationship.

You must put in the time to learn the system to use all of its tools. Would like to have the ability to have someone manage the system on my behalf.

Full integration between the MLS and leads.

Lack of showing correspondence with leads in one area.

Lots of potentioal and features in the works, but still a lot of bugs with core features.

1. Round robin lead distribution isn't a true round robin. I've had one agent get 5 leads in one day because the system starts at user 1 every time. It needs to start with the next user in the list once a lead is accepted.
2. Search functions on the front end still have issues. Type in a known active listing and it will say no results in the autocomplete. You have to hit enter, a lot of users won't do that if they see no listings found.
3. Confusion and tedious way to associate agents to their listings, if you have a big company this would be a major issue and source of frustration.
4. One more lead distrubition issue, the system is sending leads to one agent but then assigning them to another. I have now had 2 situations where one agent accepted the lead but it's been already assigned to another agent.

It is included under my monthly brokerage dues, so that's about it.

Where do I start? Limitations: the software is extremely inflexible. It is rigidly designed and not extensible. Cronological: The out-of-the-box website was hideous. I had to pay a designer $550 to reconfigure it into something acceptable. I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface. I was lucky to find good help with this. Nickle & Diming: Every single thing costs $$$. $29 extra for a smart number??? Ridiculous!!! I pay $30/month to CallRail for up to 10 smart numbers!!! CRM "Reminder" interface: Clunky, almost unusable. "Automatic Behavior alerts": Absolutely awful. And unconfigurable. I have lost new leads due to the ugliness of the (unconfigurable) text messages that the system sends automatically. I turned that feature off, but now I don't get behavior alerts either, which is stupid for those two things to be inseparable. Customer support? Mixed. Some guys are good. Others ask questions that are bizarrely stupid in the circumstances (i.e. "what website are you using" (after I send a SCREENSHOT) Um... Yours? Duh!) Just unbelievable.

easier to use than a lot of broad use CRM applications
Value for money
Their Facebook boost is incredible and worth every penny

So many features it’s hard to find things
Poor iPad experience
iPhone app feels tacked on and not a priority

Functionality is great when it works, but if it goes down - the support is worse that xfinity that is outsourced to aomeone that don't speak your language

The support team - it takes for ever to respond to you, there is no phone number. I have lost clients due to this system.